Find work in Canada.

332,110 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 29 mins ago
Domain Enterprise Architect - Downstream Business (Retail)
Nutrien
Saskatoon, SK
Full-time
The Domain Enterprise Architect - Downstream is accountable for the architecture of Nutrien's Retail and grower-facing business domain. The role connects business strategy, customer and…
Added 29 mins ago
Enterprise Architect - Applications & ERP
Nutrien
Saskatoon, SK
Full-time
The Enterprise Architect - Applications & ERP defines and maintains Nutrien’s enterprise application and ERP architecture direction. The role creates a transparent view of the application…
Added 29 mins ago
Domain Enterprise Architect - Downstream Business (Retail)
Nutrien
Calgary, AB
Full-time
The Domain Enterprise Architect - Downstream is accountable for the architecture of Nutrien's Retail and grower-facing business domain. The role connects business strategy, customer and…
Added 29 mins ago
Enterprise Architect - Applications & ERP
Nutrien
Calgary, AB
Full-time
The Enterprise Architect - Applications & ERP defines and maintains Nutrien’s enterprise application and ERP architecture direction. The role creates a transparent view of the application…
Added 29 mins ago
Senior C# .Net Senior Software Engineer REQ_7
3Pillar
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
More senior candidates will have demonstrated the ability to design complex data models and REST APIs, evaluate and compare solution options, and have technical leadership skills.
Added 30 mins ago
Senior Full Stack Developer (Contract)
BIMM
Toronto, ON
…leverage modern tools and frameworks (REACT and Node.js) to architect and develop applications from the ground up, with a particular focus on enabling agentic workflows. You design systems…
Added 46 mins ago
AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations
Added 1 hour ago
Application Architect / Solution Architect- Java
Arkhya Tech. Inc.
Canada
Full-time
Architect and implement scalable, secure, and high-performance APIs, integrations, and data exchange frameworks across cloud and on-premises environments.
Added 1 hour ago
Senior Full Stack Developer (Contract)
BIMM
Toronto, ON
Contract
…leverage modern tools and frameworks (REACT and Node.js) to architect and develop applications from the ground up, with a particular focus on enabling agentic workflows. You design systems…
Added 1 hour ago
Digital Architect
Joblinxsapp
AB · Edmonton, AB
Full-time
Government of Alberta is seeking a Senior Digital Architect to provide architecture leadership across the Court Technology Services (CTS) Applications, Data & AI portfolio. The resource…
Added 1 hour ago
Digital Architect
Veridian Tech Solutions, Inc.
AB · Edmonton, AB
Contract
We are seeking a Senior Digital Architect to lead solution and enterprise architecture for the Government of Alberta (GOA) – Applications, Data & AI Portfolio. This is a hands-on leadership…
Added 1 hour ago
Salesforce Technical Lead
Ardent SoftSol Inc.
Toronto, ON
Contract
…expertise in Salesforce Financial Services Cloud (FSC), enterprise solution design, and large-scale implementations within complex, highly regulated…
Added 1 hour ago
Salesforce Technical Lead
J&M Group
Montreal, QC
Contract
…expertise in Salesforce Financial Services Cloud (FSC), enterprise solution design, and large-scale implementations within complex, highly regulated…
Added 2 hours ago
Customer Success Manager, Major
Docebo
Remote, Canada
$103,300 to $117,000 CAD / year
Full-time · Remote
Relationship Architect: You possess a deeply empathetic, growth-focused mindset that allows you to build immediate trust, manage customer expectations, and foster long-term partnerships.
Added 2 hours ago
Senior Salesforce Developer
LanceSoft, Inc.
ON · Ontario, Canada
$80 to $90 USD / hour
Contract
…expertise in Salesforce Financial Services Cloud (FSC), enterprise solution design, and large-scale implementations within complex, highly regulated…
Added 2 hours ago
Enterprise Salesforce Solution Architect
Insight Global
Toronto, ON
$90 to $115 CAD / hour
Contract
Insight Global is seeking an Enterprise Salesforce Solution Architect to lead the strategic evolution of a leading Retail Clients's CRM, customer data, and digital engagement platforms.…
Added 3 hours ago
PEGA Developer / Technical Lead
NTT DATA Services
Toronto, ON
NTT DATA currently seek a PEGA Developer / Technical Lead to join our Pega digital practice. Reporting to the solution/delivery leadership. The person will have experience in Pega…
Added 3 hours ago
AI Solution Architect
Bombardier
Dorval, QC
Full-time
As the AI Solution Architect, you will have the mandate to support the solution architecture for the shared AI foundations that power intelligent applications and agents across Bombardier.…
Added 3 hours ago
Solutions Architect - Onsite
Mariner
Halifax, NS
We are building a talent pipeline for upcoming Solution Architect opportunities supporting a leading organization in the shipbuilding Industry. This onsite role will be based in Halifax,…
Added 3 hours ago
Solutions Architect (Onsite)
Mariner
Halifax, NS
We are building a talent pipeline for upcoming Solution Architect opportunities supporting our client. This Onsite role will be based in Halifax, Nova Scotia, and will play a key role in…
Added 3 hours ago
Principal Architect
Pivotree
Canada
Pivotree is seeking to hire a Master Data Management (MDM) Technical Architect. The MDM Technical Architect is responsible for the successful design and delivery of MDM solutions and…
Added 3 hours ago
Digital Architect
Amyantek
AB · Greater Edmonton Metropolitan Area
Contract
5 years experience working as an application architect developing a solution using amCharts charting framework in an enterprise IT environment equivalent in size and complexity to the…
Added 4 hours ago
Sr. Integration Architect - Automation
Infotree Global Solutions
Toronto, ON
Contract
Solution Architecture & Development - End-to-end design and deployment of complex multi-step Recipes and Boomi processes for performance and scale.
Added 4 hours ago
Salesforce Technical Lead
Vivid Soft Global
Toronto, ON
$85 to $90 CAD / hour
Contract
…expertise in Salesforce Financial Services Cloud (FSC), enterprise solution design, and large-scale implementations within complex, highly regulated…
Added 4 hours ago
Utility Application Technical Architect
Capgemini
Vancouver, BC
Full-time
The architect will be responsible for application architecture, technical support, integrations, modernization, and solution design across a diverse landscape of utility applications…

Docebo

Customer Success Manager, Major

Remote, Canada

Pay: $103,300 to $117,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead 🚀

As our next Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for our clients, unlocking the true power of Docebo’s world-class LMS to transform their organizational learning into a business superpower. You will step into a high-impact, strategic role where you bridge the gap between technical innovation and business strategy, directly influencing customer retention, platform expansion, and long-term satisfaction. By turning complex learning visions into tangible, measurable realities, you will play a pivotal role in shaping how modern global teams grow, adapt, and succeed.

The Day-to-Day 🗓️

Champion the Customer: Act as the primary advocate and trusted advisor for your Docebo customer portfolio, ensuring their unique business goals and challenges are met with world-class solutions.
Drive Platform Adoption: Consultation-first approach to deliver best practices, ensuring clients fully maximize and utilize the Docebo LMS to create deeply impactful learning strategies.
Translate Strategy to Action: Move seamlessly between business goals and execution, guiding customers on how to optimize platform configurations for maximum measurable outcomes.
Master the Ecosystem: Become a certified expert in the Docebo product suite, giving clients deep-dive insights into configuration, new features, and advanced usage opportunities.
Navigate Complex Dynamics: Confidently engage and align a diverse group of stakeholders, from hands-on LMS administrators and technical teams to executive-level buyers.
Protect and Grow Revenue: Proactively manage account renewals, mitigate churn risks, and spot organic upsell or cross-sell opportunities that drive mutual business growth.
Collaborate and Advocate: Partner cross-functionally with internal Docebo teams to deliver a unified customer experience while transforming client success stories into powerful case studies and referrals.

Your Superpowers 💪

SaaS Customer Success Mastery: You bring 5+ years of dedicated B2B Customer Success experience specifically within the SaaS industry, ideally backed by 4+ years of total relevant professional experience.
Strategic Business Acumen: You have a proven track record of helping enterprise clients achieve measurable business outcomes, handle deal-related escalations, and naturally uncover account expansion opportunities.
Tech-Savvy & Analytical Mindset: You excel at simplifying complex technical concepts for non-technical audiences and have a knack for prioritizing and implementing diverse business requirements.
Grace Under Pressure: You are highly self-driven, autonomous, and thrive in fast-paced environments, with exceptional time management skills to handle changing work volumes smoothly.
Relationship Architect: You possess a deeply empathetic, growth-focused mindset that allows you to build immediate trust, manage customer expectations, and foster long-term partnerships.

Bonus Points 🎯

Learning Tech Expertise: Prior hands-on knowledge or familiarity with HR technologies, instructional design, or Learning Management Systems (LMS).
Road-Warrior Ready: A willingness and flexibility to travel up to 25% of the time (with advanced notice) to connect with your customers face-to-face.

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to manage a portfolio of clients, driving platform adoption and ensuring long-term satisfaction. They are responsible for protecting revenue through renewals, mitigating churn, and identifying opportunities for account expansion.

Requirements

Candidates must have 5+ years of B2B SaaS Customer Success experience and a proven track record in strategic account management. Strong analytical skills, the ability to communicate complex technical concepts, and a collaborative mindset are essential for this role.

Skills

SaaS Customer Success
B2B Customer Success
Strategic business acumen
Account management
Relationship management
Technical communication
Analytical mindset
Time management
Stakeholder management
LMS expertise
Revenue growth
Churn mitigation
Upselling
Cross-selling
Project management

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Floating holidays
Birthday off
Parental leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Artificial Intelligence
LMS
Learning Management Systems
B2B
Account Management
Churn Mitigation
Upselling
Cross-selling
Stakeholder Management
Strategic Planning
Enterprise Clients
HR Technology
Instructional Design
Revenue Growth
Customer Advocacy
Data Analysis
Relationship Building
Project Management

Report this job