Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 8 mins ago
Senior Program Manager
Procom
Toronto, ON
Contract
The Senior Program Manager will lead a critical project concerning transit fare payment systems within the Project in Toronto. This initiative involves managing large-scale, complex…
Added 10 mins ago
Senior Civil Engineer, Community and Resort Development
McElhanney
Canmore, AB
Full-time
You will act as the Civil Engineer of Record and Client Manager for complex development projects from concept through to completion, ensuring quality, schedule, and budget objectives are…
Added 10 mins ago
Product Manager
Insight Global
Toronto, ON
$77 to $87 CAD / hour
Contract
Localization/multi-language project experience (big plus) • Banking experience • Former Business Analyst (BA): Previous BA experience aids in understanding business processes and…
Added 10 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
We’re looking for a Senior Manager, Public Relations (13 month fixed term contract) within Lightspeed's Global Communications team, based in Montreal. Reporting to the Director of Public…
Added 10 mins ago
Senior Project Manager
MyGreat Recruitment Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
$120,000 to $180,000 CAD / year
Full-time
Project Manager / Senior Project Manager - Marine & Heavy Civil
Added 10 mins ago
Manager, Visual Merchandising & Brand Standards
Canadian Industries Limited
Vaughan, ON
Full-time
The Manager, Visual Merchandising and Brand Standards (Dulux/Bétonel) will own the in-store customer experience across the Dulux store network. This role is responsible for store sales…
Added 10 mins ago
Chemistry Lab Tech 1- Sample Preparation
Certified Group
Kitchener, ON
Full-time
Reporting directly to the Chemistry Shift Supervisor – SP and Laboratory Manager - SP, the Sample Preparation Technician is responsible for the extraction process of samples generated from…
Added 10 mins ago
Division Manager (Restoration Services)
The Headhunters Recruitment
Surrey, BC
Full-time
We’re looking for a Restoration Services Division Manager in the property damage restoration industry in Surrey, BC. This is a high-impact leadership opportunity for an experienced…
Added 10 mins ago
Project Manager
Tata Consultancy Services
Mississauga, ON
$100,000 to $130,000 CAD / year
Full-time
…Demonstrated ability to lead complex projects through the full project lifecycle, including planning, requirements gathering, execution, governance, risk management, and stakeholder…
Added 10 mins ago
Senior Project Manager
Robertson & Company Ltd.
Ottawa, ON
Contract
Job Title: Senior Project Management Specialist
Added 10 mins ago
Partner Operations Manager ((Fixed-Term / Parental Leave Cover- 8 months)
Plusgrade
Montreal, QC
Full-time
Our process: Recruiter call → Hiring Manager interview → Final interview.
Added 10 mins ago
Business Analyst 3
Teranet Manitoba
Winnipeg, MB
Full-time
…the Business Analyst 3 (BA3) reports to the Senior Product Manager, Statutory Products and provides project support across Teranet Manitoba. The role leads business analysis activities by…
Added 10 mins ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC
Full-time
Added 10 mins ago
Senior Civil Engineer, Community and Resort Development
McElhanney
Calgary, AB
Full-time
You will act as the Civil Engineer of Record and Client Manager for complex development projects from concept through to completion, ensuring quality, schedule, and budget objectives are…
Added 10 mins ago
Gestionnaire de projet / Project Manager
LIDD Supply Chain Consultants
Montreal, QC
Full-time
Our project manager combines consulting with implementing Enterprise Software and business processes. Working with partners, directors, and solutions specialists, you'll execute project…
Added 10 mins ago
Senior Scientist, Risk Management & Safety Surveillance
ClinChoice
Canada
Full-time
…aggregate safety analysis and case level review, writing, and project management/coordination of strategic safety documents. He/She will partner with team members, stakeholders including…
Added 10 mins ago
Senior IT Auditor
Sobeys
Mississauga, ON
Full-time
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 10 mins ago
C# Web Developer Intern
Midea America
ON · Ontario, Canada
$18 to $22 CAD / hour
Full-time
…Working with the Business Intelligence & Digital Solutions Manager and designated technical resources, the intern will implement clearly scoped features, improve application screens,…
Added 11 mins ago
Chemistry Lab Tech 1- Sample Preparation
Certified Group
Kitchener, ON
Reporting directly to the Chemistry Shift Supervisor – SP and Laboratory Manager - SP, the Sample Preparation Technician is responsible for the extraction process of samples generated from…
Added 11 mins ago
Senior Manager, Business Valuations, Damages & Forensic Accounting
MNP
Toronto, ON
Full-time
Manage engagement planning and scheduling as well as project financials (budgets, WIP, timely billing, collection, variance recognition)
Added 11 mins ago
Manager, Business Valuations, Damages & Forensic Accounting
MNP
Toronto, ON
Full-time
Manage engagement planning and scheduling as well as project financials (budgets, WIP, timely billing, collection, variance recognition)
Added 11 mins ago
Leader, Trades & Maintenance, Facilities Management
Fraser Health
Surrey, BC
Full-time
Reporting to the Senior Manager, the Leader is responsible for overseeing the development and supervision of the day-to-day activities of the assigned service delivery area and coordinates…
Added 11 mins ago
Senior Data Engineer
Fraser Health
Surrey, BC
Full-time
…may facilitate change management strategies as part of the project. Coordinates the procurement and management of external services. Manages assigned staff. A Senior Data Engineer leads the…
Added 11 mins ago
IT - IT Member Services - IT Project Manager
Mohawk Medbuy Corporation (MMC)
Toronto, ON · Burlington, ON
We are currently recruiting for an IT Project Manager to support our IT Member Services team. This is a hybrid role (three days in office, two remote).
Added 11 mins ago
Technical Sales Representative
Armstrong Fluid Technology
Toronto, ON
Full-time
…and energy optimization companies, to drive specification, project development, and closed…

Docebo

Customer Success Manager, Major

Remote, Canada

Pay: $103,300 to $117,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead 🚀

As our next Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for our clients, unlocking the true power of Docebo’s world-class LMS to transform their organizational learning into a business superpower. You will step into a high-impact, strategic role where you bridge the gap between technical innovation and business strategy, directly influencing customer retention, platform expansion, and long-term satisfaction. By turning complex learning visions into tangible, measurable realities, you will play a pivotal role in shaping how modern global teams grow, adapt, and succeed.

The Day-to-Day 🗓️

Champion the Customer: Act as the primary advocate and trusted advisor for your Docebo customer portfolio, ensuring their unique business goals and challenges are met with world-class solutions.
Drive Platform Adoption: Consultation-first approach to deliver best practices, ensuring clients fully maximize and utilize the Docebo LMS to create deeply impactful learning strategies.
Translate Strategy to Action: Move seamlessly between business goals and execution, guiding customers on how to optimize platform configurations for maximum measurable outcomes.
Master the Ecosystem: Become a certified expert in the Docebo product suite, giving clients deep-dive insights into configuration, new features, and advanced usage opportunities.
Navigate Complex Dynamics: Confidently engage and align a diverse group of stakeholders, from hands-on LMS administrators and technical teams to executive-level buyers.
Protect and Grow Revenue: Proactively manage account renewals, mitigate churn risks, and spot organic upsell or cross-sell opportunities that drive mutual business growth.
Collaborate and Advocate: Partner cross-functionally with internal Docebo teams to deliver a unified customer experience while transforming client success stories into powerful case studies and referrals.

Your Superpowers 💪

SaaS Customer Success Mastery: You bring 5+ years of dedicated B2B Customer Success experience specifically within the SaaS industry, ideally backed by 4+ years of total relevant professional experience.
Strategic Business Acumen: You have a proven track record of helping enterprise clients achieve measurable business outcomes, handle deal-related escalations, and naturally uncover account expansion opportunities.
Tech-Savvy & Analytical Mindset: You excel at simplifying complex technical concepts for non-technical audiences and have a knack for prioritizing and implementing diverse business requirements.
Grace Under Pressure: You are highly self-driven, autonomous, and thrive in fast-paced environments, with exceptional time management skills to handle changing work volumes smoothly.
Relationship Architect: You possess a deeply empathetic, growth-focused mindset that allows you to build immediate trust, manage customer expectations, and foster long-term partnerships.

Bonus Points 🎯

Learning Tech Expertise: Prior hands-on knowledge or familiarity with HR technologies, instructional design, or Learning Management Systems (LMS).
Road-Warrior Ready: A willingness and flexibility to travel up to 25% of the time (with advanced notice) to connect with your customers face-to-face.

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager acts as a trusted advisor to manage a portfolio of clients, driving platform adoption and ensuring long-term satisfaction. They are responsible for protecting revenue through renewals, mitigating churn, and identifying opportunities for account expansion.

Requirements

Candidates must have 5+ years of B2B SaaS Customer Success experience and a proven track record in strategic account management. Strong analytical skills, the ability to communicate complex technical concepts, and a collaborative mindset are essential for this role.

Skills

SaaS Customer Success
B2B Customer Success
Strategic business acumen
Account management
Relationship management
Technical communication
Analytical mindset
Time management
Stakeholder management
LMS expertise
Revenue growth
Churn mitigation
Upselling
Cross-selling
Project management

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Floating holidays
Birthday off
Parental leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Artificial Intelligence
LMS
Learning Management Systems
B2B
Account Management
Churn Mitigation
Upselling
Cross-selling
Stakeholder Management
Strategic Planning
Enterprise Clients
HR Technology
Instructional Design
Revenue Growth
Customer Advocacy
Data Analysis
Relationship Building
Project Management

Report this job