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Added 6 mins ago
OC
Financial Reporting Analyst
Options Consulting Solutions
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
You will work closely with internal teams and stakeholders, acting as a trusted advisor on what to measure, how to report it and what the numbers mean.
Added 21 mins ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Ability to act as a trusted advisor to senior client stakeholders, building and maintaining strong relationships.
Added 21 mins ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Leduc, AB
As a Senior Insurance Advisor, you promote and educate clients on a wide range of insurance products, take ownership of client relationships, and help us grow our presence and profile in…
Added 21 mins ago
Senior Administrative Assistant
Richardson Wealth Ltd
Toronto, ON
…transformational journey to enhance our entrepreneurial, high-performing, advisor-centric…
Added 21 mins ago
R
Client Advisor
RBC
Prince Albert, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 21 mins ago
LS
Medical Science Liaison (Nephrology)
Lock Search Group
AB · Alberta, Canada
- Full-time
…looking for a passionate Medical Science Liaison to join our client’s Medical & Regulatory Affairs team and serve as a trusted scientific voice across Western Canada (BC, AB, MB, & SK). If…
Added 21 mins ago
R
ServiceNow SME – Platform Security & Vault
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based ServiceNow Subject Matter Expert to advise on the implementation of ServiceNow Vault capabilities (Code Signing, Data Discovery and Data…
Added 21 mins ago
AC
Investment Advisor / Portfolio Manager
Acumen Capital Partners
Calgary, AB
- Full-time
Acumen is a client-focused firm providing comprehensive wealth management and capital
Added 21 mins ago
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
Lead the day-to-day senior relationship with your clients across the U.S. and Canadian markets, building trusted relationships with client stakeholders and serving as a strategic advisor.
Added 36 mins ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a…
Added 36 mins ago
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Property and Casualty Insurance Advisor
Desjardins
Ottawa, ON · Mississauga, ON · Burlington, ON
- Full-time
As a Property and casualty Insurance Advisor, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 36 mins ago
D
Advisor, Procurement and purchasing
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a purchasing and procurement advisor, you help finalize contractual agreements with the organization’s partners for the purchase and rental of goods and services. You may be responsible…
Added 36 mins ago
C
Mobile Mortgage Advisor (Downtown Toronto, ON) - 100% Commission
CIBC
Toronto, ON
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 36 mins ago
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Financial Plan Review Consultant (Bilingual)
CIBC
Montreal, QC
- Full-time
Documentation & Validation – Obtain, review, and interpret supporting documentation and client notes from Advisors to validate plan inputs and assumptions.
Added 36 mins ago
RJ
Associate Advisor/Financial Planner
Raymond James
Waterloo, ON
- Full-time
As our team continues to grow, we are seeking an experienced and highly motivated Associate Advisor/Financial Planner to work closely with our advisors in delivering exceptional client…
Added 36 mins ago
AC
Accounting Technician, Assurance & Accounting
ACCA Careers
Pembroke, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 36 mins ago
CF
Fractional CFO
Convoy Finance
Toronto, ON
- $90,000 to $140,000 CAD / year
- Full-time
…challenging accounting and finops work - someone who can dive into client operations, build scalable financial systems, and provide actionable insights that help founders make smarter…
Added 51 mins ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 51 mins ago
Indigenous Relations Advisor
WSP
AB · Edmonton, AB
As an Indigenous Relations Advisor, you will support the implementation of WSP Canada’s Indigenous Relations Strategy and Indigenous Reconciliation Action Plan (IRAP), working closely with…
Added 51 mins ago
Financial Advisor - Hinton, AB
Scotiabank
Hinton, AB
Added 51 mins ago
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Customer Care Advisor - Insurance
Altis
Toronto, ON · North York, ON
- Full-time
We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships,…
Added 1 hour ago
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Premium Support Advisor (Portuguese Speaking)
Docebo
Remote, Canada
- $58,000 to $68,000 CAD / year
- Full-time
- Remote
As our Premium Support Advisor, you will serve as the dedicated technical co-pilot and trusted advisor for our most strategic enterprise accounts. You’ll step into the spotlight to untangle…
Added 1 hour ago
WU
Associate Director, Leadership Programs
Western University
London, ON
- Full-time
As our ideal candidate, you are a high-energy, client-focused professional with a passion for people, leadership development, and organizational improvement. You are an exceptional…
Added 1 hour ago
LS
Medical Science Liaison (Nephrology)
Lock Search Group
Vancouver, BC
- Full-time
…looking for a passionate Medical Science Liaison to join our client’s Medical & Regulatory Affairs team and serve as a trusted scientific voice across Western Canada (BC, AB, MB, & SK). If…
Added 1 hour ago
B
Civil Engineer – Senior Level (Hybrid)
Barr
Saskatoon, SK
- $115,000 to $170,000 CAD / year
- Full-time
…feasibility, front-end, and detailed design stages); regular client communication and interface; working with clients and staff to prepare plans and execution strategies; preparing cost…

Docebo

Premium Support Advisor (Portuguese Speaking)

Remote, Canada

Remote

$58,000 to $68,000 CAD / year · Full-time

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Job details

Pay: $58,000 to $68,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As our Premium Support Advisor, you will serve as the dedicated technical co-pilot and trusted advisor for our most strategic enterprise accounts. You’ll step into the spotlight to untangle complex software challenges, proactively pave the way for seamless learning experiences, and turn high-stakes technical questions into long-term client wins. By bridging our premier clients directly with internal product visionaries, your insights will actively steer platform enhancements and redefine modern technical support. If you thrive at the intersection of deep-dive problem solving and white-glove customer advocacy, this is your launchpad to make an immediate, tangible impact.

⚡ The Day-to-Day

Champion High-Impact Accounts: Act as the go-to technical partner for our Premier, Advantage, and Essential accounts, conducting regular ticket reviews, spotting macro trends, and delivering swift, proactive resolutions.
Deliver White-Glove Support: Provide responsive, multi-channel technical support across phone, video, chat, and email, adapting fluidly to client communication preferences to consistently exceed expectations.
Crack the Code on Complex Puzzles: Dive deep into application behaviors to diagnose root causes, engineer effective workarounds, and collaborate directly with our Product and Engineering squads when escalated code-level fixes are needed.
Rally Cross-Functional Crews: Partner closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), and Professional Services (PS) to align account strategies, resolve escalations, and protect client retention.
Shape the Product Roadmap: Act as the voice of the customer during new feature rollouts, translating operational feedback and real-world client friction into actionable insights for our Product Management teams.
Architect Knowledge & Clarity: Maintain meticulous technical documentation of client environments, troubleshooting blueprints, and known issues to empower team-wide knowledge sharing and elevate response efficiency.

🦸 Your Superpowers

Proven SaaS Expertise: 3.5+ years of hands-on experience mastering technical support challenges within the SaaS industry, backed by a Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
Relentless Problem-Solving Drive: Strong technical aptitude with a proven track record of diving into complex software applications, isolating elusive root causes, and autonomously leading technical requests to full resolution.
Toolbox Fluency: Confident proficiency navigating modern support and workflow tools, including Zendesk, Salesforce, JIRA, and Slack.
Masterful Communication: Exceptional verbal and written communication skills with the talent to translate intricate technical concepts into clear, engaging solutions for both technical and non-technical stakeholders.
Customer-Centric Advocacy: A genuine passion for customer advocacy and service excellence, paired with the critical thinking skills needed to anticipate needs before they arise.
Collaborative Autonomy: A self-starter mindset that takes ownership of challenges while thriving alongside diverse, fast-moving cross-functional teams.
Fluent in Portuguese: Professional verbal and written fluency in Portuguese (alongside English) to seamlessly communicate with and support our Portuguese-speaking client base.

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

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More about this job

Responsibilities

Act as a dedicated technical advisor for strategic enterprise accounts by providing multi-channel support and resolving complex software issues. Collaborate with cross-functional teams to drive product improvements and ensure high levels of client retention.

Requirements

Requires 3.5+ years of SaaS technical support experience and a Bachelor's degree in Computer Science, IT, or equivalent. Must possess professional fluency in both Portuguese and English, along with proficiency in tools like Zendesk, Salesforce, and JIRA.

Skills

SaaS
Technical support
Customer advocacy
Problem-solving
Zendesk
Salesforce
JIRA
Slack
Portuguese
English
Communication
Troubleshooting
Relationship management
Technical documentation

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Parental leave

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Artificial Intelligence
Technical Support
Customer Success
Enterprise Accounts
Zendesk
Salesforce
JIRA
Slack
Portuguese
Troubleshooting
Product Roadmap
Software Engineering
Client Advocacy
Cross-functional Collaboration
Technical Documentation
Root Cause Analysis
Learning Platform
Hybrid Work
Employee Share Purchase Plan

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