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Added 3 hours ago
WC
National Accounts Manager
White Cap Canada
ON · Ontario, Canada
- Full-time
…and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in…
Added 3 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…relevant prior experience. As an Engagement Manager, you will lead project teams in both post-deal value creation efforts and pricing/GTM due diligence activities. Specific responsibilities…
Added 3 hours ago
WC
National Accounts Manager
White Cap Canada
Vaughan, ON
- Full-time
…and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in…
Added 3 hours ago
AC
Manger, Project Development - Mining and Metals
Allnorth Consultants Limited
SK · Saskatchewan, Canada
- Full-time
Lead proposal development, including writing compelling proposals and preparing fee estimates for mining projects.
Added 3 hours ago
GF
Sales Executive/Business Developmement Executive
Golden Freight Forwarding & Marketing Inc.
Brampton, ON
- Full-time
Lead negotiations and close deals effectively while maintaining beneficial terms for the company.
Added 3 hours ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 4 hours ago
AI
Salesforce Financial Services Cloud Technical Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
3. Design Salesforce data models, application architecture, security and sharing models, business processes, user interfaces, and technical solution designs.
Added 4 hours ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
The Service Delivery Manager will be an experienced and seasoned SAP OTC lead with strong project and integration management capability. The resource will be responsible for leading small…
Added 4 hours ago
AI
Salesforce Senior FSC Developer/Technical Lead
Apptoza Inc.
Toronto, ON
- Contract
Salesforce Senior FSC Developer / Technical Lead
Added 4 hours ago
LI
Salesforce Revenue Cloud Architect
LanceSoft, Inc.
Toronto, ON
- Contract
A proven Senior Salesforce Technical Architect with 10+ years of design/architect experience and at least 5 full life cycle Salesforce.com implementations, with strong expertise in at least…
Added 4 hours ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 4 hours ago
K
General Supervisor, Shop and Field
Komatsu
Saskatoon, SK
- Full-time
…is looking for a General Supervisor, Shop & Field Service to lead a skilled team of tradespeople supporting some of the most advanced Joy underground mining equipment in the industry. In…
Added 4 hours ago
TR
IT Administrator (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
…productivity multiplier, not a replacement for effort, and you'll help lead the way. And IT here isn't tucked away in a back room: you'll be visible, approachable and part of the…
Added 5 hours ago
AI
Senior Salesforce Developer
Apptoza Inc.
Toronto, ON
- Contract
Title : Senior Salesforce FSC Developer / Technical Lead
Added 5 hours ago
IF
Sales Operations Analyst - Payward Services
Ink Foundation
Canada
- Full-time
Own RFP and DDQ responses for PWS and xStocks from kickoff through submission: triage incoming questions, route technical and compliance items to Solutions and Compliance, and make sure…
Added 5 hours ago
AI
Salesforce Revenue Cloud Advanced
Apptoza Inc.
Toronto, ON
- Contract
1 year of Salesforce Lead-to-Cash experience in either a functional or technical role
Added 5 hours ago
A
Channel Account Specialist - Western Region
ABB
Coquitlam, BC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 5 hours ago
RH
Inside Sales Administrator
Robert Half
Calgary, AB
- Full-time
Prior experience with Syteline, Salesforce, Excel
Added 5 hours ago
A
Channel Account Specialist - Central Region
ABB
Milton, ON
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 5 hours ago
A
Channel Account Specialist - Western Region
ABB
Calgary, AB
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 5 hours ago
SP
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
Salesforce is building the AI-powered future of enterprise software - and we need a world-class recruiter to help us win the most high-demand talent market in the industry. This is a…
Added 6 hours ago
AI
Salesforce Revenue Cloud Developer
Apptoza Inc.
Toronto, ON
- Contract
1 year of Salesforce Lead-to-Cash experience in either a functional or technical role
Added 6 hours ago
AI
Salesforce Senior FSC Developer / Technical Lead
Apptoza Inc.
Toronto, ON
- Contract
Role: Salesforce Senior FSC Developer / Technical Lead
Added 6 hours ago
MN
Salesforce Technical Lead
March Networks
Ottawa, ON
- Full-time
…business-critical applications? We are seeking an innovative Salesforce Technical Lead to drive the evolution of our custom Salesforce system. In this hands-on leadership role, you will…
Added 7 hours ago
N
Technical Solutions Lead
Norcada
AB · Edmonton, AB
- Full-time
Our next Technical Solutions Lead will handle customer inquiries, work with customers to configure technical solutions and product options, develop quotations and proposals, support…

Docebo

Premium Support Advisor (Portuguese Speaking)

Remote, Canada

Remote

$58,000 to $68,000 CAD / year · Full-time

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Job details

Pay: $58,000 to $68,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As our Premium Support Advisor, you will serve as the dedicated technical co-pilot and trusted advisor for our most strategic enterprise accounts. You’ll step into the spotlight to untangle complex software challenges, proactively pave the way for seamless learning experiences, and turn high-stakes technical questions into long-term client wins. By bridging our premier clients directly with internal product visionaries, your insights will actively steer platform enhancements and redefine modern technical support. If you thrive at the intersection of deep-dive problem solving and white-glove customer advocacy, this is your launchpad to make an immediate, tangible impact.

⚡ The Day-to-Day

Champion High-Impact Accounts: Act as the go-to technical partner for our Premier, Advantage, and Essential accounts, conducting regular ticket reviews, spotting macro trends, and delivering swift, proactive resolutions.
Deliver White-Glove Support: Provide responsive, multi-channel technical support across phone, video, chat, and email, adapting fluidly to client communication preferences to consistently exceed expectations.
Crack the Code on Complex Puzzles: Dive deep into application behaviors to diagnose root causes, engineer effective workarounds, and collaborate directly with our Product and Engineering squads when escalated code-level fixes are needed.
Rally Cross-Functional Crews: Partner closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), and Professional Services (PS) to align account strategies, resolve escalations, and protect client retention.
Shape the Product Roadmap: Act as the voice of the customer during new feature rollouts, translating operational feedback and real-world client friction into actionable insights for our Product Management teams.
Architect Knowledge & Clarity: Maintain meticulous technical documentation of client environments, troubleshooting blueprints, and known issues to empower team-wide knowledge sharing and elevate response efficiency.

🦸 Your Superpowers

Proven SaaS Expertise: 3.5+ years of hands-on experience mastering technical support challenges within the SaaS industry, backed by a Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
Relentless Problem-Solving Drive: Strong technical aptitude with a proven track record of diving into complex software applications, isolating elusive root causes, and autonomously leading technical requests to full resolution.
Toolbox Fluency: Confident proficiency navigating modern support and workflow tools, including Zendesk, Salesforce, JIRA, and Slack.
Masterful Communication: Exceptional verbal and written communication skills with the talent to translate intricate technical concepts into clear, engaging solutions for both technical and non-technical stakeholders.
Customer-Centric Advocacy: A genuine passion for customer advocacy and service excellence, paired with the critical thinking skills needed to anticipate needs before they arise.
Collaborative Autonomy: A self-starter mindset that takes ownership of challenges while thriving alongside diverse, fast-moving cross-functional teams.
Fluent in Portuguese: Professional verbal and written fluency in Portuguese (alongside English) to seamlessly communicate with and support our Portuguese-speaking client base.

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

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More about this job

Responsibilities

Act as a dedicated technical advisor for strategic enterprise accounts by providing multi-channel support and resolving complex software issues. Collaborate with cross-functional teams to drive product improvements and ensure high levels of client retention.

Requirements

Requires 3.5+ years of SaaS technical support experience and a Bachelor's degree in Computer Science, IT, or equivalent. Must possess professional fluency in both Portuguese and English, along with proficiency in tools like Zendesk, Salesforce, and JIRA.

Skills

SaaS
Technical support
Customer advocacy
Problem-solving
Zendesk
Salesforce
JIRA
Slack
Portuguese
English
Communication
Troubleshooting
Relationship management
Technical documentation

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Parental leave

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Artificial Intelligence
Technical Support
Customer Success
Enterprise Accounts
Zendesk
Salesforce
JIRA
Slack
Portuguese
Troubleshooting
Product Roadmap
Software Engineering
Client Advocacy
Cross-functional Collaboration
Technical Documentation
Root Cause Analysis
Learning Platform
Hybrid Work
Employee Share Purchase Plan

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