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Added 4 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
…CrossDock community), with in-house design support and a RevOps lead who owns HubSpot configuration and funnel reporting. We use AI extensively for research, drafting, repurposing and…
Added 5 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
Deep hands-on experience with high-throughput distributed systems: event streaming or message queues, async processing, idempotency, retries, backpressure
Added 5 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
…CrossDock community), with in-house design support and a RevOps lead who owns HubSpot configuration and funnel reporting. We use AI extensively for research, drafting, repurposing and…
Added 1 day ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the base…
Added 1 day ago
LC
Inbound Account Executive - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
2–4 years of sales experience, ideally in SaaS or technology sales
Added 1 day ago
LC
Inbound Account Executive - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total…
Added 2 days ago
D
Premium Support Advisor (Portuguese Speaking)
Docebo
Remote, Canada
- $58,000 to $68,000 CAD / year
- Full-time
- Remote
At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage…
Added 2 days ago
D
Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Added 2 days ago
D
Product Solutions Consultant
Docebo
Remote, Canada
- $95,500 to $127,300 CAD / year
- Full-time
- Remote
At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage…
Added 2 days ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
…practice to build manager capability and ensure a positive employee…
Added 2 days ago
A
Senior Compensation Specialist
ATB
Remote, Canada
- Full-time
- Remote
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 2 days ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
…excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning…
Added 3 days ago
BI
Software Manager - Fleet Telematics SaaS
BrightOrder Inc.
Remote, Canada
- $110,000 to $120,000 CAD / year
- Full-time
- Remote
You’ll lead and coach a team of 7–10 developers, own how the team delivers, and still ship production code yourself. You report to the VP of Operations & Customer Experience.
Added 3 days ago
P
Technical Customer Success Engineer
Procurify
Remote, Canada
- Contract
- Remote
Testing & Implementation: Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers. You will add and configure punchouts…
Added 3 days ago
FL
Software Engineer (AI Agents)
Fluent, LLC
Remote, Canada
- $130,000 to $155,000 CAD / year
- Full-time
- Remote
…productive there quickly. You are comfortable sitting with a support lead or an account manager, understanding how they actually work, and turning that into something that runs every day.…
Added 3 days ago
FL
Senior MLOps Engineer (AdTech)
Fluent, LLC
Remote, Canada
- $130,000 to $140,000 CAD / year
- Full-time
- Remote
We are seeking a Senior MLOps Engineer based in Canada to join our data and machine learning team. This role will co-own MLOps practices at Fluent Media and establish standards for model…
Added 3 days ago
FL
Senior MLOps Engineer (Real-Time Decisioning)
Fluent, LLC
Remote, Canada
- $130,000 to $140,000 CAD / year
- Full-time
- Remote
We are seeking a Senior MLOps Engineer based in Canada to join our data and machine learning team. This role will co-own MLOps practices at Fluent Media and establish standards for model…
Added 4 days ago
S
Customer Success Manager
Solink
Remote, Canada
- $96,769 to $120,000 CAD / year
- Full-time
- Remote
Technical curiosity and quick learning. You pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention.
Added 4 days ago
N
Staff Data Product Manager (Machine Learning) - Canada
NerdWallet
Remote, Canada
- $164,000 to $248,000 CAD / year
- Full-time
- Remote
NerdWallet’s mission is to provide clarity for all of life’s financial decisions. Machine learning is how we get there at scale. It helps us understand our consumers, personalize their…
Added 4 days ago
AI
Technical Product Manager - Platforms & Integrations
Accurant International
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Independently lead assigned product initiatives from discovery through launch, driving decisions, stakeholder alignment, and product acceptance.
Added 4 days ago
A
Principal Product Manager
Absorb
Remote, Canada
- Full-time
- Remote
(Bonus) Experience in customer education, enablement, or learning technology domains.
Added 4 days ago
N
Senior Data Scientist (Applied ML) - Canada
NerdWallet
Remote, Canada
- $161,000 to $243,000 CAD / year
- Full-time
- Remote
In this role, you will lead the development of production-grade machine learning solutions that power some of NerdWallet's most critical business decisions. From predicting customer…
Added 4 days ago
P
Customer Success Representative
Prophix
Remote, Canada
- Remote
…where intelligent tools support better outcomes while people lead the decisions that…
Added 4 days ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.
Added 4 days ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

Docebo

Technical Support Analyst, Tier 1

Remote, Canada

Remote

$40,900 to $54,500 CAD / year · Full-time

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Job details

Pay: $40,900 to $54,500 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning. You won’t just be answering tickets - you will untangle intricate technical puzzles, uncover root causes, and transform everyday customer roadblocks into seamless, delightful learning experiences. In this high-impact role, your problem-solving grit and customer empathy directly shape how thousands of world-class teams learn, innovate, and succeed every single day.

🛠️ The Day-to-Day

Connect Across Channels: Deliver swift, empathetic, and top-tier technical guidance to customers through live chat, video, ticketing queues, and inbound/outbound calls in an active, tech-driven environment.
Investigate Root Causes: Ask incisive diagnostic questions, analyze platform behaviors, and gather key information to solve underlying software challenges.
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical staff when needed.
Navigate Live Resources: Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients.
Close the Loop: Follow up proactively with customers to ensure their technical issues are completely resolved and their learning platforms perform flawlessly.
Master the Rhythm: Thrive in an interactive contact center rhythm, taking pride in scheduled coverage, punctuality, and dependable customer availability.

⚡ Your Superpowers

Technical Fluency: A solid background in technical customer support, ideally gained in a fast-paced SaaS, cloud, or enterprise software organization.
Articulate Communication: Exceptional verbal and written communication skills with a natural talent for translating sophisticated technical concepts into clear, user-friendly solutions.
Diagnostic Detective: A proactive, problem-solving mindset with the ability to read, comprehend, and quickly apply complex technical documentation.
Poise Under Pressure: The resilience, confidence, and professionalism to multitask efficiently and maintain calm during peak support volumes.
Customer-Obsessed Drive: Genuine empathy for users and an authentic passion for turning technical friction into lasting customer trust and satisfaction.
Dependable Team Spirit: Strong accountability and dedication to structured scheduling, break adherence, and collective team success.

🌟 Bonus Points

LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Advanced Ticketing Agility: Hands-on experience working with modern customer support platforms and CRM tools (such as Zendesk, Salesforce Service Cloud, or Jira).

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

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More about this job

Responsibilities

Provide technical guidance and support to customers through various channels including chat, video, and ticketing. Investigate root causes of software issues and collaborate with senior staff to resolve complex technical challenges.

Requirements

Requires a background in technical customer support within a SaaS or enterprise software environment. Candidates must possess strong communication skills, a proactive problem-solving mindset, and the ability to work in a fast-paced, hybrid office setting.

Skills

Technical support
Customer service
Troubleshooting
SaaS
Cloud computing
Communication
Problem-solving
Ticketing systems
CRM
Zendesk
Salesforce
Jira
LMS administration
Technical documentation
Multitasking
Empathy

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Family leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Cloud
Enterprise Software
LMS
Zendesk
Salesforce
Jira
CRM
Artificial Intelligence
Troubleshooting
Customer Experience
Ticketing
Software
Hybrid Work
Technical Analysis
Platform Support
Root Cause Analysis
Documentation
Client Communication

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