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Added 13 mins ago
PG
Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Lead campaigns from the front: Lead PR campaigns from big idea to flawless execution, acting as project lead alongside senior leaders to deliver standout work that exceeds client objectives
Added 13 mins ago
GV
Acheteur Stratégique
GE Vernova
La Prairie, QC
- Full-time
Applique des connaissances générales du commerce développées par l'éducation ou l'expérience passée. Comprend comment le travail de sa propre équipe contribue à la zone.
Added 13 mins ago
VC
Program Assistant - Mental Health & Substance Use (Medical Transcription)
Vancouver Coastal Health
Vancouver, BC
- $29.72 CAD / hour
- Temporary
Within the context of a client service culture and in accordance with established vision and values of the organization, works as part of an interdisciplinary team to provide…
Added 13 mins ago
KO
Youth Mental Wellness Councillor
KEEWAYTINOOK OKIMAKANAK
North Spirit Lake First Nation, ON
- Full-time
Prefer at least 2 years’ experience working with children, youth and/or families in a counselling capacity.
Added 13 mins ago
S
Senior Regulatory and Permitting Specialist
Stantec
Burnaby, BC
- Full-time
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth. We draw from more than 20 technical specialties worldwide…
Added 13 mins ago
D
Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Added 13 mins ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
The Director works across client, consultant, contractor, and internal teams to align technical, commercial, and delivery functions. The Director works closely with and supports the VP,…
Added 13 mins ago
CH
Supervisor - Care Access Team - Ottawa
CBI Home Health
Ottawa, ON
- Full-time
Minimum 3–5 years of progressive experience in a client-facing, contact center, or healthcare services environment.
Added 13 mins ago
C
Dirigeant, spécialiste en conception de solutions – sécurité
Cisco
Toronto, ON
- Full-time
Connaissance des tendances du marché et de l’environnement client en cybersécurité, y compris des nouveaux produits et solutions, et expérience pertinente
Added 13 mins ago
C
Project Manager
Chandos
Calgary, AB
- Full-time
…efficiency, cost savings, social value, and a much better working experience for…
Added 13 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Fredericton, NB
- Full-time
Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
Added 13 mins ago
BC
Systems Administrator
Business Cloud Inc
Toronto, ON
- Full-time
Location - Downtown Toronto office, with occasional client site work
Added 13 mins ago
CS
Household Sales Representative
Culligan Stewart Water Conditioning
Winnipeg, MB
- $80,000 to $115,000 CAD / year
- Full-time
Sales experience is preferred but not required.
Added 13 mins ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 13 mins ago
T
District Vice President, Durham, Canadian Personal Banking
TD
Ottawa, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 28 mins ago
IF
Director-Domestic Operations & Dealer Relations
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
Identify opportunities to enhance the client experience through improved processes, service models, and operational transparency.
Added 28 mins ago
NB
Manager, Financing Solutions - Agriculture Group
National Bank of Canada
London, ON
- Full-time
Reporting to Team Lead, Yvonne Jones, the position is based in London, Ontario. You have the flexibility to work from home and/or go to the office, but you will also have to travel…
Added 28 mins ago
G
Manager, Forensic Accounting & Litigation Support
GlassRatner
Toronto, ON
- Full-time
In this role, you will gain hands-on experience across a variety of engagements and industries while working closely with clients and senior team members. This position offers significant…
Added 28 mins ago
IG
Python & SAS Developer
Insight Global
Toronto, ON
- $49 to $56 CAD / hour
- Contract
3-5 years of SAS/Python development experience
Added 28 mins ago
PH
Project Director, Major Transit Projects - Permanent - 3267
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You’re a Self-Starter. You don’t wait for direction. You own your experience and hold yourself accountable for results. You lead by example and aren’t afraid to make the tough calls
Added 28 mins ago
PE
MD, Head of Legal - Canada
Page Executive
Toronto, ON
- Full-time
Rare opportunity to lead legal function in Canada for alternative asset manager.
Added 28 mins ago
2L
Account Manager (Growth + Outbound)247 Labs · Toronto · Hybrid· Full-time
247 Labs
Toronto, ON
- Full-time
The role: This job has two halves. In the first, you own a book of client accounts. You become the person each client trusts, you learn how their business works, and you find the next…
Added 28 mins ago
AP
Business Development Associate
Arbitration Place
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Business Development Associate is a front-line, revenue-generating role focused on growing Arbitration Place’s client base. The Associate will generate new leads, respond to and convert…
Added 28 mins ago
PH
Operations Manager, ICI Buildings - Permanent - 4282
Parker Huggett - A Division of LRO Staffing
Toronto, ON
- Full-time
On behalf of our client, an employee-owned national general contractor with a busy and growing Ontario Buildings group, we are searching for an Operations Manager to lead their major ICI…
Added 28 mins ago
Q
Senior Executive, Technology Strategy and Transformation
QuantumSmart
Toronto, ON
- Full-time
Develop and lead architecture direction, review, and maintain technical documentation and key project artifacts, including technology assessment reports, architecture diagrams, technical…

Docebo

Technical Support Analyst, Tier 1

Remote, Canada

Remote

$40,900 to $54,500 CAD / year · Full-time

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Job details

Pay: $40,900 to $54,500 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning. You won’t just be answering tickets - you will untangle intricate technical puzzles, uncover root causes, and transform everyday customer roadblocks into seamless, delightful learning experiences. In this high-impact role, your problem-solving grit and customer empathy directly shape how thousands of world-class teams learn, innovate, and succeed every single day.

🛠️ The Day-to-Day

Connect Across Channels: Deliver swift, empathetic, and top-tier technical guidance to customers through live chat, video, ticketing queues, and inbound/outbound calls in an active, tech-driven environment.
Investigate Root Causes: Ask incisive diagnostic questions, analyze platform behaviors, and gather key information to solve underlying software challenges.
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical staff when needed.
Navigate Live Resources: Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients.
Close the Loop: Follow up proactively with customers to ensure their technical issues are completely resolved and their learning platforms perform flawlessly.
Master the Rhythm: Thrive in an interactive contact center rhythm, taking pride in scheduled coverage, punctuality, and dependable customer availability.

⚡ Your Superpowers

Technical Fluency: A solid background in technical customer support, ideally gained in a fast-paced SaaS, cloud, or enterprise software organization.
Articulate Communication: Exceptional verbal and written communication skills with a natural talent for translating sophisticated technical concepts into clear, user-friendly solutions.
Diagnostic Detective: A proactive, problem-solving mindset with the ability to read, comprehend, and quickly apply complex technical documentation.
Poise Under Pressure: The resilience, confidence, and professionalism to multitask efficiently and maintain calm during peak support volumes.
Customer-Obsessed Drive: Genuine empathy for users and an authentic passion for turning technical friction into lasting customer trust and satisfaction.
Dependable Team Spirit: Strong accountability and dedication to structured scheduling, break adherence, and collective team success.

🌟 Bonus Points

LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Advanced Ticketing Agility: Hands-on experience working with modern customer support platforms and CRM tools (such as Zendesk, Salesforce Service Cloud, or Jira).

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

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More about this job

Responsibilities

Provide technical guidance and support to customers through various channels including chat, video, and ticketing. Investigate root causes of software issues and collaborate with senior staff to resolve complex technical challenges.

Requirements

Requires a background in technical customer support within a SaaS or enterprise software environment. Candidates must possess strong communication skills, a proactive problem-solving mindset, and the ability to work in a fast-paced, hybrid office setting.

Skills

Technical support
Customer service
Troubleshooting
SaaS
Cloud computing
Communication
Problem-solving
Ticketing systems
CRM
Zendesk
Salesforce
Jira
LMS administration
Technical documentation
Multitasking
Empathy

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Family leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Cloud
Enterprise Software
LMS
Zendesk
Salesforce
Jira
CRM
Artificial Intelligence
Troubleshooting
Customer Experience
Ticketing
Software
Hybrid Work
Technical Analysis
Platform Support
Root Cause Analysis
Documentation
Client Communication

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