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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…operational in the field. This internship was a truly unique experience, as from the first day you have a real impact on the customers you serve. Your success is directly tied to the…
Added 1 min ago
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Assistant Meat Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
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Coordinator, Human Resources
Nippon Express Canada
Calgary, AB
…the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to…
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Assistant Production Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON · Etobicoke, ON
…the department. The Assistant Production Manager maximizes customer satisfaction and minimizes costs by managing the right level of trained and scheduled staff to meet capacity demands…
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Flagship Assistant Manager - Carrefour Laval
Laura Canada
Laval, QC
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…
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Senior Business Process Analyst
iGaming Ontario
Toronto, ON
…operators and over 80 gaming websites. Guided by its vision to Lead the World’s Best Gaming Market, iGaming Ontario is committed to building a safe, sustainable, and healthy market that…
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Talent Acquisition Specialist / Recruiter
Salit Steel
Grimsby, ON · Toronto, ON
At Salit Steel, we believe that people are our most valuable asset and the foundation of our long-standing success. Family-owned and operated since 1905 and now in our fifth generation, we…
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Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
2-3 years’ experience servicing and resolving customer concerns
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Undergraduate Academic Advisor (Nursing)
University of Alberta
Edmonton, AB
- Full-time
…consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are…
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Senior Procurement Specialist
J.D. Irving, Limited
Saint John, NB
- Full-time
Strong customer service orientation with experience supporting operational teams in a fast-paced environment.
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Leasing Representative
Greyspring
Montreal, QC
- Full-time
Minimum 1 year of experience in residential leasing, sales, or a customer-facing role involving sales, with demonstrated success in achieving sales results.
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Industry Marketing Specialist
ZenaTech Inc.
Toronto, ON
- Full-time
Source customer success stories and case studies.
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Senior Consultant, Strategy (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…
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Sales Representative
Texcan
AB · Edmonton, AB
- Full-time
Previous sales, customer service, or industry experience is an asset but not required.
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Sales Manager - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
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Registered Nurse - Full Time- Diabetes Education Centre (DEC)
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in…
Added 16 mins ago
SH
Nurse Practitioner (NP) - Cardiology - FT
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in…
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Senior Customer Success Manager
Malleum
Remote, Canada
- Full-time
- Remote
The Malleum MSP needs a Customer Success leader who can help customers realize the full value of our services while also helping the company build a disciplined post-sale operating model.…
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Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
…and implementing solutions that align with business strategy, customer experience goals, and TD’s risk…
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Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
Added 31 mins ago
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Volunteer & Communications Manager
Fort Saskatchewan Nourishment Centre
Fort Saskatchewan, AB
- Full-time
Experience using volunteer management, scheduling, Customer Relationship Management (CRM) or database software
Added 31 mins ago
BC
Client Relations & Business Development Specialist
Blake, Cassels & Graydon LLP
Vancouver, BC
- Full-time
…practice, industry group and client team meetings; taking the lead in initiating, framing and facilitating the delivery of business planning for assigned practice…
Added 31 mins ago
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Director of Sales, 79069
Prodomax Automation Ltd.
Barrie, ON
- Full-time
▪ Lead the development of a three-to-five-year sales growth strategy, identifying priority markets, customer segments, strategic partnerships, and investment opportunities to achieve…
Added 32 mins ago
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Director of Ecommerce Growth
Hadley Designs
Remote, Canada
- $100,000 to $200,000 CAD / year
- Remote
…other channels. We've built a strong foundation, an established customer base, and a talented team of specialists. Now, our next chapter is about building a repeatable, profitable growth…
Added 32 mins ago
HD
Head of Ecommerce Growth
Hadley Designs
Remote, Canada
- $100,000 to $200,000 CAD / year
- Remote
…other channels. We've built a strong foundation, an established customer base, and a talented team of specialists. Now, our next chapter is about building a repeatable, profitable growth…

Docebo

Technical Support Analyst, Tier 1

Remote, Canada

Remote

$40,900 to $54,500 CAD / year · Full-time

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Job details

Pay: $40,900 to $54,500 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning. You won’t just be answering tickets - you will untangle intricate technical puzzles, uncover root causes, and transform everyday customer roadblocks into seamless, delightful learning experiences. In this high-impact role, your problem-solving grit and customer empathy directly shape how thousands of world-class teams learn, innovate, and succeed every single day.

🛠️ The Day-to-Day

Connect Across Channels: Deliver swift, empathetic, and top-tier technical guidance to customers through live chat, video, ticketing queues, and inbound/outbound calls in an active, tech-driven environment.
Investigate Root Causes: Ask incisive diagnostic questions, analyze platform behaviors, and gather key information to solve underlying software challenges.
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical staff when needed.
Navigate Live Resources: Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients.
Close the Loop: Follow up proactively with customers to ensure their technical issues are completely resolved and their learning platforms perform flawlessly.
Master the Rhythm: Thrive in an interactive contact center rhythm, taking pride in scheduled coverage, punctuality, and dependable customer availability.

⚡ Your Superpowers

Technical Fluency: A solid background in technical customer support, ideally gained in a fast-paced SaaS, cloud, or enterprise software organization.
Articulate Communication: Exceptional verbal and written communication skills with a natural talent for translating sophisticated technical concepts into clear, user-friendly solutions.
Diagnostic Detective: A proactive, problem-solving mindset with the ability to read, comprehend, and quickly apply complex technical documentation.
Poise Under Pressure: The resilience, confidence, and professionalism to multitask efficiently and maintain calm during peak support volumes.
Customer-Obsessed Drive: Genuine empathy for users and an authentic passion for turning technical friction into lasting customer trust and satisfaction.
Dependable Team Spirit: Strong accountability and dedication to structured scheduling, break adherence, and collective team success.

🌟 Bonus Points

LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Advanced Ticketing Agility: Hands-on experience working with modern customer support platforms and CRM tools (such as Zendesk, Salesforce Service Cloud, or Jira).

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

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More about this job

Responsibilities

Provide technical guidance and support to customers through various channels including chat, video, and ticketing. Investigate root causes of software issues and collaborate with senior staff to resolve complex technical challenges.

Requirements

Requires a background in technical customer support within a SaaS or enterprise software environment. Candidates must possess strong communication skills, a proactive problem-solving mindset, and the ability to work in a fast-paced, hybrid office setting.

Skills

Technical support
Customer service
Troubleshooting
SaaS
Cloud computing
Communication
Problem-solving
Ticketing systems
CRM
Zendesk
Salesforce
Jira
LMS administration
Technical documentation
Multitasking
Empathy

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Family leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Cloud
Enterprise Software
LMS
Zendesk
Salesforce
Jira
CRM
Artificial Intelligence
Troubleshooting
Customer Experience
Ticketing
Software
Hybrid Work
Technical Analysis
Platform Support
Root Cause Analysis
Documentation
Client Communication

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