Find work in Canada.

611,879 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
F
Senior Full Stack Engineer
Foresight
Montreal, QC
- $180,000 to $230,000 CAD / year
- Full-time
…involves an owner, a general contractor, dozens of trades, long-lead equipment suppliers, lenders and commissioning teams. Each works from its own schedule and its own spreadsheets. When a…
Added 5 mins ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 5 mins ago
A
Digital - Merchandiser, Digital Merchandising
Aritzia
Vancouver, BC
- Full-time
The mission of the Digital Merchandising Department is to present product and content to accelerate digital performance and deliver an Everyday Luxury customer experience.
Added 5 mins ago
HD
Director of Ecommerce Growth
Hadley Designs
Remote, Canada
- $100,000 to $200,000 CAD / year
- Remote
…books, handwriting guides to emotional learning kits, every product is crafted with care and rooted in…
Added 5 mins ago
HD
Head of Ecommerce Growth
Hadley Designs
Remote, Canada
- $100,000 to $200,000 CAD / year
- Remote
…books, handwriting guides to emotional learning kits, every product is crafted with care and rooted in…
Added 5 mins ago
GM
Staff Systems Engineering - CoSim Architecture and Virtual Integration
General Motors
Markham, ON
- Full-time
The Staff System Architect – CoSim Architecture & Virtual Integration will define and lead the end-to-end architecture for General Motors’ scalable, domain-agnostic co-simulation and…
Added 5 mins ago
F
Advanced Process Support (APS) Engineer, PCV
FLSmidth
Calgary, AB · Vancouver, BC · Orillia, ON · Timmins, ON · Montreal, QC
- Full-time
…Validate results against field data and feed learnings back to product line and applications…
Added 5 mins ago
E
Production Lead-Mixing (Afternoon)
Ecolab
Mississauga, ON · CAN-Mississauga Plant
- Full-time
…institutional and industrial markets is seeking a Production Lead, Mixing (Afternoon Shift) to join our Mississauga Supply Chain team. In this position you will support the Production Team…
Added 5 mins ago
M
Lead Piercer (Part-Time)
Mejuri
Vancouver, BC
- Part-time
As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come…
Added 5 mins ago
Project Associate (Permanent)
Babcock
Victoria, BC · Halifax, NS · Ottawa, ON
Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
Added 5 mins ago
M
Lead Piercer (Part-Time)
Mejuri
Vancouver, BC
- Part-time
As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come…
Added 5 mins ago
FO
Director, Risk and Compliance
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Added 20 mins ago
通
Account Development Manager, Walmart
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
…mutually beneficial. You’ll develop a keen understanding of your product categories and channels and work cross-functionally with top General Mills leaders to net the results necessary for…
Added 20 mins ago
CM
National Manager – National Dental Innovations (NDI)
Clarion Medical Technologies
Calgary, AB · Toronto, ON
- Full-time
…accounts, and execution of strategic sales initiatives. You will lead a national team of consultants, providing coaching, direction, and support while ensuring alignment with company…
Added 20 mins ago
M
Sr Sales Analyst - Walmart
Mattel
Mississauga, ON
- Full-time
Lead Walmart Forecasting Efforts: Develop and maintain item-level forecasts for the Walmart business that align with POS trends, customer demand, sales strategies, modular changes,…
Added 20 mins ago
M(
[C] Product Designer, Digital Labs (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
We are looking for a hands-on contract Product Designer to help shape the digital experiences millions of fans use to follow, attend, shop for and connect with our teams. You will own…
Added 20 mins ago
D
Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
Navigate Live Resources: Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients.
Added 20 mins ago
C
VP of Services, Customer Success & Support
Cohere
Remote, Canada
- $570,000 to $675,000 CAD / year
- Full-time
- Remote
Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and…
Added 20 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
You played an important role leading a company through a high-growth period (either as an IC Lead or Engineering Leader). You had to make high-quality decisions under pressure. That often…
Added 20 mins ago
JI
Customer Service Associate
J.D. Irving, Limited
Gander, NL
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 21 mins ago
FB
Food Safety and Quality Assurance Program Specialist
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
The FSQA (Food Safety and Quality Assurance) Program Specialist will be reporting the QA Program Lead and is responsible for leading the development, implementation, and maintenance of the…
Added 21 mins ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…operational, control, and technology needs into AI-enabled product opportunities. The role models context, workflows, system behaviours, human in the loop interactions, and evidence…
Added 21 mins ago
T
District Vice President, Durham, Canadian Personal Banking
TD
Ottawa, ON
- Full-time
…develop the business within Durham district. The role will lead, coach and develop approximately 200 employees toward meeting or exceeding business and personal development objectives. The…
Added 35 mins ago
IF
Director-Domestic Operations & Dealer Relations
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
Support client initiatives, business changes, product launches, and operational transitions.
Added 35 mins ago
SC
Department Manager, Softgoods
Sport Chek
Corner Brook, NL
- Full-time
Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.

Docebo

Technical Support Analyst, Tier 1

Remote, Canada

Remote

$40,900 to $54,500 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $40,900 to $54,500 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning. You won’t just be answering tickets - you will untangle intricate technical puzzles, uncover root causes, and transform everyday customer roadblocks into seamless, delightful learning experiences. In this high-impact role, your problem-solving grit and customer empathy directly shape how thousands of world-class teams learn, innovate, and succeed every single day.

🛠️ The Day-to-Day

Connect Across Channels: Deliver swift, empathetic, and top-tier technical guidance to customers through live chat, video, ticketing queues, and inbound/outbound calls in an active, tech-driven environment.
Investigate Root Causes: Ask incisive diagnostic questions, analyze platform behaviors, and gather key information to solve underlying software challenges.
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical staff when needed.
Navigate Live Resources: Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients.
Close the Loop: Follow up proactively with customers to ensure their technical issues are completely resolved and their learning platforms perform flawlessly.
Master the Rhythm: Thrive in an interactive contact center rhythm, taking pride in scheduled coverage, punctuality, and dependable customer availability.

⚡ Your Superpowers

Technical Fluency: A solid background in technical customer support, ideally gained in a fast-paced SaaS, cloud, or enterprise software organization.
Articulate Communication: Exceptional verbal and written communication skills with a natural talent for translating sophisticated technical concepts into clear, user-friendly solutions.
Diagnostic Detective: A proactive, problem-solving mindset with the ability to read, comprehend, and quickly apply complex technical documentation.
Poise Under Pressure: The resilience, confidence, and professionalism to multitask efficiently and maintain calm during peak support volumes.
Customer-Obsessed Drive: Genuine empathy for users and an authentic passion for turning technical friction into lasting customer trust and satisfaction.
Dependable Team Spirit: Strong accountability and dedication to structured scheduling, break adherence, and collective team success.

🌟 Bonus Points

LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Advanced Ticketing Agility: Hands-on experience working with modern customer support platforms and CRM tools (such as Zendesk, Salesforce Service Cloud, or Jira).

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Apply About employer

More about this job

Responsibilities

Provide technical guidance and support to customers through various channels including chat, video, and ticketing. Investigate root causes of software issues and collaborate with senior staff to resolve complex technical challenges.

Requirements

Requires a background in technical customer support within a SaaS or enterprise software environment. Candidates must possess strong communication skills, a proactive problem-solving mindset, and the ability to work in a fast-paced, hybrid office setting.

Skills

Technical support
Customer service
Troubleshooting
SaaS
Cloud computing
Communication
Problem-solving
Ticketing systems
CRM
Zendesk
Salesforce
Jira
LMS administration
Technical documentation
Multitasking
Empathy

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Family leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Cloud
Enterprise Software
LMS
Zendesk
Salesforce
Jira
CRM
Artificial Intelligence
Troubleshooting
Customer Experience
Ticketing
Software
Hybrid Work
Technical Analysis
Platform Support
Root Cause Analysis
Documentation
Client Communication

Report this job