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Added 2 mins ago
LC
Assembler
Linamar Corporation
Guelph, ON
- Full-time
…preferences. Interpret assembly and schematic drawings to troubleshoot technical problems with subassemblies and finished…
Added 17 mins ago
F
Senior Full Stack Engineer
Foresight
Montreal, QC
- $180,000 to $230,000 CAD / year
- Full-time
Help shape the product and technical roadmap.
Added 17 mins ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 17 mins ago
GM
Staff Systems Engineering - CoSim Architecture and Virtual Integration
General Motors
Markham, ON
- Full-time
The Staff System Architect – CoSim Architecture & Virtual Integration will define and lead the end-to-end architecture for General Motors’ scalable, domain-agnostic co-simulation and…
Added 17 mins ago
F
Advanced Process Support (APS) Engineer, PCV
FLSmidth
Calgary, AB · Vancouver, BC · Orillia, ON · Timmins, ON · Montreal, QC
- Full-time
Process support and optimization. Serve as the technical process resource for Sales and Site Support on grinding, classification, gravity concentration, and slurry transport circuits.…
Added 17 mins ago
Project Associate (Permanent)
Babcock
Victoria, BC · Halifax, NS · Ottawa, ON
Support the formatting and editing of documents under the guidance of the technical Writer and Document Control Lead.
Added 17 mins ago
FO
Director, Risk and Compliance
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Added 32 mins ago
M
Sr Sales Analyst - Walmart
Mattel
Mississauga, ON
- Full-time
Lead Walmart Forecasting Efforts: Develop and maintain item-level forecasts for the Walmart business that align with POS trends, customer demand, sales strategies, modular changes,…
Added 32 mins ago
M(
[C] Product Designer, Digital Labs (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
We are looking for a hands-on contract Product Designer to help shape the digital experiences millions of fans use to follow, attend, shop for and connect with our teams. You will own…
Added 32 mins ago
D
Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning.…
Added 32 mins ago
C
VP of Services, Customer Success & Support
Cohere
Remote, Canada
- $570,000 to $675,000 CAD / year
- Full-time
- Remote
Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and…
Added 32 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
You played an important role leading a company through a high-growth period (either as an IC Lead or Engineering Leader). You had to make high-quality decisions under pressure. That often…
Added 47 mins ago
G
Manager, Forensic Accounting & Litigation Support
GlassRatner
Toronto, ON
- Full-time
Lead and execute financial analyses across litigation support, forensic accounting, and valuation engagements with limited supervision. Periodic exposure to restructuring and insolvency…
Added 47 mins ago
C
Consultant, Product Delivery
CIBC
Toronto, ON
- Full-time
Reporting to the Chapter Lead, you’ll support the Product Owner in developing and maintaining the vision for the product iterations, being a voice of the client when establishing…
Added 47 mins ago
Wind Energy Assessment Lead, Renewable Energy
WSP
Calgary, AB
Act as technical lead on due diligence and independent engineering mandates.
Added 47 mins ago
KI
Environmental Health & Safety Specialist (Hybrid)
Kardium Inc.
Burnaby, BC
- $92,000 to $125,000 CAD / year
…developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on…
Added 47 mins ago
BI
Engineer I
Baxter International Inc.
Alliston, ON
- Full-time
…will collaborate with operations, quality, maintenance, and technical teams to identify opportunities, solve complex challenges, and implement sustainable solutions. Success in this role…
Added 1 hour ago
SF
Business Development Manager (ON)
Standard Fire Safety
ON · Ontario, Canada
- Full-time
The primary responsibility of a Business Development Manager is to be the technical/electronic lead in fire alarm projects for Control Panels and devices, for their territory. He or she…
Added 1 hour ago
FG
Lead Software Architect
FDM Group
Montreal, QC
- Contract
FDM is seeking a Dev Lead/Architect located in Montreal to support a project in the Capital Markets sector. Involvement in this project is anticipated to last initially 12 months but may be…
Added 1 hour ago
SR
Regional Technical Sales Manager
STRIVE Recruitment Inc.
Delson, QC
- $110,000 to $115,000 CAD / year
- Full-time
Provides strong product knowledge in every meeting with prospective clients, taking pride in the products sold. Can speak about every product feature to differentiate the company's diverse…
Added 1 hour ago
TG
General Manager, Aviation
Thomson Gordon Group
Burlington, ON
- Full-time
…activities to support company business objectives throughout the product development, qualification and production life-cycle. Highly motivated in pursuing new product concepts and…
Added 1 hour ago
JE
Launch Manager
Johnson Electric
Ancaster, ON · Canada - PM Ancaster (General)
- Full-time
As our next Launch Manager, you’ll lead the planning, development, and execution of new product launches from concept through production start-up. Your expertise in automotive project…
Added 1 hour ago
N
Account Executive, Private Client Solutions
Navacord
Kelowna, BC
- $70,000 to $80,000 CAD / year
- Full-time
…in-depth knowledge of insurance sales, services, and diverse product lines to deliver exceptional client experiences. With a natural curiosity, problem-solving skills, and a passion for…
Added 1 hour ago
Manager, Business Banking, Client Campaigns - Toronto, ON
Scotiabank
Toronto, ON
…choose the right solution for their needs. The incumbent will lead multiple initiatives to drive growth, optimize capabilities, and monitor performance to ensure we meet or exceed goals and…
Added 1 hour ago
Manager, Software Development - Scheduling Team
AlayaCare
Montreal, QC
Lead by example in engineering standards, technical decisions, operational best practices, and quality ownership. Collaborate with product, design, and other engineering leaders to deliver…

Docebo

Technical Support Analyst, Tier 1

Remote, Canada

Remote

$40,900 to $54,500 CAD / year · Full-time

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Job details

Pay: $40,900 to $54,500 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 6, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

🚀 The Adventure Ahead

As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning. You won’t just be answering tickets - you will untangle intricate technical puzzles, uncover root causes, and transform everyday customer roadblocks into seamless, delightful learning experiences. In this high-impact role, your problem-solving grit and customer empathy directly shape how thousands of world-class teams learn, innovate, and succeed every single day.

🛠️ The Day-to-Day

Connect Across Channels: Deliver swift, empathetic, and top-tier technical guidance to customers through live chat, video, ticketing queues, and inbound/outbound calls in an active, tech-driven environment.
Investigate Root Causes: Ask incisive diagnostic questions, analyze platform behaviors, and gather key information to solve underlying software challenges.
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical staff when needed.
Navigate Live Resources: Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients.
Close the Loop: Follow up proactively with customers to ensure their technical issues are completely resolved and their learning platforms perform flawlessly.
Master the Rhythm: Thrive in an interactive contact center rhythm, taking pride in scheduled coverage, punctuality, and dependable customer availability.

⚡ Your Superpowers

Technical Fluency: A solid background in technical customer support, ideally gained in a fast-paced SaaS, cloud, or enterprise software organization.
Articulate Communication: Exceptional verbal and written communication skills with a natural talent for translating sophisticated technical concepts into clear, user-friendly solutions.
Diagnostic Detective: A proactive, problem-solving mindset with the ability to read, comprehend, and quickly apply complex technical documentation.
Poise Under Pressure: The resilience, confidence, and professionalism to multitask efficiently and maintain calm during peak support volumes.
Customer-Obsessed Drive: Genuine empathy for users and an authentic passion for turning technical friction into lasting customer trust and satisfaction.
Dependable Team Spirit: Strong accountability and dedication to structured scheduling, break adherence, and collective team success.

🌟 Bonus Points

LMS Familiarity: Prior experience administering, configuring, or troubleshooting Learning Management Systems (LMS) or enterprise HR tech stacks.
Advanced Ticketing Agility: Hands-on experience working with modern customer support platforms and CRM tools (such as Zendesk, Salesforce Service Cloud, or Jira).

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

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More about this job

Responsibilities

Provide technical guidance and support to customers through various channels including chat, video, and ticketing. Investigate root causes of software issues and collaborate with senior staff to resolve complex technical challenges.

Requirements

Requires a background in technical customer support within a SaaS or enterprise software environment. Candidates must possess strong communication skills, a proactive problem-solving mindset, and the ability to work in a fast-paced, hybrid office setting.

Skills

Technical support
Customer service
Troubleshooting
SaaS
Cloud computing
Communication
Problem-solving
Ticketing systems
CRM
Zendesk
Salesforce
Jira
LMS administration
Technical documentation
Multitasking
Empathy

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Family leave
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Cloud
Enterprise Software
LMS
Zendesk
Salesforce
Jira
CRM
Artificial Intelligence
Troubleshooting
Customer Experience
Ticketing
Software
Hybrid Work
Technical Analysis
Platform Support
Root Cause Analysis
Documentation
Client Communication

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