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AWS Solutions/Services Architect
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ServiceNow Architect - Canada
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Architect innovative solutions leveraging the ServiceNow platform.

Docker

Sales Operations Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in Sales Operations, Revenue Operations, or a related GTM operations function
Posting language: English
Posted: Oct 21, 2026

Original job description

About Docker

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

_______________________________________________________________________

About the role

We are seeking an experienced Sales Operations Manager to join our Sales Operations team. You will be the Sales Ops lead for our Solutions Engineering (SE) and Solutions Architect (SA) organization, as your primary stakeholders. You will own how SE & SA work shows up in our sales process, systems, data, and planning. That includes engagement on opportunities, capacity and coverage, POC/POV tracking, quotas and technical-stage reporting. You will also support the broader sales org by keeping pipeline, forecast, and territory processes consistent. You will work closely with Business Systems and Reporting Analytics teams.

An ideal candidate is a start-up builder who has experience in working with Solutions Engineer and/or Solutions Architect teams, and has worked closely with tools like Opine and Gong. This role reports to the Sr. Director, Sales Operations.

In this role, you will

Support the leadership team covering the Solutions Engineering and Solutions Architect teams to ensure they have the necessary tools, processes and data to achieve business objectives
Act as the Sales Operations partner to leadership, turning priorities into operating plans, process changes, and systems requirements
Be the primary stakeholder for key GTM systems such as Opine and gain a deep knowledge of these systems to assist with implementation of automation, process improvements and new initiatives
Own SE & SA related reporting and KPIs, such as coverage and ratios, engagement on pipeline, technical win rate, POC/POV conversion and cycle time, and influenced pipeline and bookings
Design and run sales processes that involve SEs & SAs, including opportunity intake, team assignment and capacity-based routing, POC/POV tracking, and handoff to TAM
Maintain data quality in Salesforce, including technical-stage fields, SE Owner, Opportunity Team assignment, and technical win/loss reasons
Partner with Business Systems to scope, prioritize, and test Salesforce and GTM tool changes that affect SEs (Salesforce, Gong, Opine), and drive adoption
Support SE & SA capacity, headcount, and coverage modeling, and align coverage to territory (ETM) design and the fiscal year planning cycle
Support quota, territory, and compensation-related processes as they apply to SE & SA roles
Collaborate with SE leadership and Enablement on onboarding, ramp tracking, and playbook rollout
Partner with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional programs that touch the SE & SA workflow
Lead projects from conception to release, including project plans, business requirement documents, and change management
Identify process improvements and automation opportunities, including AI-driven workflows, that reduce manual work for SEs, SAs and sellers
Provide inputs (technical risk, POC status, SE engagement) to pipeline inspection and forecast calls, and support forecast hygiene across the sales org

Requirements

4+ years of experience in Sales Operations, Revenue Operations, or a related GTM operations function
Experience working for a high growth software/SaaS company
Experience as the Sales Ops partner to a Sales Engineering, Solutions Architect, or pre-sales organization
Strong Salesforce knowledge (reports, dashboards, opportunity management, writing requirements for admins and developers); Gong, Opine, and similar preferred
Track record building KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams
Experience defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team handoffs
Knowledgeable in managing projects, including writing project plans, business requirement documents, and business summaries
Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority
Exceptional communication and interpersonal skills; comfortable with technical audiences
Able to work autonomously, with a constant focus on building for the future

What to expect in the first 30 days

You will be welcomed with onboarding experiences that includes equipment setup, a swag package, and a collaborative training program
Meet SE and SA leadership and partners across Sales Ops, Business Systems, Analytics, and CS
Learn the engagement workflow, the Salesforce data model, and the daily tools
Review existing metrics, reports, and open requests to find gaps and quick wins

What to expect in the first 60 days

Begin taking on projects and working with cross-functional teams to scope and build
Become the key stakeholder for SE-related tools and start scoping refinements
Build documentation for new and existing SE processes
Start implementing improvements to data integrity and accuracy

What to expect in the first 90 days

Establish KPI definitions and a recurring reporting cadence with leadership
Have full ownership of key SE and SA related projects and processes (intake, routing, POC/POV, handoffs)
Build scalable and repeatable processes for the Sales & GTM org

Docker does not offer visa sponsorship for this role.

______________________________________________________________________

Compensation & Equity

United States: $108.5K – $155K + equity

Canada: CA$150.5K - CA$215K + equity

______________________________________________________________________

Posting Information

Open vacancy: This posting is for an existing open role.
AI in hiring: Docker may use AI-assisted tools during our recruiting process.
Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.

______________________________________________________________________

Perks & Benefits

Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
Home office support – Set up your workspace for comfort and success.
Technology stipend – Equivalent to US$100 net per month to help support your work.
Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
Parental leave – 16 weeks of paid parental leave after six months of employment.
Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
Docker swag – Because representing the whale never gets old.

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.

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More about this job

Responsibilities

The Sales Operations Manager will lead operations for the Solutions Engineering and Solutions Architect teams, managing sales processes, systems, and data. They will partner with leadership to define KPIs, optimize GTM systems, and ensure accurate forecasting and capacity planning.

Requirements

Candidates must have 4+ years of experience in Sales Operations or Revenue Operations within a high-growth SaaS environment. Strong proficiency in Salesforce and experience with GTM tools like Gong and Opine are required.

Skills

Sales Operations
Revenue Operations
Salesforce
Gong
Opine
Capacity planning
Forecasting
Data analysis
Process improvement
Project management
Stakeholder management
KPI framework design
Solutions Engineering
Solutions Architecture
Go-to-market strategy

Benefits

Remote-first work environment
Generous PTO
Quarterly Whaleness Days
Home office support
Technology stipend
Learning and development stipend
Paid parental leave
Equity
Medical insurance
Retirement plan

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
Revenue Operations
SaaS
Salesforce
Gong
Opine
Solutions Engineering
Solutions Architect
KPIs
Forecasting
Capacity Planning
Go-to-market
Data Integrity
Project Management
Business Systems
Automation
Technical Win Rate
Pipeline Management
Remote-first
Cross-functional collaboration

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