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Added 6 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 6 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 21 mins ago
IG
Head of Operations
I'm green bio-based
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 21 mins ago
FH
Basin Glacial Waters Assistant Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Reporting to the Wellness Operations Manager, responsibilities and essential job function include but are not limited to the following:
Added 21 mins ago
L
Supply Chain Project Manager | Contract until October 2027
lululemon
Vancouver, BC
- Full-time
The Supply Chain Project Manager is responsible for overseeing specific projects within the Global Supply Chain program portfolio. This can include work within complex cross-functional…
Added 21 mins ago
S
Prepared Foods - Manager Home Meal Replacement
Sobeys
Saskatoon, SK
- Full-time
The Home Meal Replacement and A La Carte Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the…
Added 21 mins ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
The Manager, Health & Safety, Brampton owns the day to day execution of health and safety across the Brampton campus. This role is the safety authority at the campus, delivering the…
Added 21 mins ago
W
(CAN) Asset Protection Associate
Walmart
St. John's, NL
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 36 mins ago
S
Operations Consultant - Full Time
Sephora
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 51 mins ago
A
Third Key Holder Visual
Ardene
Red Deer, AB
- Part-time
…collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the Third Key Holder, Visual is responsible for all store…
Added 51 mins ago
BL
Barista - Dark Horse - Woodbridge
Big League Food Company
Vaughan, ON
- $18 CAD / hour
- Part-time
The Barista of Dark Horse’s cafe will work closely with the Store Manager to maintain an incredible employee and customer experience. Candidates should possess a business sense, natural…
Added 51 mins ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
Canada
- Full-time
Career progression into Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, or Process Improvement roles.
Added 51 mins ago
S
Produce - Clerk Produce
Sobeys
Saskatoon, SK
- Full-time
Any other duties as assigned by the Store Manager
Added 51 mins ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Regina, SK
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 51 mins ago
L
Assistant Manager
LensCrafters
Toronto, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
M
Marketing Coordinator
Marcon
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
…across our development portfolio. Working with the Marketing Manager and cross-functional partners, you will help coordinate campaigns, creative assets, communications, sales and leasing…
Added 1 hour ago
FC
SOC Manager
FUSION CYBER GROUP
Montreal, QC
- Full-time
Role Description The SOC Manager will lead Fusion Cyber Group’s Security Operations Center, overseeing day-to-day monitoring, detection, and response activities for client environments.…
Added 1 hour ago
TH
Operations Manager : Inventory Control and Problem Resolution *AVRO/FDC*
The Home Depot
Canada
- Full-time
The Operations Department Manager is responsible for providing effective front-line leadership and direction for all day-to-operations within their department(s) of responsibility.
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 1 hour ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 1 hour ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
Produce Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
Any other duties as assigned by the Store Manager
Added 2 hours ago
FH
Child Life Specialist (BA) - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $40.19 to $50.2 CAD / hour
- Full-time
Under the direction of the Manager, Clinical Operations, plans, initiates and monitors daily activities designed to further the social, emotional, intellectual and physical development of…

Doctors of BC

Practice Improvement Coach, Interior-Kelowna

Kelowna, BC, Canada

Starting Salary Range: $70,856 - $88,570 · Full-time

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Job details

Pay: Starting Salary Range: $70,856 - $88,570
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Practice Improvement Coach, Interior- Kelowna

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Practice Support Service Delivery the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The Practice Improvement Coach relies on key skills in QI methodology, coaching and facilitation expertise, and change management principles to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements.

The Practice Improvement Coach is part of a larger support team (including Health Technology Coaches, Panel Management Coaches, peer mentors and program staff) that provides high quality practice support services. Additionally, the Practice Improvement Coach works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with FPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks.

WHAT SUCCESS LOOKS LIKE

Relationship Building (A):

Build common understanding of issues and priorities between client groups.
Ability to set shared objectives necessary for obtaining feedback and assistance.
Frame issues to present opportunities and difficulties.
Maintains effective communication by sharing ideas, best practices, trends and exploring opportunities with client groups.
Attends and maintains relationships with relevant formal and informal professional groups and organizations.
Seeks referrals from others with relevant expertise and influence.

Change Advocate (A):

Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment
Partners with leaders to identify opportunities for significant process enhancements and recommends changes that impact the strategic direction.
Seek out opportunities for alignment with other efforts.
Ability to set expectations for monitoring and feedback systems and reviews performance trends.
Ability to evaluate progress and involve peer and team members in analyzing strengths and weaknesses in performance.
Looks to improves efficiency by spearheading pilots and planned functional change initiatives.

Leading Self (I):

Adapts approach without feeling own agenda or outcomes have been compromised.
Challenges inefficient/ ineffective work processes and offers constructive alternatives.
Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Strategic Thinking (I):

Occasionally works outside established practices and procedures as required to ensure effectiveness/efficiency.
Applies prior knowledge, models, tools, and techniques to analyze and deeply understand issues and recognize connections, patterns, and trends.
Determines the direction and develops short-term strategies for programs that are consistent with key organizational priorities and values.
Understands the position of Doctors of BC in the larger world context, conveying a thorough understanding of the organization’s strengths, weaknesses, opportunities and threats.

Executive Presence (A):

Demonstrates responsiveness and respectfulness while partnering with client group.
Ability to see the big picture in all situations and bring others on board with one’s own ideas and actions.
Responds constructively in high pressure situations, using confident body language to captivate the attention, interest and respect of others.
Understands diverse internal and external interest groups and power bases within the working environment to lead and negotiate most effectively.
Thinks before speaking and states own perspective confidently but diplomatically despite potential challenge from influential third parties.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING:

A Bachelor's degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience or an equivalent combination of education and experience.
A solid understanding of the BC health system and the operational context of primary care. Experience working directly in a family practice or in a supporting role an asset.
Demonstrated understanding and application of quality improvement methodologies, ideally in health care settings, including the ability to understand the linkages between workflow and structured data capture and meaningful reports, extract and utilize measures, and evaluate success and motivate providers and teams
Successfully applied coaching approaches to encourage individuals and teams to improve; using questions and providing constructive feedback
Familiar with one or more EMR and in particular the clinical/operational role of specific functionalities such as creation of registries, scheduling and visit flow, and registry-based recalls.
Understand the BC health care system and how this shapes the primary care operational model including the financial incentives and patient conditions and journeys that define processes, team roles and structures.
Experience and training in change management principles to guide awareness of the people side of change to achieve project success; assists others to recognize individual change readiness and use coaching techniques to build commitment.
Skilled at facilitating small group sessions; skilled at preparing for effective meetings and using methods and questioning skills to maximize group participation.
Demonstrated ability to work effectively in and across teams; develop trusting working relationships with others, brings out the best in others and is not afraid to ask for help
A passion for improving primary care and supporting physicians to enhance their professional practice. Brings a service orientation, anticipating, recognizing, and exceeding customer expectations within a defined scope.
Skilled at navigating a variety of personalities and social circumstances – knows when to adjust communication styles to meet the emotional state or cultural climate with an understanding of the dynamics within a practice team.
Travel within the region and to its facilities and communities will be required, must have access to reliable transportation.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.

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More about this job

Responsibilities

The Practice Improvement Coach supports primary care improvements in family practice settings by developing quality improvement capacity and facilitating change management. They work closely with health partners to align practice support services with the Patient Medical Home and Primary Care Network models.

Requirements

Candidates must possess a Bachelor's degree in a relevant field and 3-5 years of experience, along with a solid understanding of the BC health system. Proficiency in quality improvement methodologies, coaching, and EMR functionality is essential for success in this role.

Skills

Quality improvement methodology
Coaching
Facilitation
Change management
Relationship building
Primary care
Health system knowledge
Workflow analysis
Data capture
EMR
Strategic thinking
Communication
Team collaboration
Project management
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Practice Improvement
Primary Care
Quality Improvement
Change Management
Coaching
Facilitation
Patient Medical Home
Primary Care Networks
EMR
Health Services
Health Information Management
Workflow Optimization
Data Capture
Strategic Planning
Stakeholder Management
Clinical Operations
BC Health System
Divisions of Family Practice
Health Authorities
Performance Monitoring

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