Human Resources Generalist

About Us:

Dodds Garage Doors, founded in 1958, is the leading provider of garage doors and openers across Southern Ontario. Serving more than 600,000 customers with exceptional service, Dodds has been awarded the Consumers Choice Award for over 22 years. Family-owned and employee-focused, Dodds prioritizes customer satisfaction, offering 24/7 repairs and preventative maintenance. With over 65 years in business, we are the region's most highly reviewed garage door company.

The Role:

Dodds Garage Doors is seeking an HR Generalist to lead HR operations and full-cycle recruitment across our locations in Southern Ontario. As the sole HR generalist for the organization, you will own recruitment and talent acquisition, employee relations, onboarding and offboarding, benefits administration, compliance and policy, health & safety, and performance management. The role reports to the President and partners closely with Service Managers at each location. This is a hands-on, high-ownership role for someone who wants to maintain and elevate an existing HR system.

Who Is the Ideal Candidate?

The ideal candidate has a strong foundation in full-cycle recruitment and is comfortable working independently with minimal oversight in a fast-paced, service and trades environment. They bring sound judgement on compliance-sensitive matters, a practical understanding of Ontario employment law, and the ability to build trust with employees and managers across multiple locations. They are self-motivated, organized, and equally comfortable managing multiple priorities at once.

What You Will Do:

• Lead full-cycle recruitment across all Dodds locations
• Track recruitment metrics and maintain the Performance Index; conduct salary market research to keep postings and offers competitive.
• Manage onboarding and off-boarding start-to-finish
• Lead investigations and fact-finding on employee relations issues, conflict resolution, and workplace complaints.
• Serve as the primary point of contact for employee relations, HR policy questions, and benefits inquiries across all branches.
• Manage the HR platform (Collage), keeping employee files, records, and reporting current across all locations; coordinate with Payroll and IT on employee changes, new hires, and terminations.
• Administer group benefits: renewals, enrolments, changes, dependent coverage, beneficiary forms, and broker relationships.
• Lead the quarterly performance review process, aligned with bonus metrics, and support managers with performance improvement plans.
• Oversee health & safety programs, JHSC meetings, and the Excellence program; track employee safety certifications and equipment compliance.
• Maintain and update the Employee Handbook, workplace policies, and required postings; manage annual policy sign-off.
• Act as a change agent for HR programs and initiatives, contributing to continuous improvement of HR practices and strategy across the organization.
• Produce HR reporting on other key metrics for leadership.
• Assist in biweekly payroll process

Expectations for Success:

• Recruitment Velocity: Fill open roles efficiently without compromising candidate quality.
• Compliance: Maintain accurate, audit-ready employee files and ensure policies meet current Ontario employment standards.
• Employee Experience: Foster trust and responsiveness across all branches.
• Stakeholder Partnership: Work effectively to align HR practices with business needs.

What You Bring to the Table:

• Minimum of 3 years of HR experience
• Proven full-cycle recruitment experience, including sourcing, interviewing, and offer management.
• Degree or diploma in Human Resources Management; CHRP, CHRL, or CHRE designation is an asset.
• Demonstrated working knowledge of Ontario employment and health & safety legislation.
• Strong written and verbal communication skills,
• Sound judgement and discretion when handling confidential and compliance-sensitive matters.
• Ability to work independently and manage competing priorities across multiple locations.

Additional Role Details:

• Work Hours: Five days per week in office.
• Job Type: Full-time, Permanent.
• Compensation: $70,000 - $80,000
• Benefits: traditional benefits
• Location: North York, ON, with regular support to branch locations

Why Join Dodds?

• Own and shape HR for a 65+ year company with a growing footprint across Ontario.
• Work directly with ownership and leadership with real autonomy over your function.
• Be part of a positive, can-do culture built on our core values: Customer Obsessed, Problem Solvers, Ownership Mentality, and Positive Attitude.

Dodds Garage Doors is an equal opportunity employer. Accommodations are available upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Dodds uses AI-assisted tools to support the screening of responses to pre-screening questions. Our team reviews candidates’ qualifications and experience as part of the hiring process.