Customer Service Associate
- Port Coquitlam, BC, Canada
Part-time
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Job details
- Job type
- Part-time
- Posting language
- English
- Posted
Original job description
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked, and recover merchandise
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Other duties as assigned*
Skills and Experience:
High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
More about this job
Responsibilities
The Customer Service Associate will help customers with questions and recommendations, run the cash register, and keep the store stocked and clean. The role also includes receiving merchandise, unloading trucks and protecting company assets.
Requirements
Candidates need strong customer service, organizational and communication skills, and problem-solving ability. Retail or hospitality customer service experience is highly preferred, and the ability to lift 30 to 50 lbs. is required.
Skills
- Customer service
- Cash handling
- Point-of-sale operation
- Merchandise stocking
- Receiving and unloading merchandise
- Inventory replenishment
- Loss prevention
- Store cleaning and sanitation
- Following instructions
- Interpreting operational documents
- Organization
- Communication
- Problem-solving
- Decision-making
- Relationship management
- Manual handling and lifting
- Product recommendations
- Conflict resolution
Categories
- Retail
- Customer Service & Support
- Sales
Keywords
- customer service
- retail
- cashier
- cash register
- point of sale
- stocking
- merchandise receiving
- inventory
- store cleaning
- part-time
- sales associate
- store associate
- loss prevention
- truck unloading
- order fulfillment
- hospitality customer service
- grocery
- drug store
Seniority
Entry level
Tools
- Cash register