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Added 1 month ago
M
Analyste principal(e) des systèmes d’affaires / Sr. Business Systems Analyst
McKesson
Montreal, QC
- Full-time
Added 1 month ago
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Director, Product (KYB)
Jobgether
Canada
- Full-time
…launches, positioning, sales enablement, customer presentations, analyst engagement, thought leadership, and industry…
Added 1 month ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Recent launches, such as the Analyst agent in Microsoft 365 Copilot, highlight the breadth of problems we solve across the stack. The Microsoft Turing team is a unique blend of engineering…
Added 1 month ago
GD
System Engineering Analyst, Headquarters (HQ)
General Dynamics Missions System International
Ottawa, ON
- Full-time
…and Reconnaissance - Targeting (C5ISR-T) program. The C5ISR-T system provides the Armed Forces with a highly integrated tactical system comprised of communication systems such as radios and…
Added 1 month ago
B
Business Systems Analyst
Bombardier
Dorval, QC
- Full-time
Coordinate security and compliance activities, ensuring alignment with business requirements, system design, and regulatory constraints (e.g., access, SoD).
Added 1 month ago
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Sales Reporting Analyst
Essity
Oakville, ON
- Full-time
Essity is looking for a Sales Reporting Analyst that will support direct & distributor customers sales analytics for both of our Incontinence & medical divisions, financial analysis,…
Added 1 month ago
PC
Business Systems Analyst
People Corporation
Toronto, ON · Burlington, ON · ON - PC Sheppard - Toronto
- Full-time
Define and communicate system requirements at the appropriate level of detail to ensure requirements are concise enough to drive the establishment of the right technology solution
Added 3 months ago
KD
Commis aux Comptes à Recevoir | Accounts Receivable Clerk
Keurig Dr Pepper
Montreal, QC
- Full-time
The Accounts Receivable Analyst works in collaboration with his/her supervisor and the Sr Account Receivable Analyst. He/She is responsible for the following tasks: ensure that the customer…
Added 2 months ago
A
Meteorologist, Wildfire & Ops Specialist
AltaLink
Calgary, AB
- Full-time
…provides year-round weather hazard awareness for field crews, system operations, emergency preparedness, and continuity of service. The role also owns AltaLink's weather tools, forecasting…
Added 1 month ago
B
Functional Analyst, SAP S/4HANA Logistics (EWM & TM)
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Join BRP's Logistics Application Delivery and Lifecycle team within the Information and Technology (I&T) organization as a Senior SAP Logistics Analyst (EWM & TM). Working alongside a team…
Added 4 months ago
CC
Cloud Solutions Analyst
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON
- $70,000 to $81,000 CAD / year
- Full-time
Identify technology enhancements that improve system reliability, security, and user experience
Added 2 months ago
FH
Solution Architect
Fraser Health
Surrey, BC
- Full-time
…processes (purchased or custom-built applications), electronic information collections, defined domains of automation, interfaces and integration points with other systems, interfaces to…
Added 1 month ago
OM
Senior Lead, Governance
Ontario Medical Association
Toronto, ON
- Full-time
…be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to…
Added 3 months ago
WS
Senior Business Systems Analyst
Waterplay Solutions Corp
Kelowna, BC
- $90,000 to $120,000 CAD / year
- Full-time
We’re looking for a hands-on Senior Business Systems Analyst to lead the evolution of our enterprise applications, including NetSuite Enterprise Resource Planning (ERP), Customer…
Added 1 month ago
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Senior Analyst, Real Estate Portfolio Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
The Real Estate Investment Management group at HOOPP (Healthcare of Ontario Pension Plan) is seeking a Senior Analyst, Real Estate Portfolio Analytics to join the Real Estate Data and…
Added 1 month ago
AA
Sr. Business Systems & Database Analyst
ALMAG Aluminum
Brampton, ON
- Full-time
Reporting to the Director of Technology. An integral part of the ALMAG Aluminium Information Technology Department the Sr. Business Systems & Database Analyst will assist with the planning,…
Added 2 months ago
B
Senior Business Analyst, HR Applications (Workday)
Brookfield
Gatineau, QC
- Full-time
…seeking an experienced and highly motivated Senior Business Analyst, HR Applications (Workday) to join our team. The Senior Business Analyst will play a key role in the implementation,…
Added 1 month ago
Analyst, Cybersecurity - SOC
Dollarama
Mont-Royal, QC
Use Security Information and Event Management (SIEM) to manage/tune the system, create/manage detection content, and actively monitor alerts;
Added 1 month ago
Analyst, End User Support (macOS)
Dollarama
Mont-Royal, QC
Provide timely, high-quality support during system upgrades, workstation deployments, software installations, and the implementation of office technology solutions;
Added 1 month ago
Data Innovation Analyst
Government of Alberta
Edmonton, AB
As part of the Forms and Technical Services unit, the Data Innovation Analyst contributes to both strategic and operational priorities. Working within a centre of excellence for forms…
Added 1 month ago
AM
Sales & Pricing Analyst (Mississauga / Hybrid)
Ardent Mills
Mississauga, ON · Streetsville, ON
- Full-time
The Sales & Pricing Analyst focuses on Pricing Desk Duties to support the customer contracting business, ERP System Enablement and Sales Team Data Analytics Activity. The position is…
Added 1 month ago
PB
Business Systems Analyst
Pacific Blue Cross
Burnaby, BC
- Full-time
…planning, design, testing, execution and delivery stages of technology-driven products and services that meet the needs of the business and deliver value. Provides subject matter expertise…
Added 1 month ago
IH
Junior Business Central Developer Analyst
Inspired HR
Calgary, AB
- Full-time
Creating and maintaining clear and concise technical documentation, including code comments, system architecture diagrams, and user guides;
Added 1 month ago
MH
Financial Systems Technical Analyst
Mattamy Homes
Toronto, ON
- Full-time
Reporting to the Director of OneStream, the analyst administers and enhances the OneStream financial planning and reporting platform. This role independently configures application…
Added 1 month ago
GD
System Engineering Analyst
General Dynamics Missions System International
Calgary, AB
- Full-time
…and Reconnaissance - Targeting (C5ISR-T) program. The C5ISR-T system provides the Armed Forces with a highly integrated tactical system comprised of communication systems such as radios and…

Dollarama

Analyst, End User Support (macOS)

Mont-Royal, QC, Canada

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Job details

Posting language: English
Posted: Sep 4, 2026

Original job description

Job Summary

The End-User IT Support Analyst ensures the continuous availability and reliability of end-user desktop support services in a 24/7 environment. The Analyst provides operational expertise in preventive maintenance activities and is responsible for vulnerability management related to standard end-user workstation configurations and end-user computing environments.

Key Accountabilities

Provide comprehensive technical support for the end-user computing environment, ensuring continuous system availability through the prompt and effective resolution of incidents and service requests;
Investigate, troubleshoot, and resolve assigned incidents while conducting root cause analysis to identify underlying equipment or system issues and prevent recurrence;
Deliver white-glove support to VIP stakeholders by prioritizing requests and incidents, maintaining proactive communication, and providing a high level of personalized customer service;
Fulfill end-user requests related to the installation, configuration, testing, maintenance, and support of hardware and software components in accordance with established standards, procedures, and best practices;
Provide timely, high-quality support during system upgrades, workstation deployments, software installations, and the implementation of office technology solutions;
Maintain and support workstation and mobile device environments, including imaging, deployment, configuration, and adherence to corporate standards and security requirements;
Escalate complex or specialized technical issues to the appropriate support teams, ensuring thorough documentation and timely resolution;
Support the successful execution of technology projects and initiatives, including hardware refreshes, software rollouts, operating system upgrades, evergreening activities, and other end-user computing programs;
Maintain hardware and software inventories through standard asset management systems and procedures;
Ensure workstation security and compliance by managing passwords, safeguarding data integrity, and enforcing file system security controls in alignment with infrastructure and cybersecurity policies;
Perform preventive maintenance activities on desktops, laptops, printers, peripherals, and related equipment to maximize performance, reliability, and user productivity;
Collaborate effectively with internal teams, vendors, and stakeholders to deliver a seamless technology support experience and contribute to continuous service improvement initiatives; and
Undertake additional duties, assignments, and special projects as required in support of business and operational objectives.

Job Requirements

Diploma or degree in Information Technology, Computer Science, or a related field;
Minimum of three (3) years of experience in end-user support, desktop support, or a similar technical role;
Solid experience providing phone, remote, and desktop support, including incident diagnosis and resolution;
Strong customer service orientation with excellent interpersonal skills, including active listening, professionalism, and sound judgment;
Proven ability to respond effectively to high-priority incidents, unplanned outages, and business-critical user impacts;
Proficiency with macOS and Microsoft technologies;
Working knowledge of enterprise hardware and peripherals, including multifunction printers, Zebra printers, RFID printers, and handheld RFID devices;
Strong understanding of PC hardware, operating systems, endpoint security, networking concepts, and related technologies;
Familiarity with IT service management (ITSM) processes, service desk tools, and ticketing systems, including ServiceNow;
Strong organizational skills with the ability to remain effective under pressure and manage competing priorities;
Excellent verbal and written communication skills in both French and English;
Travel may be required to various company locations, including corporate offices, distribution centres, and warehouse facilities;
Ability to lift, carry, and move computers, monitors, printers, and other IT equipment as needed; and
Flexibility to work outside standard business hours when required to support operational needs, projects, or critical incidents, including participation in on-call support activities.

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

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More about this job

Responsibilities

The analyst provides comprehensive technical support for end-user computing environments, ensuring system availability and effective incident resolution. They also manage hardware and software deployments, perform preventive maintenance, and ensure compliance with security standards.

Requirements

Candidates must have a diploma or degree in Information Technology or a related field and at least three years of experience in end-user or desktop support. Proficiency in Microsoft technologies and strong customer service skills are essential for this role.

Skills

End-user support
Desktop support
Incident management
Troubleshooting
Microsoft 365
Active Directory
Intune
SCCM
Hardware maintenance
Asset management
ServiceNow
Endpoint security
Networking
Customer service
Root cause analysis
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

End-user support
Desktop support
Microsoft 365
Active Directory
Intune
SCCM
ServiceNow
Hardware
Software
Imaging
Deployment
Endpoint security
Networking
Incident management
Asset management
Preventive maintenance
RFID
Printers
Troubleshooting
Root cause analysis
ITSM
Workstation configuration
Vulnerability management
Technical support
Customer service

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