Jobs in Canada

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Added 2 months ago
Analyst, End User Support (macOS)
Dollarama
Mont-Royal, QC
The End-User IT Support Analyst ensures the continuous availability and reliability of end-user desktop support services in a 24/7 environment. The Analyst provides operational expertise in…
Added 2 months ago
FC
Technical Analyst Sr
Fidelity Canada
Toronto, ON
- Full-time
We are seeking a Senior Technical Analyst / Developer to design, develop, deploy and support machine learning, data and AI solutions. This senior hands-on role combines technical analysis,…
Added 2 months ago
Integrated Services - Systems Analyst
F12.net
Edmonton, AB
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 2 months ago
CP
Investment Analyst
Choice Properties
Toronto, ON
- Full-time
Office Model: Five Days in Office
Added 2 months ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Recent launches, such as the Analyst agent in Microsoft 365 Copilot, highlight the breadth of problems we solve across the stack. The Microsoft Turing team is a unique blend of engineering…
Added 2 months ago
GD
System Engineering Analyst, Headquarters (HQ)
General Dynamics Missions System International
Ottawa, ON
- Full-time
Experience developing cloud-based networks and infrastructure.
Added 2 months ago
CP
ITSM Analyst
CAAT Pension Plan
Toronto, ON
- Full-time
ITIL 4 Foundation certification is required
Added 2 months ago
A
Jr. Civil Engineer/ Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Must have experience with static, dynamic and seismic analysis of structures and foundations
Added 2 months ago
A
Jr. Civil Engineer/ Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Must have experience with static, dynamic and seismic analysis of structures and foundations
Added 2 months ago
A
Sr Infrastructure Specialist
Akkodis
Winnipeg, MB
- Contract
Must have Windows based computer with standard Windows applications · Must possess own communication device
Added 5 months ago
CC
Cloud Solutions Analyst
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON
- $70,000 to $81,000 CAD / year
- Full-time
Reporting to the Manager, Cloud Solutions, the Cloud Solutions Analyst provides operational support, planning, and engineering for CCS’s Microsoft 365 and Azure cloud environments. This…
Added 2 months ago
FH
Solution Architect
Fraser Health
Surrey, BC
- Full-time
As Fraser Health matures and changes its data centre landscape, it is searching for an individual who understands IT infrastructure, data centre operations and planning and business…
Added 2 months ago
A
Financial Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
We are seeking a detail-oriented Finance Analyst to support financial reporting, consolidation, audit, tax, and FP&A activities across multiple legal entities. This role plays a key part in…
Added 2 months ago
AI
Analyst, Investor Relations and Financial Analysis
Axium Infrastructure
Montreal, QC
- Full-time
Founded in 2009, Axium Infrastructure is an independent employee-owned fund manager dedicated to investing in the infrastructure sector. With over 125 employees, the firm benefits from the…
Added 2 months ago
A
Financial Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
We are seeking a detail-oriented Finance Analyst to support financial reporting, consolidation, audit, tax, and FP&A activities across multiple legal entities. This role plays a key part in…
Added 3 months ago
CM
Senior Financial Analyst
CanCap Management Inc.
Toronto, ON
- $72,000 to $86,000 CAD / year
- Full-time
CanCap has made significant investments in its operations, IT infrastructure and processes to allow for robust, scalable and efficient on-going growth of origination and servicing activity…
Added 2 months ago
LD
Senior Financial Analyst - Financial Planning and Analysis
London Drugs Limited
Richmond, BC
- $80,000 to $110,000 CAD / year
- Other
Senior Financial Analyst - Financial Planning & Analysis
Added 2 months ago
FB
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
- Full-time
Senior Analyst (Funnel Modeling, Attribution Networks, and Data Pipeline Integrity)
Added 2 months ago
B
Data Analyst
Borrowell
Remote, Canada
- $75,000 to $125,000 CAD / year
- Full-time
- Remote
As a Data Analyst you will be a key member of Borrowell’s Data Analytics Team. Your role will be pivotal in informing new marketing and product initiatives and powering the recommendations…
Added 2 months ago
TG
Sr Project Coordinator (Contract, GSuite/Smartsheets/Jira Experience)
TMX Group
Montreal, QC
- Full-time
Must Have(s):
Added 2 months ago
RE
Senior Financial Analyst - FP&A (Financial Planning & Analysis)
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
The Senior Financial Analyst, FP&A (Financial Planning & Analysis) is a key contributor to a finance function being built alongside one of the most active periods in Rodan Energy Solutions'…
Added 2 months ago
Analyst, Cybersecurity - SOC
Dollarama
Mont-Royal, QC
The Cybersecurity Analyst - SOC is responsible for establishing the company’s cybersecurity vision to improve security across stores, warehouses, the distribution center, and head office.…
Added 2 months ago
Analyst, End User Support (macOS)
Dollarama
Mont-Royal, QC
The End-User IT Support Analyst ensures the continuous availability and reliability of end-user desktop support services in a 24/7 environment. The Analyst provides operational expertise in…
Added 2 months ago
Assistant to Executive Director
Government of Alberta
Edmonton, AB
…quality health services; health system planning and capital infrastructure planning; supporting innovative information management and technologies; regulating health care; and funding the…
Added 2 months ago
DC
Commercial Finance Manager
Dillon Consulting Limited
Calgary, AB · Chatham, ON · Edmonton, AB · Fredericton, NB · Halifax, NS · Guelph, ON · Hamilton, ON · Iqaluit, NU · Kingston, ON · Kitchener, ON · London, ON
- Full-time
…and profitability. Rather than acting as a passive financial analyst, the CFM operates as a confident, decisive advisor who influences day-to-day operational, pricing, and growth decisions.…

Dollarama

Analyst, End User Support (macOS)

Mont-Royal, QC, Canada

Apply on jobs.dollarama.com About employer

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Job details

Posting language: English
Posted: Sep 4, 2026

Original job description

Job Summary

The End-User IT Support Analyst ensures the continuous availability and reliability of end-user desktop support services in a 24/7 environment. The Analyst provides operational expertise in preventive maintenance activities and is responsible for vulnerability management related to standard end-user workstation configurations and end-user computing environments.

Key Accountabilities

Provide comprehensive technical support for the end-user computing environment, ensuring continuous system availability through the prompt and effective resolution of incidents and service requests;
Investigate, troubleshoot, and resolve assigned incidents while conducting root cause analysis to identify underlying equipment or system issues and prevent recurrence;
Deliver white-glove support to VIP stakeholders by prioritizing requests and incidents, maintaining proactive communication, and providing a high level of personalized customer service;
Fulfill end-user requests related to the installation, configuration, testing, maintenance, and support of hardware and software components in accordance with established standards, procedures, and best practices;
Provide timely, high-quality support during system upgrades, workstation deployments, software installations, and the implementation of office technology solutions;
Maintain and support workstation and mobile device environments, including imaging, deployment, configuration, and adherence to corporate standards and security requirements;
Escalate complex or specialized technical issues to the appropriate support teams, ensuring thorough documentation and timely resolution;
Support the successful execution of technology projects and initiatives, including hardware refreshes, software rollouts, operating system upgrades, evergreening activities, and other end-user computing programs;
Maintain hardware and software inventories through standard asset management systems and procedures;
Ensure workstation security and compliance by managing passwords, safeguarding data integrity, and enforcing file system security controls in alignment with infrastructure and cybersecurity policies;
Perform preventive maintenance activities on desktops, laptops, printers, peripherals, and related equipment to maximize performance, reliability, and user productivity;
Collaborate effectively with internal teams, vendors, and stakeholders to deliver a seamless technology support experience and contribute to continuous service improvement initiatives; and
Undertake additional duties, assignments, and special projects as required in support of business and operational objectives.

Job Requirements

Diploma or degree in Information Technology, Computer Science, or a related field;
Minimum of three (3) years of experience in end-user support, desktop support, or a similar technical role;
Solid experience providing phone, remote, and desktop support, including incident diagnosis and resolution;
Strong customer service orientation with excellent interpersonal skills, including active listening, professionalism, and sound judgment;
Proven ability to respond effectively to high-priority incidents, unplanned outages, and business-critical user impacts;
Proficiency with macOS and Microsoft technologies;
Working knowledge of enterprise hardware and peripherals, including multifunction printers, Zebra printers, RFID printers, and handheld RFID devices;
Strong understanding of PC hardware, operating systems, endpoint security, networking concepts, and related technologies;
Familiarity with IT service management (ITSM) processes, service desk tools, and ticketing systems, including ServiceNow;
Strong organizational skills with the ability to remain effective under pressure and manage competing priorities;
Excellent verbal and written communication skills in both French and English;
Travel may be required to various company locations, including corporate offices, distribution centres, and warehouse facilities;
Ability to lift, carry, and move computers, monitors, printers, and other IT equipment as needed; and
Flexibility to work outside standard business hours when required to support operational needs, projects, or critical incidents, including participation in on-call support activities.

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

Apply on jobs.dollarama.com About employer

More about this job

Responsibilities

The analyst provides comprehensive technical support for end-user computing environments, ensuring system availability and effective incident resolution. They also manage hardware and software deployments, perform preventive maintenance, and ensure compliance with security standards.

Requirements

Candidates must have a diploma or degree in Information Technology or a related field and at least three years of experience in end-user or desktop support. Proficiency in Microsoft technologies and strong customer service skills are essential for this role.

Skills

End-user support
Desktop support
Incident management
Troubleshooting
Microsoft 365
Active Directory
Intune
SCCM
Hardware maintenance
Asset management
ServiceNow
Endpoint security
Networking
Customer service
Root cause analysis
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

End-user support
Desktop support
Microsoft 365
Active Directory
Intune
SCCM
ServiceNow
Hardware
Software
Imaging
Deployment
Endpoint security
Networking
Incident management
Asset management
Preventive maintenance
RFID
Printers
Troubleshooting
Root cause analysis
ITSM
Workstation configuration
Vulnerability management
Technical support
Customer service

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Jobs in Canada