Job Summary
The Business Analyst examines the identified needs and explores possible solutions while considering best practices and various constraints. He or she participates in the whole project life cycle; analysis, configuration, implementation, training, and support as needed.
Key Accountabilities
- Collect, analyze and document business needs;
- Provide support;
- Coordinate deployment and execution;
- Recommend added value solutions to meet the company needs;
- Prepare and facilitate training for users as needed;
- Map out processes.
Job Requirements
- Bachelor's degree in engineering, business administration or an equivalent combination of education and experience;
- Minimum experience of 5 years in a similar position;
- Knowledge of the Microsoft Office suite and Visio
- Knowledge of the ServiceNow platform an asset;
- Excellent analytical and problem-solving skills;
- Ability to work on various projects at the same time;
- Good oral and written communication skills and interpersonal communication skills;
- Rigour and process orientation;
- Leadership, autonomy and versatility;
- Ability to work under pressure with stakeholders from different levels and departments.
