Team Leader
- Victoriaville, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Working hours
- 25 hours/week
- Posting language
- English
- Posted
Original job description
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Daily Tasks (but not limited to)
Daily Tasks (but not limited to)
- Leading and supervising store associates, providing guidance and support.
- Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
- Ensuring excellent customer service standards are met.
- Conducting manager-on-duty tasks (breaks, time, and attendance).
- Implementing and maintaining visual merchandising standards.
- Addressing customer complaints and resolving issues promptly.
- Maintaining store safety and cleanliness standards.
- Performing cash management, store opening and closing duties as needed.
- Participating in inventory processes and employee training.
- Following up on assigned tasks and contributing to hiring and performance management.
- Minimum of one (1) year of retail experience.
- 1–2 years in a supervisory role.
- Ambition to progress within the company.
- Open availability (day, evening, weekend).
- Strong leadership and communication skills.
- Ability to multitask and manage priorities in a high-volume environment.
- Stimulating and diverse working environment.
- Competitive compensation and benefits package*
- Company matched pension plan*
- Tailor-made training and integration program.
- Career growth opportunities within the company.
- Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).
More about this job
Responsibilities
Lead and support store associates while assisting store management with daily operations, merchandising, shipments, inventory, and employee training. Maintain customer service, safety, and cleanliness standards; handle manager-on-duty tasks, cash management, store opening and closing, and customer complaints.
Requirements
Candidates need at least one year of retail experience and one to two years in a supervisory role. They should have strong leadership and communication skills, be ambitious to advance, be available across days, evenings, and weekends, and be able to multitask in a high-volume environment.
Skills
- Leadership
- Communication
- Staff Supervision
- Customer Service
- Visual Merchandising
- Inventory Management
- Cash Management
- Task Prioritization
- Multitasking
- Conflict Resolution
- Employee Training
- Performance Management
- Store Operations
- Time and Attendance Management
- Safety and Cleanliness
Benefits
- Competitive Compensation
- Benefits Package
- Company-Matched Pension Plan
- Training and Integration Program
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
Keywords
- Retail
- Store Operations
- Team Leadership
- Staff Supervision
- Customer Service
- Merchandising
- Visual Merchandising
- Shelf Stocking
- Shipment Processing
- Inventory
- Cash Management
- Store Opening
- Store Closing
- Employee Training
- Hiring
- Performance Management
- Customer Complaints
- Workplace Safety
- Store Cleanliness
- Time and Attendance
- High-Volume Environment