Quality Operations Supervisor (day shift)
SCOPE
- Lead the inbound and outbound quality inspection functions.
- Conduct timely QA inspections and ensure adherence to the Vendor Class Program based on vendor performance and risk.
- Validate outbound shipments against customer orders.
- Train warehouse personnel on inspection requirements and procedures across all distribution models (e.g., stocked, flow through).
- Investigate and resolve all product packaging, and inbound quality non-conformances, coordinating with client to ensure timely closure.
- Maintain a robust program for segregation, quarantine, and hold of products impacted by quality issues, recalls, or compliance concerns.
- Identify and escalate products outside packaged date limits at inbound and quarantine thresholds at outbound to support optimal customer experience.
- Develop and update SOPs to maintain standardized quality documentation. File and archive all product documentation by lot and PO for compliance and traceability.
- Work with internal teams and client to investigate quality trends, conduct root‑cause analyses, and implement corrective and improvement actions.
- Ensure strict adherence to FIFO requirements to support product freshness and customer experience.
- Support and enhance monitoring programs for COA (Certificate of Analysis) validation, complaint management, compliance tracking, and quality insights.
- Validate COAs (Certificate of Analysis) and batch/lot records for incoming products to ensure compliance and quality.
- Participate in regular meetings with the DC team to review RTVs, rework requirements, and quality issues. Coordinate the DC, and client QA on approvals requiring RTV or rework.
- Partner with client QA, site Inbound Compliance team and destruction service providers to manage chain‑of‑custody requirements for product destruction to support regulatory reporting and anti‑diversion controls.
- Perform other duties as assigned.
EDUCATION/EXPERIENCE/SKILLS/COMPETENCIES
- Degree in a related scientific field (pharmaceutical, biotechnology, science, microbiology, biology) or equivalent education and experience.
- 5+ years of hands-on experience in a Quality Assurance or Regulatory Affairs within food, cannabis, or pharmaceutical industry
- 2+ years of experience leading high-performing QA teams in Quality Assurance
- Strong experience managing quality systems and leading cross-functional projects preferred.
- Effective communication skills, including the ability to listen actively, comprehend information, and positively influence others.
- Ability to resolve conflicts in a calm, respectful, and professional manner.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
- Solid understanding of GMP (Good Manufacturing Practices) and GDP (Good Distribution Practices) principles.
- Ability to work independently and collaboratively within cross-functional environments.
- Strong time management, prioritization and organizational skills including oversight of multiple shifts.
- Demonstrated ability to lead and influence teams in a dynamic and fast-paced environment.
Domain Logistics is an inclusive employer that complies with Ontario's Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, ensuring a workplace free of discrimination and harassment.
The company provides reasonable accommodations for people with disabilities during recruitment and selection processes and encourages individuals of all ages and backgrounds to apply for positions. Applicants needing accommodations are encouraged to inform Human Resources of the nature of any accommodation(s) that may be required.
