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Doman Building Materials Group Ltd

Inside Sales Representative

Saskatoon, SK, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Inside Sales Representative Saskatoon, SK Permanent Full-Time (On-Site) Reference Number: CAN-SK-SAS-160-231026

SUMMARY

As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. The ISR lays the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.

The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also can increase sales revenue, order by order.

Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

EXPECTED CONTRIBUTIONS

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.

Inbound Calls and Sales Orders

Promptly answer customer phone calls for orders, quotes, and inquiries.
Determine customer requirements and secure the maximum invoice value for the order.
Sell additional products by recognizing opportunities to up-sell or sell complementary products.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Enter orders efficiently and accurately into the order system.
Manage select product lines, including purchasing and monitoring of inventory.
Relay vital information to operations team members.
Prompt and accurate handling of credits and returns.
In some regions, partner with Account Managers to manage customer relationships.
Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Outbound Phone Calls

Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions.  Every opportunity to be used to increase the dollar value of an order.

KNOWLEDGE, SKILLS, AND ABILITIES

Sales

Excellent customer service skills on the phone
Demonstrated ability to anticipate customer needs
Comfortable with conducting outbound phone calls to existing customers

Technical

Able to quickly learn technical information specific to the building industry
Working knowledge of wood frame residential construction is an asset

Other

Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
Aptitude for numerical calculations
Excellent English communication skills at a capacity to influence sales over the phone

EDUCATION

High school graduation is a requirement
Formal sales training is desirable

COMPENSATION AND BENEFITS

Base salary (no commissioned sales)
Annual incentive plan based on company performance
Group pension plan with employer matching contributions
Health benefits
Purchase Doman Building Materials Group Ltd. stock at a discounted price

OTHER WORK-RELATED BENEFITS

Retiree Health Benefits Plan
Fitness reimbursement
Education reimbursement
Professional Development reimbursement
Scholarships for children
Discounts on product purchases
Employee referral bonus
Annual Service Awards

EMPLOYMENT STATUS:

Permanent, full-time

HOURS OF WORK

Monday to Friday
8:00 am – 4:30 pm

Work Location: 11 Capital Cir, Corman Park No. 344, SK S7R 0H4

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.

This posting reflects an existing vacancy within our organization. Applicants must be legally entitled to work in Canada without sponsorship. Doman does not use artificial intelligence (AI) to screen, assess, and select candidates. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Respond to customer calls, identify requirements, provide quotes and product information, enter accurate orders, and handle credits, returns, and customer issues. Make outbound calls to promote products and sales programs, increase order value, support customer relationships, and coordinate order and inventory information with operations.

Requirements

High school graduation is required, and formal sales training is desirable. Candidates should have strong phone-based customer service and sales skills, good computer and keyboarding skills, numerical aptitude, excellent English communication, and the ability to learn building-industry product information; knowledge of wood-frame residential construction is an asset.

Skills

Customer Service
Inside Sales
Outbound Calling
Upselling
Order Entry
Order Accuracy
Sales Promotion
Inventory Monitoring
Purchasing
Problem Resolution
Product Knowledge
Wood Frame Residential Construction
Microsoft Excel
Microsoft Word
Microsoft Outlook

Benefits

Annual Incentive Plan
Group Pension Plan With Employer Matching Contributions
Health Benefits
Discounted Company Stock Purchase
Retiree Health Benefits Plan
Fitness Reimbursement
Education Reimbursement
Professional Development Reimbursement
Scholarships for Children
Product Purchase Discounts
Employee Referral Bonus
Annual Service Awards

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Building Materials
Engineered Wood Products
Siding
Decking
Railing
Customer Service
Sales Orders
Quotes
Order Entry
Upselling
Complementary Products
Outbound Calls
Sales Promotions
Customer Relationships
Inventory Monitoring
Purchasing
Credits and Returns
Wood-Frame Residential Construction
Microsoft Excel
Microsoft Word
Microsoft Outlook
Keyboarding
Numerical Calculations
Operations Coordination

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