Information technology (IT) support analyst

• Location 4315 Gold Mine Road, South Porcupine, OntarioSouth Porcupine, ONP0N 1H0
• Work location On site
• Salary$87,000 to $90,000YEAR annually (To be negotiated) / 40 hours per week
• Terms of employment Permanent employmentFull time
• Starts as soon as possible
• Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
• vacancies 1 vacancy
• Source Job Bank #3687586

Overview

Languages

English

Education

• College/CEGEP

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Paid time off (volunteering or personal days)
• Wellness program