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Added 2 mins ago
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Business Development Manager
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- Full-time
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DoorDash Canada

Strategic Partner Manager I

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Experience: 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
Posting language: English
Posted: Oct 2, 2026

Original job description

About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while accommodating the variable needs of our partners.

About the Role

This is an in-person account management opportunity based out of Calgary, AB. You will need to live in or in proximity to the market

As a Strategic Partner Manager (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform.

In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations - helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business.

Beyond your own accounts, you’ll play an influential role across the team - serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale.

You will report to the Manager, Outside Account Management on our Strategic Partner Management team.

You’re excited about this opportunity because you will…

Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success
Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
Influence cross-functionally: Partner with Product, Operations, Sales, and other teams - driving action and outcomes without relying on manager escalation
Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers

We’re excited about you because…

4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
Proven track record of driving measurable growth and retention across the majority of a book of business
Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$83,200 - $104,000 USD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$104,000 - $130,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users - from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Apply About employer

More about this job

Responsibilities

You will manage a portfolio of SMB restaurant partners to drive growth, profitability, and retention while operating with high autonomy. Additionally, you will lead strategic merchant conversations, identify risks, and influence cross-functional teams to improve merchant outcomes.

Requirements

Candidates must have 4+ years of experience in account management or customer success with a proven track record of driving growth. Strong analytical skills and deep knowledge of the restaurant and hospitality industry are required.

Skills

Account management
Customer success
Strategic planning
Business reviews
Data analysis
Salesforce
Outreach
Tableau
Sigma
Relationship management
Negotiation strategy
Market analysis
Logistics
Unit economics
Cross-functional collaboration

Benefits

Paid time off
Paid parental leave
Wellness benefit
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Basic life insurance
RRSP with employer match
Mental health program

Visa sponsorship

Not detected in the job text

Hiring contact

Vaughn Fjetland

Keywords

Account Management
Strategic Partner Manager
SMB
Restaurant Industry
Hospitality
Salesforce
Outreach
Tableau
Sigma
Data Analysis
Logistics
Marketplace
Retention
Profitability
Unit Economics
Business Reviews
Growth Strategy
Cross-functional
Customer Success
Negotiation

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