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Added 15 days ago
Investment Advisor
RBC
BC
Full-time
…of starting your own business, but haven’t had the training, support, and resources from a company like RBC. Here, you’ll find what you need for your career and life to make it…
Added 15 days ago
Investment Advisor
RBC
North Vancouver, BC
Full-time
…of starting your own business, but haven’t had the training, support, and resources from a company like RBC. Here, you’ll find what you need for your career and life to make it…
Added 15 days ago
Senior Analyst, Global Trade Management
Ontario Teachers' Pension Plan
Toronto, ON
Full-time
The Senior Analyst, Global Trade Management provides support to Finance Operations teams, including Investments, Performance & Risk Analytics, and Compliance.
Added 15 days ago
Technical Business Analyst - PEGA CDH
FP Inc.
Toronto, ON
$50 to $62 CAD / hour
Contract
Support production incident investigations and inquiries through our department help desk email
Added 15 days ago
Sr Analyst, DevOps
Brookfield
Toronto, ON
Full-time
The Senior AI Cloud Developer Analyst within Brookfield’s Technical Service Group (TSG) builds and delivers AI solutions from prototype to production, implementing scalable, secure and…
Added 15 days ago
Chief Application Analyst
National Bank of Canada
Toronto, ON
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A career as an Application Analyst means supporting our trading technology support team and becoming a subject matter expert on a Fixed Income (FI) electronic trading platform and providing…
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Technology Product Management Analyst - Assistant Vice President
Citi
Mississauga, ON
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At least 2 years of IT experience overall, with a minimum of 3 years in an Application Development, Production Support, or DevOps environment, demonstrating hands-on familiarity with how…
Added 15 days ago
Sr Analyst, DevOps
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The Senior AI Cloud Developer Analyst within Brookfield’s Technical Service Group (TSG) builds and delivers AI solutions from prototype to production, implementing scalable, secure and…
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Senior Business Systems Analyst - Treasury, Cash Management & ERP
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Contract
Support the maintenance and enhancement of existing production tools and processes.
Added 15 days ago
Market Analyst (Ottawa)
Altus Group
Ottawa, ON
Full-time
As a Market Analyst, you will play a key role in the collection, verification, analysis, and publication of commercial real estate transaction, listing, and development data across the…
Added 15 days ago
Senior Consultant, Business AI & Intelligent Solutions
MNP
Markham, ON · Toronto, ON · Montreal, QC
Full-time
At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real…
Added 15 days ago
Market Analyst (Toronto)
Altus Group
Toronto, ON
Full-time
…estate professionals. This team is primarily responsible for the production of our New Homes Database, which tracks residential sales in key Canadian markets and provides real estate…
Added 15 days ago
C#/.Net Developer
Insight Global
Toronto, ON
$50 to $60 CAD / hour
Contract
Insight Global is looking for an Application Support Analyst to join a leading wealth management technology team supporting critical Canadian and U.S. Wealth Management applications. This…
Added 15 days ago
3rd Level Support Analyst / Analyste de support de 3e niveau
dormakaba
Montreal, QC
Full-time
dormakaba is seeking a 3rd Level Support Analyst based in Montreal to join its Lodging/Managed Residential Product Development team, which delivers integrated access control and security…
Added 16 days ago
Senior Business System Configuration Analyst (SAP)
Tata Consultancy Services
Toronto, ON
Full-time
…Detailed knowledge of impacts to SAP configuration is required to support sustainment and project…
Added 16 days ago
AI Solutions Analyst
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Winnipeg, MB · Mississauga, ON · Vancouver, BC · Calgary, AB
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AI Solutions AnalystAs an AI Solutions Analyst, you will play an important role in designing, building, testing, supporting, and governing AI-enabled solutions across the Microsoft Power…
Added 22 days ago
AI Platform Architect (W/M)
Dolphin Semiconductor
Montreal, QC
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…and master data management, Python and SQL, and LLM/agent/ML application patterns in production (evaluation, deployment, monitoring, drift). You're at ease with security and data…
Added 16 days ago
Senior Functional & Systems Analyst (UKG)
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Full-time
As the Senior Functional & Systems Analyst (UKG), you will provide senior-level technical, functional, and application expertise supporting Pension, Payroll, Employee Benefits, and…
Added 16 days ago
Senior Business Systems Analyst - ERP & BI
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Senior Business Systems Analyst - ERP & Business Intelligence
Added 16 days ago
Software Security Analyst
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Support operational and application security improvements
Added 16 days ago
Senior Java Software Engineer
Luxoft
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…diverse team of peers as well as liaise closely with Business Analyst, Production Support, and infrastructure…
Added 21 days ago
SAP QA Consultant
Miipe Quality Solutions
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$80,000 to $90,000 CAD / year
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Create and support the development of test strategies and test plans for application validation.
Added 21 days ago
Quality Assurance Analyst Sr - E3
Lockheed Martin
Dartmouth, NS
Full-time
We’re looking for a detail-oriented individual to join our team and support and ensure our products meet the highest standards of functionality, reliability and performance
Added 21 days ago
Business System Analyst Co-op / Intern (Winter 2027)
TD
Toronto, ON
Full-time
Job responsibilities for a Business Systems Analyst Intern/Co-op may vary by area. This may include, but is not limited to the following:
Added 22 days ago
Senior Product Analyst, Supply Chain Systems
Loblaw Companies Limited
Brampton, ON
Full-time
We are seeking a Senior Product Analyst – Supply Chain Systems to support and enhance our Integrated Planning, Forecasting & Replenishment (IPFR) platform, supported by our technology…

dormakaba

3rd Level Support Analyst / Analyste de support de 3e niveau

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English · French
Posted: Sep 14, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Position Overview

dormakaba is seeking a 3rd Level Support Analyst based in Montreal to join its Lodging/Managed Residential Product Development team, which delivers integrated access control and security solutions for hospitality and multi-family residential properties. The 3rd Level Support Analyst will be responsible for performing system-level analysis and troubleshooting of integrated hardware and software products, resolving complex technical issues across diverse configurations, and driving rapid problem resolution, continuous product improvement, and enhanced customer satisfaction.

Total Compensation Range: $75,000 - $85,000 annually

AI Disclosure: No automated screening tools will be used during the application process

What You Will Do

Perform in-depth system-level analysis of customer incidents across diverse configurations, collect diagnostic information, reproducing faults, and analyzing logs to identify root causes and restore production environments as quickly as possible
Troubleshoot complex issues across cloud, mobile, web, and on-premises applications, including databases, services, application components, and AWS cloud environments
Diagnose network connectivity, system integration, and application deployment issues using advanced troubleshooting and diagnostic tools to minimize service disruption
Develop effective workarounds and corrective solutions for complex technical issues, collaborating with Innovation and Engineering teams when permanent fixes require product or software enhancements
Collaborate closely with Development, QA, DevOps, Product Management, and Field Service teams to understand system architecture, resolve escalated issues, and drive continuous improvements in product quality, reliability, and customer satisfaction

What we require

5+ years of experience in technical support, systems engineering, troubleshooting, or a related technical field, with a strong foundation in Computer Science, Communications, and Electrical Engineering
Hands-on expertise supporting software-controlled hardware systems and integrated hardware/software solutions, with strong knowledge of electronics, mechatronics, and integrated access control solutions
Broad IT knowledge spanning Windows environments, networking, cloud services, mobile technologies, and enterprise infrastructure, with demonstrated expertise in one or more of these domains
Experience working with cross-functional teams such as development, QA, DevOps, Product Management, and field service representatives to understand system architecture and identify root causes of failures
Fluency in spoken and written English, with the flexibility to collaborate across a global, multidisciplinary team
Up to 5% travel within Canada and US annually.

What we prefer

Bachelor’s degree in computer science, Electrical Engineering, Communications, Information Technology, or a related technical discipline
Hands-on experience with SQL and MongoDB for database troubleshooting, data analysis, system diagnostics, and complex technical issue resolution
Bilingual in French and English
The incumbent must work with a global multidisciplinary team

What we offer

Supporting your career development
Employee Assistance Programs
24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
Virtual Healthcare Services
Health Insurance Plan
Pension Plan
Unlimited Referral Reward Bonuses

Work in a place where you matter – apply now!

Read the full bilingual original

Perform in-depth system-level analysis of customer incidents across diverse configurations, collect diagnostic information, reproducing faults, and analyzing logs to identify root causes and restore production environments as quickly as possible
Troubleshoot complex issues across cloud, mobile, web, and on-premises applications, including databases, services, application components, and AWS cloud environments
Diagnose network connectivity, system integration, and application deployment issues using advanced troubleshooting and diagnostic tools to minimize service disruption
Develop effective workarounds and corrective solutions for complex technical issues, collaborating with Innovation and Engineering teams when permanent fixes require product or software enhancements
Collaborate closely with Development, QA, DevOps, Product Management, and Field Service teams to understand system architecture, resolve escalated issues, and drive continuous improvements in product quality, reliability, and customer satisfaction

What we require

5+ years of experience in technical support, systems engineering, troubleshooting, or a related technical field, with a strong foundation in Computer Science, Communications, and Electrical Engineering
Hands-on expertise supporting software-controlled hardware systems and integrated hardware/software solutions, with strong knowledge of electronics, mechatronics, and integrated access control solutions
Broad IT knowledge spanning Windows environments, networking, cloud services, mobile technologies, and enterprise infrastructure, with demonstrated expertise in one or more of these domains
Experience working with cross-functional teams such as development, QA, DevOps, Product Management, and field service representatives to understand system architecture and identify root causes of failures
Fluency in spoken and written English, with the flexibility to collaborate across a global, multidisciplinary team
Up to 5% travel within Canada and US annually.

What we prefer

Bachelor’s degree in computer science, Electrical Engineering, Communications, Information Technology, or a related technical discipline
Hands-on experience with SQL and MongoDB for database troubleshooting, data analysis, system diagnostics, and complex technical issue resolution
Bilingual in French and English
The incumbent must work with a global multidisciplinary team

What we offer

Supporting your career development
Employee Assistance Programs
24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
Virtual Healthcare Services
Health Insurance Plan
Pension Plan
Unlimited Referral Reward Bonuses

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!

Aperçu du poste

dormakaba recherche un(e) analyste de support de 3e niveau basé(e) à Montréal pour se joindre à son équipe de développement de produits Lodging/Managed Residential, qui offre des solutions intégrées de contrôle d'accès et de sécurité pour les propriétés hôtelières et résidentielles multifamiliales. L'analyste de support de 3e niveau sera responsable d'effectuer l'analyse et le dépannage au niveau système de produits matériels et logiciels intégrés, de résoudre des problèmes techniques complexes dans diverses configurations, et de favoriser une résolution rapide des problèmes, l'amélioration continue des produits et une satisfaction client accrue

Echelle salariale : 75 000 $ à 85 000 $ par année

Divulgation relative à l'IA: Aucun outil de sélection automatisé sera utilisé pendant le processus de candidature.

Ce que vous ferez

Effectuer une analyse approfondie au niveau système des incidents clients dans diverses configurations, recueillir des informations diagnostiques, reproduire les défaillances et analyser les journaux afin d'identifier les causes profondes et de rétablir les environnements de production le plus rapidement possible
Dépanner des problèmes complexes touchant les applications cloud, mobiles, Web et sur site, y compris les bases de données, les services, les composants applicatifs et les environnements cloud AWS
Diagnostiquer les problèmes de connectivité réseau, d'intégration système et de déploiement applicatif à l'aide d'outils avancés de dépannage et de diagnostic afin de minimiser les interruptions de service
Développer des solutions de contournement efficaces et des correctifs pour les problèmes techniques complexes, en collaborant avec les équipes d'innovation et d'ingénierie lorsque des corrections permanentes nécessitent des améliorations du produit ou du logiciel
Collaborer étroitement avec les équipes de développement, d'assurance qualité (QA), de DevOps, de gestion de produits et de service sur le terrain afin de comprendre l'architecture des systèmes, de résoudre les problèmes escaladés et de favoriser l'amélioration continue de la qualité, de la fiabilité des produits et de la satisfaction client

Ce que nous demandons

5 ans ou plus d'expérience en support technique, en ingénierie des systèmes, en dépannage ou dans un domaine technique connexe, avec de solides bases en informatique, en communications et en génie électrique
Expertise pratique dans le soutien de systèmes matériels contrôlés par logiciel et de solutions matérielles/logicielles intégrées, avec une solide connaissance de l'électronique, de la mécatronique et des solutions intégrées de contrôle d'accès
Connaissances générales en TI couvrant les environnements Windows, les réseaux, les services cloud, les technologies mobiles et l'infrastructure d'entreprise, avec une expertise démontrée dans un ou plusieurs de ces domaines
Expérience de travail avec des équipes transversales telles que le développement, l'assurance qualité, le DevOps, la gestion de produits et les représentants du service sur le terrain afin de comprendre l'architecture des systèmes et d'identifier les causes profondes des défaillances
Maîtrise de l'anglais parlé et écrit, avec la flexibilité de collaborer au sein d'une équipe mondiale et multidisciplinaire
Déplacements pouvant aller jusqu'à 5 % au Canada et aux États-Unis annuellement

Ce que nous préférons

Baccalauréat en informatique, en génie électrique, en communications, en technologies de l'information ou dans une discipline technique connexe
Expérience pratique avec SQL et MongoDB pour le dépannage de bases de données, l'analyse de données, les diagnostics système et la résolution de problèmes techniques complexes
Bilinguisme en français et en anglais
Le titulaire du poste doit travailler avec une équipe mondiale multidisciplinaire

Nous offrons

Soutenir votre développement de carrière
Programmes d'aide aux employés
Accès 24h/24 et 7j/7 à plus de 15 000 cours LinkedIn Learning pour vous aider dans votre développement professionnel et développer vos intérêts personnels.
Services de santé virtuels
Régime d'assurance maladie
Plan de pension
Primes illimitées de parrainage

Pourquoi rejoindre dormakaba?

Nous sommes au cœur de chaque lieu qui compte. Des portes automatiques à la gestion d'accès basée sur le cloud, en tant que leader mondial des solutions d'accès pour les écoles, les banques, les aéroports, les hôpitaux, les hôtels et bien d'autres, nous permettons une circulation fluide dans des lieux sécurisés, sûrs et durables. Forts de plus de 160 ans d'expérience et d'une culture axée sur l'excellence et l'innovation, nous offrons des opportunités stimulantes de développement dans un environnement où vous pouvez avoir un réel impact. Chez dormakaba, vous êtes encouragé à prendre des initiatives, à développer vos compétences et à bâtir votre carrière aux côtés de 16 000 experts à travers le monde qui établissent chaque jour les normes de l'industrie.

Travaillez dans un endroit où vous comptez – postulez dès maintenant !

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More about this job

Responsibilities

Perform in-depth system-level analysis and troubleshooting of integrated hardware and software products to resolve complex technical issues. Collaborate with cross-functional teams to drive product improvements and restore production environments quickly.

Requirements

Requires 5+ years of experience in technical support or systems engineering with a strong foundation in computer science and electrical engineering. Expertise in software-controlled hardware, cloud services, and networking is essential.

Skills

System-level analysis
Troubleshooting
AWS Cloud
SQL
MongoDB
Hardware/Software integration
Windows environments
Mechatronics
Electronics
Access control solutions
Root cause analysis
Technical support
System architecture
English fluency
French fluency

Benefits

Career development support
Employee Assistance Programs
LinkedIn Learning courses
Virtual Healthcare Services
Health Insurance Plan
Pension Plan
Unlimited Referral Reward Bonuses

Visa sponsorship

Not detected in the job text

Keywords

3rd Level Support
Access Control
AWS
SQL
MongoDB
Cloud Computing
Mechatronics
Electronics
Windows
Networking
System Integration
Root Cause Analysis
DevOps
QA
Product Management
Hospitality Security
Residential Security
Technical Support
Systems Engineering
Diagnostic Tools
Mobile Technologies
Enterprise Infrastructure

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