Customer service representative jobs in Dorval, QC and nearby

Within 25 km

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Added 1 month ago
C
Client Service Representative, 15h/weekly - Montreal
CIBC
Montreal, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 month ago
NB
Customer service agent
National Bank of Canada
Montreal, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 2 months ago
Customer Service - Customer Service Representative
Fastco
Vaudreuil-Dorion, QC
Excellent proficiency in spoken and written French required
Added 1 month ago
SE
Customer Service clerk - Parts
SMS Equipment Inc.
Laval, QC
- Full-time
Day Shift: 5x2
Added 2 months ago
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Customer Service Representative / Représentant(e) du service à la clientèle
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a Customer Service Representative based in Montreal for a 6-month contract. This role will report directly to the AVP, Vacation Rental Business. The Customer Service…
Added 2 months ago
FP
Customer Service Representative
Fresh Prep Foods Inc
Montreal, QC
- $45,000 to $50,000 CAD / year
- Full-time
Master Zendesk, our customer service platform.
Added 2 months ago
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Customer service associate lumber yard
RONA
Brossard, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 months ago
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Customer Service Representative
WestGroupe
Montreal, QC
- Full-time
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and…
Added 2 months ago
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Customer Service Representative-EN
CAE
Montreal, QC
- Full-time
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first…
Added 2 months ago
C
Customer Service Representative
CAE
Montreal, QC
- Full-time
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first…
Added 2 months ago
Customer Service Associate
La Maison Simons
Montreal, QC
Provide high-quality customer service to our clientele.
Added 3 months ago
GC
Bilingual Customer Service Representative
Grainger Canada
Montreal, QC
- Full-time
We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026.
Added 2 months ago
A
Customer Service Representative
Allredi
Laval, QC
- Full-time
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries…
Added 2 months ago
Bilingual Customer Service Representative
Grainger Businesses
Montreal, QC
We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026.
Added 2 months ago
TL
Customer Service Representative
Tenaquip Limitee
Senneville, QC
- Full-time
Working with a fast-paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 3 months ago
CC
Customer Service Agent-Techniseal, Candiac QC
CRH Canada
Candiac, QC
- Full-time
…opportunities with a comprehensive benefits package. Reporting to the Customer Service Supervisor, the incumbent will be responsible for the following…
Added 3 months ago
TL
Agent du service à la clientèle – Customer Service Agent
The Landline Co
Pointe-Claire, QC
- Up to $20 CAD / hour
- Part-time
Accepter et charger les bagages des clients aux emplacements d'exploitation tout au long de votre quart de travail
Added 3 months ago
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Customer Service Representative
ABC G
Montreal, QC
- Full-time
Reporting to the Ecommerce Specialist, the Customer Service Representative is responsible for supporting online B2B/ B2C sales and managing digital platforms for the company’s tools,…
Added 3 months ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
TTEC
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 3 months ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
Percepta
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 3 months ago
TL
Customer Service Representative
Tenaquip Limitee
Senneville, QC
- Full-time
Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 4 months ago
FL
Customer Service Representative
Fuze Logistics Services Inc
Mont-Royal, Quebec
- Full-time
We are seeking a Customer Service Representative to join our team in Montreal!
Added 2 months ago
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Customer Service Representative, Retail Operations
Belron
Laval, QC
- Part-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 4 months ago
FL
Customer Service Representative (OTR Transport) - Montreal Office
Fuze Logistics Services Inc
Mont-Royal, Quebec
- Full-time
We are seeking a Customer Service Representative (OTR Transport) to join our team in Montreal!
Added 5 months ago
TD
E-Commerce Customer Service Representative
TELUS Digital
Montreal, Quebec
- Full-time
Customer Service Representatives (CSRs) play a vital role in assisting users on a major multinational retail e-commerce platform. Their primary responsibility is to ensure that merchants,…

dormakaba

Customer Service Representative / Représentant(e) du service à la clientèle

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 3, 2026

Original job description

English section of this bilingual listing.

Position Overview

dormakaba is seeking a Customer Service Representative based in Montreal for a 6-month contract. This role will report directly to the AVP, Vacation Rental Business. The Customer Service Representative is responsible for providing customer support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. The CSR is also responsible for thoroughly entering and processing customer hardware and SaaS orders. The CSR must ensure the inbound call coverage within established targets, with courtesy, and while ensuring highest level of client satisfaction.

Total Compensation Range : $45,000 - $52,000 annually

AI Disclosure: No automated screening tools will be used during the application process

What You Will Do

Answer inbound calls and consistently meet or exceed Live Handle Time targets
Interact with customers to provide accurate information and resolve inquiries, concerns, and requests related to products and services
Process order entries and quotation requests with accuracy and attention to detail
Coordinate with the planning team to assign optimal lead times for customer orders
Place purchase orders for drop-shipped products from our partner factory
Create and maintain new customer accounts in AXAPTA and Zuora
Apply credit memos and account adjustments in Zuora
Maintain up-to-date knowledge of products, processes, and procedures
Create and manage orders for Individual Home Owners

What we require

College diploma or equivalent relevant experience
Minimum 2 years of experience in a customer service role
Availability to work within the 8:00 AM – 5:00 PM window
Proficiency with Microsoft 365 applications and digital workplace tools, including Excel, Word, Outlook, Teams, and web-based platforms
Strong organizational skills, self-motivated, and able to manage multiple responsibilities independently
Excellent multitasking and call control abilities
Strong customer service orientation and a client-first mindset

What we prefer

The incumbent must work with a global multidisciplinary team
Bilingual communication skills (French/English), Spanish is a strong an asset.
Experience working with a global, multidisciplinary team
Bilingual communication skills (French/English); Spanish is a strong asset
Prior experience with ERP or CRM systems (e.g., AXAPTA, Zuora, or similar platforms)
Experience in a high-volume call center or fast-paced customer service environment
Familiarity with order management, invoicing, or billing processes
Comfortable working with cross-functional teams (planning, logistics, sales)
Adaptable and quick to learn new systems, products, or processes

What we offer

Supporting your career development
Employee Assistance Programs
24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
Virtual Healthcare Services
Health Insurance Plan
Pension Plan
Unlimited Referral Reward Bonuses

Work in a place where you matter – apply now!

Read the full bilingual original

Answer inbound calls and consistently meet or exceed Live Handle Time targets
Interact with customers to provide accurate information and resolve inquiries, concerns, and requests related to products and services
Process order entries and quotation requests with accuracy and attention to detail
Coordinate with the planning team to assign optimal lead times for customer orders
Place purchase orders for drop-shipped products from our partner factory
Create and maintain new customer accounts in AXAPTA and Zuora
Apply credit memos and account adjustments in Zuora
Maintain up-to-date knowledge of products, processes, and procedures
Create and manage orders for Individual Home Owners

What we require

College diploma or equivalent relevant experience
Minimum 2 years of experience in a customer service role
Availability to work within the 8:00 AM – 5:00 PM window
Proficiency with Microsoft 365 applications and digital workplace tools, including Excel, Word, Outlook, Teams, and web-based platforms
Strong organizational skills, self-motivated, and able to manage multiple responsibilities independently
Excellent multitasking and call control abilities
Strong customer service orientation and a client-first mindset

What we prefer

The incumbent must work with a global multidisciplinary team
Bilingual communication skills (French/English), Spanish is a strong an asset.
Experience working with a global, multidisciplinary team
Bilingual communication skills (French/English); Spanish is a strong asset
Prior experience with ERP or CRM systems (e.g., AXAPTA, Zuora, or similar platforms)
Experience in a high-volume call center or fast-paced customer service environment
Familiarity with order management, invoicing, or billing processes
Comfortable working with cross-functional teams (planning, logistics, sales)
Adaptable and quick to learn new systems, products, or processes

What we offer

Supporting your career development
Employee Assistance Programs
24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
Virtual Healthcare Services
Health Insurance Plan
Pension Plan
Unlimited Referral Reward Bonuses

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!

Aperçu du poste

dormakaba est à la recherche d'un(e) Représentant(e) du service à la clientèle basé(e) à Montréal, pour un contrat de 6 mois. Ce poste relève directement de la vice-présidente adjointe (AVP), Vacation Rental Business. Le/la Représentant(e) du service à la clientèle est responsable d'offrir du soutien aux utilisateurs finaux (clients) en effectuant un diagnostic de la demande tout en guidant les utilisateurs à travers des solutions étape par étape. Le/la titulaire est également responsable de la saisie et du traitement rigoureux des commandes de matériel et de services SaaS des clients. Le/la Représentant(e) doit assurer la couverture des appels entrants selon les objectifs établis, avec courtoisie, tout en garantissant le plus haut niveau de satisfaction client

Echelle salariale : 45 000 $ à 52 000 $ par année

Divulgation relative à l'IA: Aucun outil de sélection automatisé sera utilisé pendant le processus de candidature.

Ce que vous ferez

Répondre aux appels entrants et atteindre ou dépasser systématiquement les objectifs de temps de traitement des appels (Live Handle Time)
Interagir avec les clients afin de fournir des renseignements précis et résoudre les demandes, préoccupations et questions relatives aux produits et services
Traiter les saisies de commandes et les demandes de soumission avec précision et souci du détail
Coordonner avec l'équipe de planification afin d'assigner les meilleurs délais de livraison pour les commandes clients
Émettre des bons de commande pour les produits expédiés directement depuis notre usine partenaire
Créer et maintenir les comptes des nouveaux clients dans AXAPTA et Zuora
Appliquer les notes de crédit et les ajustements de comptes dans Zuora
Maintenir à jour ses connaissances des produits, processus et procédures
Créer et gérer les commandes des propriétaires individuels (Individual Home Owners

Ce que nous demandons

Diplôme collégial ou expérience pertinente équivalente
Minimum de 2 ans d'expérience dans un rôle de service à la clientèle
Disponibilité pour travailler dans la plage horaire de 8h00 à 17h00
Maîtrise des applications Microsoft 365 et des outils numériques de travail, incluant Excel, Word, Outlook, Teams et les plateformes web
Excellentes compétences organisationnelles, autonomie et capacité à gérer plusieurs responsabilités de façon indépendante
Excellentes habiletés en gestion des priorités (multitâches) et en contrôle d'appels
Forte orientation service à la clientèle et approche axée sur le client

Ce que nous préférons

Le titulaire du poste doit collaborer avec une équipe globale multidisciplinaire
Expérience de travail au sein d'une équipe mondiale et multidisciplinaire
Compétences de communication bilingue (français/anglais); l'espagnol constitue un atout important
Expérience préalable avec des systèmes ERP ou CRM (par exemple, AXAPTA, Zuora ou plateformes similaires)
Expérience dans un centre d'appels à haut volume ou dans un environnement de service à la clientèle au rythme soutenu
Connaissance des processus de gestion des commandes, de facturation ou de comptabilité clients
Aisance à travailler avec des équipes transversales (planification, logistique, ventes)
Capacité d'adaptation et facilité à apprendre de nouveaux systèmes, produits ou processus

Nous offrons

Soutenir votre développement de carrière
Programmes d'aide aux employés
Accès 24h/24 et 7j/7 à plus de 15 000 cours LinkedIn Learning pour vous aider dans votre développement professionnel et développer vos intérêts personnels.
Services de santé virtuels
Régime d'assurance maladie
Plan de pension
Primes illimitées de parrainage

Pourquoi rejoindre dormakaba?

Nous sommes au cœur de chaque lieu qui compte. Des portes automatiques à la gestion d'accès basée sur le cloud, en tant que leader mondial des solutions d'accès pour les écoles, les banques, les aéroports, les hôpitaux, les hôtels et bien d'autres, nous permettons une circulation fluide dans des lieux sécurisés, sûrs et durables. Forts de plus de 160 ans d'expérience et d'une culture axée sur l'excellence et l'innovation, nous offrons des opportunités stimulantes de développement dans un environnement où vous pouvez avoir un réel impact. Chez dormakaba, vous êtes encouragé à prendre des initiatives, à développer vos compétences et à bâtir votre carrière aux côtés de 16 000 experts à travers le monde qui établissent chaque jour les normes de l'industrie.

Travaillez dans un endroit où vous comptez – postulez dès maintenant !

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide technical support and diagnosis to end-users while managing inbound call volume to ensure high client satisfaction. Responsible for processing hardware and SaaS orders, managing customer accounts in AXAPTA and Zuora, and coordinating lead times with the planning team.

Requirements

Requires a college diploma or equivalent experience with at least 2 years of customer service experience. Proficiency in Microsoft 365 and bilingualism in English and French are required or strongly preferred.

Skills

Customer Support
Order Processing
Call Control
Microsoft 365
Excel
Bilingual Communication
ERP Systems
CRM Systems
Multitasking
Account Management
Invoicing
Billing Processes

Benefits

Career development support
Employee Assistance Programs
LinkedIn Learning courses
Virtual Healthcare Services
Health Insurance Plan
Pension Plan
Unlimited Referral Reward Bonuses

Visa sponsorship

Not detected in the job text

Keywords

AXAPTA
Zuora
SaaS
ERP
CRM
Microsoft 365
Excel
Word
Outlook
Teams
Order Management
Invoicing
Billing
Call Center
Customer Service
Access Solutions
Bilingual
French
English
Spanish
Live Handle Time
Drop-shipping
Credit Memos

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