Sales Manager

Company Description Kingston’s premier dual-branded Hilton complex, combining DoubleTree by Hilton Kingston and Home2 Suites by Hilton Kingston, offers a modern, full-service hospitality experience for business, leisure, and group travelers. Located just minutes from downtown Kingston and seconds from Highway 401, the complex features contemporary guest rooms and suites, thoughtful amenities, and complimentary parking. Guests can enjoy on-site dining at Cannery Kitchen & Social, which serves elevated comfort food in a welcoming setting suitable for casual meals and business gatherings. As a leading meetings and events destination, the complex includes the Ambassador Event Centre, offering 13,500 sq. ft. of flexible space for up to 1,000 guests. Supported by a professional events and catering team, the venue hosts conferences, corporate events, galas, weddings, and community functions.

Role Description The Sales Manager is responsible for driving revenue through proactive sales efforts across corporate, group, and leisure segments for DoubleTree by Hilton & Home2 Suites by Hilton Kingston and the Ambassador Event Centre. This full-time, on-site role, located in Kitchener, ON, includes managing a portfolio of accounts, generating new business through prospecting and networking, and responding to inquiries for rooms, meetings, and events. Day-to-day tasks involve preparing proposals and contracts, conducting site visits, developing sales plans, and collaborating with the revenue, operations, and catering teams to ensure seamless execution and guest satisfaction. The Sales Manager analyzes market trends, maintains accurate records in the sales system, participates in sales meetings, and represents the hotels at industry events and trade shows. The role also includes meeting or exceeding sales targets, maintaining brand standards, and fostering strong client relationships to support long-term growth.

Qualifications

• Proven experience in hotel or hospitality sales, with a focus on group business; familiarity with dual-branded or full-service properties is an asset.
• Strong relationship-building, negotiation, and client management skills, with the ability to represent the brand professionally in person, by phone, and in writing.
• Experience with sales planning, forecasting, and use of CRM or hotel sales systems; ability to analyze data and market trends to inform strategy.
• Excellent organizational and time-management skills, with the ability to manage multiple opportunities, deadlines, and priorities in a fast-paced environment.
• Effective collaboration skills, with experience working closely with revenue management, operations, and catering teams to deliver successful events and stays.
• Strong communication and presentation abilities, including comfort leading site inspections, client meetings, and presentations to groups.
• Knowledge of the Kingston and broader Ontario market, or demonstrated ability to quickly learn and navigate new markets.

Salary 60,000 per year plus bonus