Sales Coordinator
- Toronto, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
DoubleTree by Hilton Toronto Airport is looking for a Full Time Sales Coordinator.
Major areas of responsibility include:
- Assist in processing all incoming reservations received among rooming lists, mailed or in-house correspondence, Hotel Reservation Form, or facsimiles. Identify, block and process staff and VIP lists with each group.
- Review rooming lists for accuracy in format and billing and ensure prompt processing
- Maintain and adhere to Group/Meeting/Event cut off dates, group release dates
- Consistently meet department standards. Accurately complete all details.
- Send confirmation and literature requests or reply via e-mail, facsimile or administrative message when requested. Answer all reservations and communications.
- Adhere to department standards, using the guest’s name when provided or displayed, and an established script.
- Be well-informed in order to accurately answer guests’ questions about the hotel
- Attend preconvention meetings as required, be prompt and prepared.
- Communicate and work closely with Catering/Conference Services and Sales Managers throughout the group’s program to ensure success.
- Maintain open communication channels between all the team, and Catering/Conference Services team, passing along pertinent information in a timely manner.
- Provide information regarding guests and groups to all departments.
- Responsible for handling administrative duties as assigned
- Understand fully the hotel amenities, packages and promotions, banquets and meeting facilities.
- Catering and group event orders and conference resumes.
- Prepare BEO’s and coordinate with all departments with the hotel / Ensure effective communication between all hotel departments
- Ensure clients receive BEO’s in a timely manner for confirmation of events
- Produce accurate and timely reports that meet the needs of the Sales Director and Senior Management to include the reporting of appointments, calls made and business leads.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
- Other duties as assigned by Manager.
Job Type: Full-time
Work Location: In person
More about this job
Responsibilities
Process group reservations, rooming lists, confirmations, and event documentation accurately and on time. Coordinate with sales, catering, conference services, and hotel departments to support group programs, communicate client needs, and resolve issues.
Requirements
The posting does not specify formal education or prior experience requirements. The role calls for accurate administrative work, strong communication and coordination, knowledge of hotel amenities and event facilities, and consistent customer service.
Skills
- Reservation Processing
- Rooming List Management
- Group Coordination
- Attention To Detail
- Customer Service
- Written Communication
- Verbal Communication
- Interdepartmental Coordination
- Event Coordination
- BEO Preparation
- Report Preparation
- Customer Satisfaction
- Issue Resolution
- Administrative Support
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Sales
- Administrative
- Customer Service & Support
Keywords
- Hotel Reservations
- Rooming Lists
- Group Reservations
- VIP Lists
- Reservation Forms
- Cut-Off Dates
- Group Release Dates
- Guest Communications
- Preconvention Meetings
- Catering
- Conference Services
- Sales Coordination
- Banquets
- Meeting Facilities
- Group Events
- Banquet Event Orders (BEOs)
- Conference Resumes
- Appointment Reporting
- Business Leads
- Customer Satisfaction
- Administrative Duties