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Added 5 mins ago
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Douglas College

Manager, Student Services

New Westminster, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Location Hybrid / New Westminster Campus / Coquitlam Campus

Salary Range

Band 11 (Minimum- $94,443.00, Control Point- $125, 924.00, Maximum- $138,516.00). Placement within a salary band is typically up to Control Point based on skills, experience and internal equity. May place over Control Point in limited circumstances.

The Opportunity

Reporting to the Associate Director, Student Services, the Manager, Student Services delivers on the goal to provide an enriched student experience on campus for domestic and international students. The Manager ensures that programs and services offered to students promote student success and engagement. The Manager is responsible for the day-to-day activities and supervision of assigned staff teams (e.g., student life, accessibility services, student services and/or student wellness) and will manage (lead, organize, and administer) programs and support services that complement students’ academic and career objectives at Douglas College. The Manager will also initiate new programs, establish implementation strategies, identify goals and deliverables and manage other aspects of the department as assigned by the Associate Director.

Who We Are

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

What It Takes

Plan, develop, implement, and review activities, programs, co-curricular courses, events, and services that support a dynamic and supportive campus environment that promotes learning, academic success, accessibility, social inclusion, and leadership development of students at Douglas College.
Provide leadership and guidance in the delivery of activities and services to enhance the student experience of Douglas College students.
Collaborate with all areas within Student Affairs and Services to develop and deliver holistic wellness initiatives across the College (including physical, mental and sexual health).
Collaborate with faculties, departments and divisions across the College, to identify student needs, enhance existing programs and services, and develop new initiatives that meet students’ wellness, accessibility and engagement needs.
Work collaboratively with the SAS leadership team, Marketing and Communications and other student services (e.g., Douglas International) to ensure that Student Affairs & Services activities are communicated effectively to students through various channels including on-campus messaging and social media.
Ensure the college’s risks are minimized and managed through established mitigation strategies for student activities and events.
Promote and develop partnerships and relationships with internal and external groups, including but not limited to the Douglas Students’ Union, Departments of Recreation of the Cities of New Westminster and Coquitlam. Partner with universities/colleges and community organizations that enhance service learning, volunteerism, networking and community partnerships.
Plan and coordinate joint student activities with the other college stakeholders and the Douglas College Students’ Union.
Support the educational mission of the College and give strategic student experience and student development guidance to colleagues (faculties, departments, offices, etc.) throughout the College.
Provide ongoing direction to department employees, student assistants and contract employees in relation to College priorities and projects.
Lead and manage teams in one or more functional areas within Student Affairs and Services. This includes day-to-day supervision, team building, scheduling work, goal setting, recruitment and selection, mentorship, training, professional development, performance planning, evaluating and disciplining where appropriate.
Lead the day-to-day operations of the staff team by applying consistent practice, optimizing workflow, and developing the team.
Plan, develop, and monitor program budget and expenses. Approve expenditures, timesheets, invoices, and service agreements for cost code under direct responsibility. Assume direct responsibility and signing authority and approve expenditures for several cost codes.
Participate as a member of the SAS leadership team to prepare, develop, implement and evaluate of the Department’s strategic and operational plans.
Chair or participate on assigned committees as required.
Actively models the Douglas College Core Competencies.
Act on behalf of the Associate Director in their absence, as requested.
Perform other related duties as required.

Additional Information

For the Full Job Description, click here .

Regular hours of work are 830am – 430pm, Monday to Friday
Travel between Douglas Campus locations is required
Douglas College (DC) is committed to supporting a healthy work/life balance for Employees. As per the DC Administration Policy A70 Work from Home, College employees may be eligible to work from home on a part-time basis, subject to operational requirements and approval by their Responsible Administrator (RA).

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More about this job

Responsibilities

Lead student services programs and teams to promote student success, wellness, accessibility, inclusion, and engagement. Manage daily operations, budgets, staff development, partnerships, communications, and risk mitigation while contributing to Student Affairs and Services planning.

Requirements

The posting does not specify formal education or years-of-experience requirements. It calls for leadership and operational management capabilities, including program planning, staff supervision, budget oversight, collaboration, and support for student wellness and engagement.

Skills

Student Services Management
Program Development
Program Evaluation
Team Leadership
Staff Supervision
Budget Management
Student Wellness
Accessibility Services
Student Engagement
Risk Management
Strategic Planning
Partnership Development
Event Coordination
Communication
Recruitment and Selection
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Student Affairs and Services
Student Success
Student Engagement
Student Wellness
Accessibility
Social Inclusion
Leadership Development
Co-Curricular Programs
Program Implementation
Program Evaluation
Strategic Planning
Operational Planning
Budget Monitoring
Expenditure Approval
Risk Mitigation
Staff Recruitment
Staff Training
Professional Development
Performance Planning
Community Partnerships
Service Learning
Volunteerism
Event Coordination
Social Media
Physical Health
Mental Health
Sexual Health

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