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Added 19 mins ago
EB
Fraud Analyst - Cards
EQ Bank
Toronto, ON
- Full-time
The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage…
Added 20 mins ago
C
Business Analyst and Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cryopak is seeking a Business Analyst & Planning Lead to support and optimize planning activities related to MRP, materials management, and production scheduling. This role combines…
Added 20 mins ago
Supervised Instructor Therapist 8 Month Contract
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Toronto, ON · Scarborough, ON
Work with multiple clients (age range): 2-18 years old, under the supervision of a Registered Behavior Analyst (RBA) and Supervised Senior Therapist
Added 36 mins ago
JI
Business Analytics & Transformation Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
We are seeking a Business Analytics & Transformation Analyst to help business teams leverage analytics, reporting, process improvement, automation, and emerging technologies to improve…
Added 36 mins ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
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Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 36 mins ago
A
Data Analyst
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North Vancouver, BC
- Full-time
As a Data Analyst, you play an essential role in making data accessible and useful across the planning and supply chain functions. You execute analyses, build reports and dashboards, and…
Added 36 mins ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Added 50 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 50 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 50 mins ago
TI
Security Analyst
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for " Security Analyst”
Added 50 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Added 50 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 50 mins ago
ZS
Risk Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 50 mins ago
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Integrated Logistics Support Analyst, Aircraft & Ships-EN
CAE
Montreal, QC
- Full-time
Work collaboratively as part of an Integrated Logistics Support analyst team.
Added 50 mins ago
AE
Data Analyst
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As a Data Analyst, you play an essential role in making data accessible and useful across the planning and supply chain functions. You execute analyses, build reports and dashboards, and…
Added 50 mins ago
MH
VIE – Demand Planning Analyst – Moët Hennessy Brands
Moët Hennessy
Montreal, QC
- Other
…world leader in luxury. We are looking for a Demand Planning Analyst to join our Montreal-based…
Added 50 mins ago
D
Transaction Processing Officer
Dexian
Mississauga, ON
- $24 to $25 CAD / hour
- Contract
We are seeking a detail-oriented Banking Operations Analyst to support daily transaction processing and exception management within a financial services environment. The ideal candidate…
Added 50 mins ago
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US Corporates - Credit Analyst, Associate Director - Industrials & Transportation - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Associate Director - Industrials & Transportation
Added 50 mins ago
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Bilingual Technical Helpdesk Analyst L1
Panasonic
Niagara-on-the-Lake, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 50 mins ago
US Corporates - Credit Analyst, Associate Director - Industrials & Transportation - Toronto
Fitch Group
Toronto, ON
US Corporates – Credit Analyst, Associate Director - Industrials & Transportation
Added 50 mins ago
SO
SCM Operations Category Management Advisor
Spirit Omega Inc.
Calgary, AB
- Contract
Reporting to the Manager/Senior Manager, SCM Operations Category Management, the Contract SCM Analyst is responsible for managing assigned category portfolios and related work throughout…
Added 50 mins ago
FP&A Financial Analyst
Alstom
Saint-Bruno, QC
Analyst FP&A headcount and reporting is responsible for analyzing financial results, monitoring headcount and support function costs, coordinating month-end reporting activities, and…
Added 1 hour ago
FA
Business Analyst
Facility Association
Toronto, ON
- $95,000 to $116,000 CAD / year
- Full-time
Facility Association is looking for a Business Analyst to join our IT team.
Added 1 hour ago
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Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart
Mississauga, ON
- Full-time
Added 1 hour ago
DC
Helpdesk Analyst
Dover Corporation
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…

Dover Corporation

Helpdesk Analyst

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 1, 2027
Experience: · Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management
- Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
- Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.
Advance troubleshooting
- Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.
Training and development
- Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.
Coordinate Cross-Function Teams
- Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.

· Experience - Minimum 3 years in customer support, client relations or technical help desk

· Product Knowledge - Deep understanding of the company's product services and/or software application

· Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools

· Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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More about this job

Responsibilities

Own high-priority and complex escalated tickets, troubleshoot difficult hardware and software issues, and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate problem-solving, communication, composure under pressure, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Technical Help Desk
Product Knowledge
Bulloch Hardware And Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
Training And Development
Cross-Functional Collaboration
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Relations
Technical Help Desk
Escalation Analyst
Level 1 Support
Level 3 Support
Escalation Management
Ticket Management
Service-Level Agreements
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training And Development
Cross-Functional Collaboration
De-Escalation
Conflict Resolution
Problem-Solving
Communication
Analytical Skills
Accountability
Adaptability

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