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Added 6 mins ago
Cyber and Forensic Technology Consulting Analyst/Associate- Fleming Internship Program
Charles River Associates - Private
Toronto, ON
Our Summer Analyst/Associate Internship program mirrors the analyst experience to give you an understanding of our business and experience project work at Charles River Associates.…
Added 20 mins ago
TI
Salesforce Business Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Salesforce Business Analyst"
Added 20 mins ago
BR
Business and Quality Control Analyst
BJRC Recruiting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Our client is an established, privately held Canadian financial services company with a long-standing presence in the mortgage lending and investment sectors. They are seeking a Business…
Added 20 mins ago
TM
Financial Analyst - 3 months
The Mason Group - Strategic Search Partners
Milton, ON
- $40 to $45 CAD / hour
- Contract
Our client is a hydro utility that distributes electricity to thousands of residential and commercial customers and is seeking a hands-on Financial Analyst to join its busy finance team for…
Added 36 mins ago
WI
Project Controls Analyst
WSP in Canada
BC · British Columbia, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 36 mins ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 51 mins ago
D
Product Owner, Product Management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 51 mins ago
D
Product Owner, Product Management
Desjardins
Levis, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 51 mins ago
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Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Actively build investment and product knowledge as well as advisory capability among branch colleagues to support achievement of their own sales and client acquisition targets
Added 1 hour ago
Supervised Instructor Therapist 8 Month Contract
SAAAC Autism Centre
Toronto, ON · Scarborough, ON
Help to reduce client’s challenging behaviors (e.g., aggression, self-injurious behaviors, property destruction, sensory behaviors) by collecting data, using antecedent and consequent based…
Added 1 hour ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 1 hour ago
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AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
…platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient…
Added 1 hour ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 1 hour ago
C
Integrated Logistics Support Analyst, Aircraft & Ships-EN
CAE
Montreal, QC
- Full-time
Work collaboratively as part of an Integrated Logistics Support analyst team.
Added 1 hour ago
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VIE – Demand Planning Analyst – Moët Hennessy Brands
Moët Hennessy
Montreal, QC
- Other
Based in Montreal and reporting to the Senior Supply Chain Manager, the Demand Planning Analyst will support the Moët Hennessy Canada portfolio and work closely with Supply Chain,…
Added 1 hour ago
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Bilingual Technical Helpdesk Analyst L1
Panasonic
Niagara-on-the-Lake, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 2 hours ago
DC
Helpdesk Analyst
Dover Corporation
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…
Added 2 hours ago
WI
Project Controls Analyst
WSP in Canada
Whitehorse, YT
- Full-time
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WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
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As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
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Customer Success Operations Analyst
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The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
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Director of Financial Planning and Analysis
Vaco by Highspring
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- $160,000 to $180,000 CAD / year
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Our client is a leading capital markets organization. They are looking for a Director, Corporate FP&A who will be responsible for leading the Corporate FP&A team responsible for enterprise…
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Technical Support Analyst
Acturis Limited
Victoria, BC
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As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will…
Added 2 hours ago
WI
Project Controls Analyst
WSP in Canada
Victoria, BC
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As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
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Technical Business Analyst Co-op at Acturis Canada - Winter 2027
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Added 2 hours ago
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Business Risk Analyst - TD Asset Management
TD
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- Full-time
In attaining this client commitment, TDAM has built one of Canada’s largest and most respected investment management and research teams with more than 220 Portfolio Managers, Associate…

Dover Corporation

Helpdesk Analyst

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 1, 2027
Experience: · Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management
- Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
- Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.
Advance troubleshooting
- Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.
Training and development
- Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.
Coordinate Cross-Function Teams
- Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.

· Experience - Minimum 3 years in customer support, client relations or technical help desk

· Product Knowledge - Deep understanding of the company's product services and/or software application

· Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools

· Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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More about this job

Responsibilities

Own high-priority and complex escalated tickets, troubleshoot difficult hardware and software issues, and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate problem-solving, communication, composure under pressure, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Technical Help Desk
Product Knowledge
Bulloch Hardware And Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
Training And Development
Cross-Functional Collaboration
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Relations
Technical Help Desk
Escalation Analyst
Level 1 Support
Level 3 Support
Escalation Management
Ticket Management
Service-Level Agreements
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training And Development
Cross-Functional Collaboration
De-Escalation
Conflict Resolution
Problem-Solving
Communication
Analytical Skills
Accountability
Adaptability

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