Find work in Canada.

517,367 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 20 mins ago
EB
Fraud Analyst - Cards
EQ Bank
Toronto, ON
- Full-time
The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage…
Added 20 mins ago
C
Business Analyst and Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cryopak is seeking a Business Analyst & Planning Lead to support and optimize planning activities related to MRP, materials management, and production scheduling. This role combines…
Added 36 mins ago
JI
Business Analytics & Transformation Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
We are seeking a Business Analytics & Transformation Analyst to help business teams leverage analytics, reporting, process improvement, automation, and emerging technologies to improve…
Added 36 mins ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 36 mins ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
Added 50 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 50 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 50 mins ago
C
Integrated Logistics Support Analyst, Aircraft & Ships-EN
CAE
Montreal, QC
- Full-time
Work collaboratively as part of an Integrated Logistics Support analyst team.
Added 50 mins ago
MH
VIE – Demand Planning Analyst – Moët Hennessy Brands
Moët Hennessy
Montreal, QC
- Other
Based in Montreal and reporting to the Senior Supply Chain Manager, the Demand Planning Analyst will support the Moët Hennessy Canada portfolio and work closely with Supply Chain,…
Added 50 mins ago
FR
US Corporates - Credit Analyst, Associate Director - Industrials & Transportation - Toronto
Fitch Ratings
Toronto, ON
- Full-time
…within the organization to offer professional and personal…
Added 50 mins ago
P
Bilingual Technical Helpdesk Analyst L1
Panasonic
Niagara-on-the-Lake, ON
- Full-time
Provides bilingual technical support through telephone & e-mail for timely resolution of customer issues. Assists customers with general programming, and or operational errors.
Added 50 mins ago
US Corporates - Credit Analyst, Associate Director - Industrials & Transportation - Toronto
Fitch Group
Toronto, ON
…within the organization to offer professional and personal…
Added 50 mins ago
FP&A Financial Analyst
Alstom
Saint-Bruno, QC
Analyst FP&A headcount and reporting is responsible for analyzing financial results, monitoring headcount and support function costs, coordinating month-end reporting activities, and…
Added 1 hour ago
W
Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart
Mississauga, ON
- Full-time
…usability, and governance of Salesforce and internal platforms that support Walmart Connect’s sales and operational…
Added 1 hour ago
DC
Helpdesk Analyst
Dover Corporation
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…
Added 1 hour ago
GI
Technical Support Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.
Added 1 hour ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 1 hour ago
AL
Technical Support Analyst
Acturis Limited
Victoria, BC
- Full-time
As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will…
Added 1 hour ago
AL
Technical Business Analyst Co-op at Acturis Canada - Winter 2027
Acturis Limited
Victoria, BC
- Internship
Bike lockers and storage to support your daily commute
Added 1 hour ago
T
Business Risk Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Added 1 hour ago
SL
Analyst, Investment Operations
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…Portfolio Management, Product, and Institutional teams. The Analyst will support the newly established ETF mandate, manage day-to-day ETF operations activities, and assist the Investment…
Added 1 hour ago
B
Credit Analyst, Commercial Banking ( Real Estate Finance)
BMO
Montreal, QC · DEMA
- Full-time
Analyzes credit information to support lending decisions and processes for new and existing Commercial banking loans and credit solutions in an assigned portfolio of clients. Makes credit…
Added 1 hour ago
Business Analyst - Dealertrack
AutoTrader.ca
Toronto, ON
As Business Analyst, you will support Dealertrack lender clients across implementation, testing, production support and platform changes. You will be a key bridge between lenders and…
Added 1 hour ago
AC
IT and Cybersecurity Risk Analyst
Air Canada
Dorval, QC
- Full-time
The Analyst, IT & Cybersecurity Risk supports Air Canada's cybersecurity risk management and compliance programs. The role helps identify, assess, and manage cybersecurity and technology…

Dover Corporation

Helpdesk Analyst

Moncton, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 1, 2027
Experience: · Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management
- Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
- Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.
Advance troubleshooting
- Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.
Training and development
- Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.
Coordinate Cross-Function Teams
- Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.

· Experience - Minimum 3 years in customer support, client relations or technical help desk

· Product Knowledge - Deep understanding of the company's product services and/or software application

· Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools

· Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Apply About employer

More about this job

Responsibilities

Own high-priority and complex escalated tickets, troubleshoot difficult hardware and software issues, and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate problem-solving, communication, composure under pressure, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Technical Help Desk
Product Knowledge
Bulloch Hardware And Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
Training And Development
Cross-Functional Collaboration
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Relations
Technical Help Desk
Escalation Analyst
Level 1 Support
Level 3 Support
Escalation Management
Ticket Management
Service-Level Agreements
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training And Development
Cross-Functional Collaboration
De-Escalation
Conflict Resolution
Problem-Solving
Communication
Analytical Skills
Accountability
Adaptability

Report this job