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Added 7 mins ago
Cyber and Forensic Technology Consulting Analyst/Associate- Fleming Internship Program
Charles River Associates - Private
Toronto, ON
Our Summer Analyst/Associate Internship program mirrors the analyst experience to give you an understanding of our business and experience project work at Charles River Associates.…
Added 7 mins ago
Senior Data Reporting Analyst
Equitable
Waterloo, ON
Equitable is growing! We are looking for a Senior Data Reporting Analyst to join our Group Actuarial team!
Added 21 mins ago
OS
Operational Excellence Analyst
Orion Steel Group
Camrose, AB · Edmonton, AB
- Full-time
The Operational Excellence Analyst will support our Camrose location. The Analyst will be responsible for developing and implementing the corporate operational excellence strategy at…
Added 21 mins ago
TI
Salesforce Business Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Salesforce Business Analyst"
Added 21 mins ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
…requirements, confirming design meets end user needs, data migration analyst, support for QA (testing phases) and end user knowledge transfer and system deployment…
Added 21 mins ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
…requirements, confirming design meets end user needs, data migration analyst, support for QA (testing phases) and end user knowledge transfer and system deployment…
Added 21 mins ago
RI
Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
- Contract
Job role: Senior Business Analyst – ERP/EAM Implementation
Added 21 mins ago
JG
Business Systems Analyst (BSA) – TSBI
J&M Group
Toronto, ON
- Contract
Added 21 mins ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 21 mins ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
…Services/Treasurer in their absence and will supervise the Senior Financial Analyst, Procurement and Risk Analyst and AP/AR Analyst while providing support and mentorship to other finance…
Added 37 mins ago
C
Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 37 mins ago
L
Product Manager
LBMX
London, ON
- Full-time
3–6 years in product management or a closely related role (product owner, business analyst, solutions consultant, engineer moving into product) in B2B SaaS.
Added 37 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Carbon Accounting & Reporting: Assist in compiling and verifying Scope 1, 2, and 3 greenhouse gas (GHG) emissions inventories using enterprise sustainability software.
Added 37 mins ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 52 mins ago
MI
Functional Analyst
Maarut Inc
Montreal, QC
- Contract
Added 52 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Additional designations, such as Certified Investment Manager (CIM) or Chartered Financial Analyst (CFA), may be required as DUCA’s product line evolves
Added 52 mins ago
E
Senior Data Reporting Analyst
Equitable
Waterloo, ON
- $80,000 to $95,000 CAD / year
- Full-time
Equitable is growing! We are looking for a Senior Data Reporting Analyst to join our Group Actuarial team!
Added 1 hour ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Build distributed microservices that power critical financial systems as a Senior Software Engineer, Java Microservices at Citi. You will design, develop, and implement scalable backend…
Added 1 hour ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
P
Bilingual Technical Helpdesk Analyst L1
Panasonic
Niagara-on-the-Lake, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 2 hours ago
FA
Business Analyst
Facility Association
Toronto, ON
- $95,000 to $116,000 CAD / year
- Full-time
Facility Association is looking for a Business Analyst to join our IT team.
Added 2 hours ago
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Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart
Mississauga, ON
- Full-time
Added 2 hours ago
DC
Helpdesk Analyst
Dover Corporation
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…
Added 2 hours ago
AG
Tax Analyst
Aquilini Group
Vancouver, BC
- Full-time
As the Tax Analyst at Aquilini, no two days are alike. You will manage a diverse portfolio of companies, navigate complex tax regulations, and adapt to constantly evolving situations. Every…
Added 2 hours ago
GI
Technical Support Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.

Dover Corporation

Helpdesk Analyst

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 1, 2027
Experience: · Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management
- Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
- Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.
Advance troubleshooting
- Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.
Training and development
- Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.
Coordinate Cross-Function Teams
- Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.

· Experience - Minimum 3 years in customer support, client relations or technical help desk

· Product Knowledge - Deep understanding of the company's product services and/or software application

· Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools

· Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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More about this job

Responsibilities

Own high-priority and complex escalated tickets, troubleshoot difficult hardware and software issues, and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate problem-solving, communication, composure under pressure, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Technical Help Desk
Product Knowledge
Bulloch Hardware And Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
Training And Development
Cross-Functional Collaboration
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Relations
Technical Help Desk
Escalation Analyst
Level 1 Support
Level 3 Support
Escalation Management
Ticket Management
Service-Level Agreements
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training And Development
Cross-Functional Collaboration
De-Escalation
Conflict Resolution
Problem-Solving
Communication
Analytical Skills
Accountability
Adaptability

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