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Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
Added 4 mins ago
Director, Product & Margin
Source Atlantic Ltd.
Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Added 4 mins ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
Maintain assigned customer accounts and related information in ERP or other approved systems.
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DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate…
Added 4 mins ago
Lift Maintenance - Mechanic - Winter 2026/27
Sunshine Village Corporation
Banff, AB
…efficient, dependable operation and maintenance of the lift systems. This role is focused on safety, efficiency, and being approachable and courteous while assisting Lift Mechanics in their…
Added 4 mins ago
Environmental Health & Safety Manager
Greenfield Global Inc.
Johnstown, ON
Lead the registration and maintenance of the EH&S Management Systems (ISO 14001, ISO 45001) and report on their effectiveness to Leadership.
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Manager - Engineering, NGL
Wolf Midstream
Calgary, AB
…risk-informed decisions, and remain accountable for the engineering systems that protect people, the environment, production, and asset value. The role connects immediate operating needs…
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Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Moncton, NB
Install, service and repair used and new appliances and propane systems with direct supervision from a certified Service Technician and capture hours in your log book.
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SHIFT LEADER - ORFUS OUTLET
Kitchen Stuff Plus
Toronto, ON
Computer skills; ability to learn technological systems with ease
Added 4 mins ago
UO
Tenure-Track Position in Community-Engaged Scholarship
University of Alberta
Edmonton, AB
- Full-time
…expertise in Indigenous methodologies, Indigenous knowledge systems, or Indigenous approaches to Psychology. We also welcome applicants with a growing interdisciplinary and…
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UO
Assistant/Associate/Full Professor, Division of Pediatric Neurology
University of Alberta
Edmonton, AB
- Full-time
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Quality Engineer II
3f003dc7-1976-44db-b5e0-0c1851def895
ON
- $65,000 to $85,000 CAD / year
- Full-time
Knowledge of machining operations, quality assurance systems, calibration, and gauging
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Technical Lead - Railway Infrastructure
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Coordinate design activities and ensure integration with related disciplines, including civil, structural, geotechnical, systems, operations, and architecture.
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Railway Infrastructure Specialist
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
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Human Factors Specialist
AtkinsRéalis
Mississauga, ON
- Part-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
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A
Engineer - Cable Routing and Low-Voltage Systems
AtkinsRéalis
Montreal, QC
- Full-time
Join AtkinsRéalis as a Designer - Cable Routing and Low-Voltage Systems and contribute to the delivery of innovative public transit and railway projects. Working within a multidisciplinary…
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Regional Operations Manager - GTA
Foodtastic
ON · Missisauga, Ontario
- Full-time
Gain adoption and sustainability of new systems and tools across Brand.
Added 4 mins ago
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Regional Sales Manager – Eastern Canada
Trevor Frances Recruitment
Remote, Canada
- Full-time
- Remote
Pipeline Management: Maintain accurate pipeline management, forecasting, and reporting through CRM systems.
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RU
Senior Data Engineer
RSM US LLP
Calgary, AB · Toronto, ON
- Full-time
Design and develop ETL pipelines that consolidate data from various source systems into a unified data platform, including defining source-to-target mappings, business rules, and any…
Added 4 mins ago
TT
Intermediate Project Controls – Planner/Scheduler Burlington, ON
TWD Technologies Ltd.
Burlington, ON
- Full-time
Perform project controls activities in accordance with company standards, quality management systems, and project procedures.
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Senior Business Analyst
KTek Resourcing
AB · Edmonton, AB
- Contract
Work with business and IT teams to identify data requirements for migration from existing legacy systems to the new ERP/EAM.
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Indigenous and Stakeholder Relations Professional
Airswift
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Familiarity with stakeholder tracking and risk management systems.
Added 5 mins ago
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Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
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Packaging Planning Specialist
Tundra Technical Solutions
Cambridge, ON
- $45.67 to $50 CAD / hour
- Full-time
Maintain packaging and material data using ERP and reporting systems.
Added 5 mins ago
AI
Java Developer
Apptoza Inc.
Mississauga, ON
- Full-time
REST based integrations with upstream/downstream systems

Dover Corporation

Helpdesk Analyst

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 1, 2027
Experience: · Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management
- Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
- Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.
Advance troubleshooting
- Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.
Training and development
- Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.
Coordinate Cross-Function Teams
- Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.

· Experience - Minimum 3 years in customer support, client relations or technical help desk

· Product Knowledge - Deep understanding of the company's product services and/or software application

· Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools

· Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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More about this job

Responsibilities

Own high-priority and complex escalated tickets, troubleshoot difficult hardware and software issues, and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate problem-solving, communication, composure under pressure, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Technical Help Desk
Product Knowledge
Bulloch Hardware And Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
Training And Development
Cross-Functional Collaboration
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Relations
Technical Help Desk
Escalation Analyst
Level 1 Support
Level 3 Support
Escalation Management
Ticket Management
Service-Level Agreements
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training And Development
Cross-Functional Collaboration
De-Escalation
Conflict Resolution
Problem-Solving
Communication
Analytical Skills
Accountability
Adaptability

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