Director of Operations

Director of Operations

Downtown Surrey Business Improvement Association (DSBIA) Downtown Surrey, BC Full-time | Permanent

Salary: $85,000 range

Job Overview

The Downtown Surrey Business Improvement Association (DSBIA) is seeking a Director of Operations who will work alongside colleagues to help deliver programs, events, member services, and organizational priorities in support of a vibrant, growing downtown core.

Reporting to the Chief Executive Officer, the Director of Operations is an active, hands-on member of the team. The role collaborates closely with the CEO and colleagues across the organization, contributes directly to day-to-day work, and steps in wherever needed to support governance, events, member engagement, and shared priorities.

This role is well suited to an experienced, team-oriented business professional who enjoys sharing responsibility, solving problems with colleagues, and contributing directly in community-focused, mission-driven environments. Success requires a collaborative approach with staff, business members, community partners, and public-sector stakeholders.

Key Responsibilities

· Work collaboratively with the CEO and team to keep day-to-day activities organized, responsive, and moving forward

· Partner closely with the CEO and colleagues to advance governance commitments and strategic priorities

· Contribute to Board and committee materials, member records, research, reporting, and member communications in coordination with the team

· Plan, deliver, and evaluate events and placemaking initiatives alongside colleagues, sharing both coordination and hands-on execution

· Work with colleagues to recruit, support, and guide summer students and contribute directly to related program activities

· Build and maintain strong relationships with business members in partnership with staff, particularly across the retail, office, and development sectors

· Collaborate with the CEO and team on the development and execution of the DSBIA Strategic Plan, contributing wherever support is needed

· Participate in budgeting, financial planning, and cash-flow monitoring with the CEO and relevant team members

· Develop partnerships with business owners, community organizations, and all levels of government in coordination with colleagues

· Visits to businesses to build relationships

· Represent the DSBIA on committees, task forces, and sector forums, sharing insights and follow-up with the broader team

· Work with colleagues and partners to deliver member services and initiatives related to public safety, transportation, sustainability, and downtown enhancement

· Pitch in on website updates and improvements, coordinating with staff and external service providers as needed

Qualifications

Education

· Bachelor’s degree in Business Administration, Management, or a related field

Experience

· 3–5 years of management, operations, or comparable relevant experience in a collaborative team environment.

Skills & Competencies

· Collaborative leadership skills, with the ability to guide, support, and work alongside colleagues

· Excellent written and verbal communication skills

· Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and database systems, with confidence using digital tools for communications, event registration and record keeping

· Familiarity with AI tools with sound judgement around accuracy, confidentiality and appropriate use

· Strong attention to detail and shared accountability, including raising issues early, communicating openly, and working with others on corrective action

· Experience with budgeting, financial oversight, and strategic planning

· Ability to build trust, share information, and work effectively with diverse colleagues and stakeholders

· Experience contributing directly to event planning, delivery, and community engagement as part of a team

Working Conditions

· Work arrangement: Primarily in-office, with regular time spent in the community attending events and meeting with members and partners.

· Occasional evening and weekend work is required to support events and organizational activities, with advance notice wherever possible

About DSBIA

The Downtown Surrey Business Improvement Association (DSBIA) is a non-partisan, not-for-profit business organization representing over 1,400 members in Downtown Surrey. Governed by a volunteer Board, the DSBIA works to advance economic prosperity, growth, livability, and investment in the downtown core through leadership, advocacy, and collaboration.

DSBIA values diverse perspectives and encourages applications from candidates of all backgrounds.

How to Apply

Please submit your résumé and cover letter to: info@downtownsurreybia.com

Application deadline: 4:00 pm Thursday November 12, 2026

• We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.