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Data & Business Support Analyst
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Toronto, ON
Aptitude for learning new computer software programs
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Senior Business Analyst
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Added 1 hour ago
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Production Support Analyst
LTM
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Role – Sr. Technical Analyst – Production Support

DRA Global

Business Systems Analyst

Toronto, ON, Canada

The compensation range for this role is $75,000 to $90,000 annually, depending on the candidate's experience and qualifications. · Full-time

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Job details

Pay: The compensation range for this role is $75,000 to $90,000 annually, depending on the candidate's experience and qualifications.
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

DRA Global Limited is an international multi-disciplinary engineering, project delivery and operations management group, predominantly focused on the mining, minerals and metals industry.

The Group has an extensive track record spanning over four decades across a wide range of commodities. Our teams have deep expertise in the mining, minerals and metals processing

industries, as well as related non-process infrastructure such as, water, and energy solutions.

DRA covers all major mining centers with offices across Africa and the Middle East, North and South America, and the Asia-Pacific.

The Business Systems Analyst - ERP is responsible for analyzing, designing, and implementing ERP systems for the business and in addition manages initiatives, enhancements, upgrades and change requests. He/She works closely with the Project Managers, Developers, Testers, and End-Users to ensure that the systems meet the business requirements and adhere to best practices and assists with training, support, and documentation for the systems.

The Business Systems Analyst – ERP also engages with stakeholders and software providers.

Responsibilities:

Assist with business analysis and gathering of requirements for ERP systems.
Assist with the creation of functional specifications and test cases for the systems.
Coordinate with the project managers, developers, testers, and end-users throughout the system
development life cycle.
Perform system testing and user acceptance testing to ensure quality and functionality.
Create and maintain training scripts and knowledge articles
Create and maintain technical system documentation, adhering to IT standards and methodologies.
Assist with training and second level support of ERP systems.
Identify and resolve issues and risks related to the systems.
Attend system software provider webinars and / expert sessions, staying up to date with product features
and upgraded items.
Continuedly look for opportunities to enhance, with a focus on improving the end user experience and
fulfilling business needs.
Manage initiatives, enhancements, new implementations, upgrades and change request using company recommended methodologies.
Address escalations and engage with business stakeholders and system super users, globally.
Actively participate in routine system maintenance activities.

Qualifications:

Tertiary education in computer science, information systems, or a related field.
Formal Qualification Required.
Experience with ERP and Workflow Functionality.
Two years working in the IT division of a medium-sized enterprise.
Experience working with SQL Server 2012 or Higher.
Experience working with SharePoint 2013 / 2016 / O365.
Knowledge of Microsoft Office 2013 / 2016 Applications.
Knowledge of SharePoint 2013/2016 / O365.

Employment type:

Permanent

Our competitive compensation package has been designed to reward our employees’ skills, competencies and performance that align with our culture. The compensation range for this role is $75,000 to $90,000 annually, depending on the candidate's experience and qualifications. DRA offers a hybrid work policy, excellent health and dental benefits including an HSA, RRSP matching, employee recognition programs, and plenty of opportunities to build genuine relationships.

We may use Artificial Intelligence (AI) tools to help screen/assess/select candidates as part of our recruitment process.

We value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting, engaging, and retaining talented people. We welcome applications from all backgrounds regardless of gender, age, disability, and ethnicity.

Our commitment to equal opportunities and a diverse workplace is embodied in our values of People, Safety, Trust, Integrity, Excellence, and Courage.

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More about this job

Responsibilities

Analyze, design, implement, and support ERP systems, including enhancements, upgrades, implementations, and change requests. Gather requirements, coordinate with project teams and stakeholders, test systems, maintain documentation and training materials, and resolve issues while improving the end-user experience.

Requirements

A formal tertiary qualification in computer science, information systems, or a related field is required, along with experience in ERP and workflow functionality. Candidates should have two years of experience in the IT division of a medium-sized enterprise and experience with SQL Server 2012 or later, SharePoint 2013/2016 or O365, and Microsoft Office 2013/2016.

Skills

ERP Systems
Business Analysis
Requirements Gathering
Functional Specifications
Test Case Development
System Testing
User Acceptance Testing
SQL Server
SharePoint
Microsoft Office
Training
Second-Level Support
Technical Documentation
Stakeholder Engagement
Change Management
System Maintenance

Benefits

Health Benefits
Dental Benefits
Health Savings Account
RRSP Matching
Employee Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

ERP Systems
Workflow Functionality
Business Analysis
Requirements Gathering
Functional Specifications
Test Cases
System Development Life Cycle
System Testing
User Acceptance Testing
SQL Server 2012
SharePoint 2013
SharePoint 2016
SharePoint Online
Microsoft Office 2013
Microsoft Office 2016
Training Scripts
Knowledge Articles
Technical Documentation
IT Standards
System Upgrades
Change Requests
System Implementations
Project Management
Stakeholder Engagement
End-User Support
System Maintenance
Mining
Minerals Processing
Metals Processing

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