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Drake Property Management

Property Manager

Hamilton, ON, Canada

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Drake Property Management

Drake Property Management is a growing multifamily property management company dedicated to creating well maintained communities where residents feel at home and employees feel supported. We manage multi-residential properties across multiple provinces and operate as one integrated team across operations, leasing, maintenance, capital projects, and support functions.

Our teams work collaboratively to deliver consistent, high-quality building operations, strong financial performance, and a reliable resident experience. We emphasize clear expectations, accountability, and practical execution, supported by systems, processes, and strong leadership.

We are committed to building a professional, inclusive, and performance-driven environment where team members are empowered to take ownership, develop their skills, and contribute to the success of the portfolio.

Position Overview

The Property Manager is responsible for the operational, financial, and resident experience performance of a portfolio of multifamily residential properties.

Reporting to the Regional Manager, this role acts as the primary business leader for the assigned portfolio and is accountable for achieving occupancy, revenue, expense management, and Net Operating Income (NOI) objectives while maintaining high standards of building operations and resident satisfaction.

The Property Manager oversees all day-to-day operations, leads on-site teams, manages vendor relationships, and works collaboratively with internal departments to support portfolio growth and performance.

This position is intended for experienced property management professionals who have demonstrated success managing complex assets and navigating challenging operational environments, including lease-up and stabilization efforts, underperforming asset turnarounds, resident activism, major capital projects, and emergency or crisis situations.

Essential Duties and Responsibilities

Operations and Asset Performance

Oversee the day-to-day operations of a portfolio of multifamily residential properties.
Conduct regular property inspections to ensure asset quality, curb appeal, safety, and operational standards are maintained.
Identify operational deficiencies and implement corrective action plans.
Ensure preventative maintenance programs are executed effectively and building systems are maintained appropriately.
Manage contractor and vendor relationships, including scope development, tendering, pricing review, quality control, and performance management.
Monitor service standards and ensure work is completed professionally, efficiently, and within budget.
Support lease-up, repositioning, and stabilization initiatives for newly acquired or renovated assets.
Develop and implement action plans to improve performance at underperforming properties.
Participate in due diligence and operational assessments related to acquisitions and portfolio transitions as required.

Financial Performance and Revenue Management

Prepare and manage annual operating budgets and assist with capital budget planning.
Accountable for achieving revenue, occupancy, collection, and NOI targets across the portfolio.
Review monthly financial statements and prepare variance analysis with clear recommendations and action plans.
Identify opportunities to improve financial performance through revenue growth, operational efficiencies, and expense control.
Monitor rental rates, market conditions, concessions, and competitive positioning to maximize revenue.
Oversee rent collection efforts and ensure arrears are managed proactively and effectively.
Ensure purchase order, invoice approval, and expense management processes are followed consistently.
Collaborate with Asset Management and Regional Leadership on value-add initiatives and revenue enhancement opportunities.

Leasing and Resident Experience

Drive leasing performance and maintain occupancy levels in alignment with portfolio targets.
Ensure leasing teams execute company leasing standards and conversion strategies effectively.
Monitor resident satisfaction and retention metrics and implement initiatives to improve resident experience.
Resolve escalated resident concerns, disputes, and complex tenancy matters professionally and efficiently.
Manage sensitive resident relations situations, including community complaints, organized resident groups, activism, media attention, and public-facing concerns.
Maintain strong working knowledge of applicable legislation including the Residential Tenancies Act, Human Rights Code, Accessibility for Ontarians with Disabilities Act, and related housing regulations.

Leadership and Team Development

Lead, mentor, and develop Property Administrators, Assistant Property Managers, Community Managers, Building Managers, and maintenance staff.
Foster a culture of accountability, professionalism, service excellence, and continuous improvement.
Support recruitment, onboarding, training, coaching, and performance management activities.
Conduct regular team meetings and one-on-one performance discussions.
Identify succession planning opportunities and support employee development initiatives.
Act as a resource and mentor to junior property management team members.

Capital Projects and Asset Improvement

Support planning and execution of capital projects, suite renovations, and property improvement initiatives.
Coordinate with internal departments and external consultants to ensure projects are completed on time and within budget.
Monitor project progress and proactively identify operational risks or delays.
Provide operational input into project planning, resident communication, and site readiness activities.

Emergency and Crisis Management

Serve as an escalation point for after-hours emergencies and significant operational incidents.
Lead response efforts related to floods, fires, power outages, environmental issues, life safety events, and other emergencies.
Coordinate with emergency services, restoration vendors, insurers, and internal stakeholders as required.
Maintain business continuity and resident communication during crisis situations.
Ensure incident reporting and follow-up procedures are completed accurately and promptly.

Cross Functional Collaboration

Partner with Leasing, Finance, Asset Management, Capital Projects, Marketing, Resident Relations, Human Resources, IT, and Legal teams to achieve portfolio objectives.
Provide timely and accurate reporting on operational, financial, and asset performance metrics.
Participate in strategic initiatives and continuous improvement projects across the organization.

Education, Experience and Skills

Postsecondary education in Business, Real Estate, Property Management, Finance, or a related discipline preferred.
Minimum 2-5 years of multifamily residential property management experience.
Minimum 2 years of experience managing complex or large-scale residential assets.
Demonstrated success managing budgets, financial reporting, and NOI performance.
Experience with asset stabilization, lease-up activities, repositioning initiatives, or turnaround strategies considered a strong asset.
Proven ability to improve occupancy, revenue, collections, and operating efficiencies.
Experience managing resident escalations, community relations issues, and high-profile operational challenges.
Exposure to emergency response and crisis management situations.
Strong understanding of building operations, preventative maintenance, and capital planning.
Knowledge of applicable residential tenancy legislation and regulatory requirements.
Experience with Yardi and Microsoft Office Suite preferred.
Valid driver's license and ability to travel regularly between properties.

Qualifications

Strong business and financial acumen with the ability to think like an asset owner.
Demonstrated ability to identify opportunities to increase NOI and asset value.
Strong leadership presence and ability to influence teams without direct authority.
Excellent communication, negotiation, and conflict resolution skills.
Ability to manage complex situations calmly and professionally.
Strong problem-solving and decision-making capabilities.
Highly organized with excellent attention to detail.
Results-oriented with a strong sense of ownership and accountability.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
High level of integrity, professionalism, and discretion.
Familiarity with Hamilton ON markets.

How We Work

At Drake Property Management, we foster a culture of accountability, collaboration, and continuous improvement. This full-time, permanent role is based in GTA and typically operates Monday to Friday, 8:00 am–5:00 pm, with occasional after-hours work as required.

We offer a competitive salary, comprehensive benefits, and a vehicle allowance, commensurate with experience and qualifications.

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More about this job

Responsibilities

Oversee the operational, financial, and resident experience performance of a multifamily property portfolio, including budgets, occupancy, revenue, expenses, and NOI. Lead on-site teams, manage vendors and capital projects, resolve escalated resident matters, and coordinate emergency responses and cross-functional initiatives.

Requirements

Candidates should have 2–5 years of multifamily property management experience, including at least two years managing complex or large-scale residential assets, with demonstrated success in budgets, financial reporting, and NOI performance. A postsecondary education in business, real estate, property management, finance, or a related discipline is preferred; knowledge of tenancy legislation, building operations, and crisis response is also expected, along with a valid driver's license and ability to travel between properties.

Skills

Multifamily Property Management
Budget Management
Financial Reporting
Revenue Management
Occupancy Management
Vendor Management
Team Leadership
Resident Relations
Lease-Up and Asset Stabilization
Capital Project Coordination
Emergency and Crisis Management
Building Operations
Preventative Maintenance
Conflict Resolution
Yardi

Benefits

Competitive Salary
Comprehensive Benefits
Vehicle Allowance

Visa sponsorship

Not detected in the job text

Keywords

Multifamily Residential Property Management
Portfolio Management
Net Operating Income
Operating Budgets
Capital Budgets
Financial Statements
Variance Analysis
Revenue Management
Occupancy
Rent Collection
Arrears Management
Lease-Up
Asset Stabilization
Asset Repositioning
Vendor Management
Preventative Maintenance
Building Operations
Capital Projects
Suite Renovations
Resident Relations
Residential Tenancies Act
Human Rights Code
Accessibility for Ontarians with Disabilities Act
Emergency Response
Crisis Management
Business Continuity
Yardi
Microsoft Office Suite
Due Diligence
Hamilton, Ontario

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