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Added 5 mins ago
SE
Human Resources Coordinator - Operations
STEP Energy Services
Blackfalds, AB · Red Deer, AB
- Full-time
The Human Resources Coordinator - Operations supports the day-to-day delivery of HR services across multiple business areas. This role assists with recruitment, onboarding, employee…
Added 5 mins ago
EC
IAM Analyst
East Coast Credit Union
NS · Dartmouth, NS
- Full-time
Reporting to the Manager, Cybersecurity & Governance, the Identity and Access Management (IAM) Analyst is responsible for the implementation, administration, and continuous improvement of…
Added 5 mins ago
RB
Financial Planning Specialist
Royal Bank of Canada
Waterloo, ON
- Full-time
…Management. As a valued partner, you will also assist with business development, opportunity spotting and revenue…
Added 5 mins ago
VB
SOX Consultant, Contract
Vaco by Highspring
Toronto, ON
- $55 to $70 CAD / hour
- Contract
Location: 2 days in office - downtown Toronto
Added 5 mins ago
FN
Security Operations Analyst, Information Security
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Senior Security Operations Analyst, Information Security!
Added 5 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Automation Analyst consults with user groups to determine business needs and introduce solutions that support the needs of an enterprise, multi-stakeholder technology solution. This…
Added 5 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Communication Skills: The ability to translate dense, technical scientific metrics into clear, actionable business insights for non-technical stakeholders.
Added 20 mins ago
AE
Business Analyst - Senior Strategic Planning & Initiatives
American Express
Toronto, ON
- Full-time
The Business Analyst - Senior Strategic Planning & Initiatives supports the Canada leadership team in delivering strategic priorities aligned with the multi-year growth strategy (Amex…
Added 20 mins ago
MB
Senior Network Analyst
Moby Business
Calgary, AB
- Full-time
We’re hiring a Senior NOC Analyst to be the technical anchor of our Network Operations Center. The job is to keep the network running and to make the NOC better. You’ll lead incident…
Added 20 mins ago
TH
ANALYSTE, MISE EN ŒUVRE DE L’ANALYTIQUE – CAN
The Home Depot Canada
Toronto, ON
- Full-time
Purpose: The Analytics Implementation Analyst will support the digital data capture roadmap for the continued rollout and integration of marketing tools across the business, primarily from…
Added 20 mins ago
CA
Senior Financial Analyst
Canadian Accounting Consultants [CPA Recruitment]
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…an autonomous role for someone who wants to understand the business, challenge existing processes, and partner with operational leaders - not simply complete routine…
Added 20 mins ago
ZL
FinOps Architect
ZenithInfotek LLC
Toronto, ON
- Full-time
Master’s degree in computer science or finance business or related field
Added 20 mins ago
T
Senior Network Security Analyst
TEEMA
AB · Edmonton, AB
- $60 to $90 CAD / hour
- Contract
We are seeking an experienced Senior Network Security Analyst for an urgent 6-month contract opportunity in Leduc, Alberta.
Added 20 mins ago
VS
AEM Business Analyst, preferable AEMaaCS experience ||Calgary, AB(Onsite)
Verito Solutions Inc
Calgary, AB
- Contract
AEM Business Analyst, preferably AEMaaCS experience
Added 20 mins ago
MM
Analyst II - Account Management - Captives
Marsh McLennan
Halifax, NS
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 20 mins ago
TH
Analytics Implementation Analyst
The Home Depot
Canada
- Full-time
Purpose: The Analytics Implementation Analyst will support the digital data capture roadmap for the continued rollout and integration of marketing tools across the business, primarily from…
Added 20 mins ago
IT Service Desk Analyst
Drax Group
Prince George, BC
As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the…
Added 35 mins ago
R
Financial Planning Specialist
RBC
Waterloo, ON
- Full-time
…Management. As a valued partner, you will also assist with business development, opportunity spotting and revenue…
Added 35 mins ago
T
Senior Governance & Control Analyst (ATHN466)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 35 mins ago
T
Analytics Engineer II
TD
Toronto, ON · Markham, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 50 mins ago
M&
Test Analyst
Malisa & Partners Legal Practitioners
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 50 mins ago
HM
Junior Data Analys
Hossam Magdy And Partners
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 50 mins ago
AM
Operations Analyst - Entry to Mid Level
Assiut Motorsport
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 50 mins ago
RD
Risk Systems Analyst - ARCHER
Randstad Digital
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…individuals and institutions, they boldly embrace innovation to drive business growth. Joining their team means becoming part of a diverse, inclusive, and dedicated group of professionals…
Added 50 mins ago
BI
AEM Business Analyst
BURGEON IT SERVICES
Calgary, AB
- Contract
Strong AEM Business Analyst with 10+ Years of experience, preferable AEMaaCS experience.

Drax Group

IT Service Desk Analyst

Prince George, BC, Canada

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC

Apply on draxgroup.csod.com About employer

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Job details

Pay: IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC
Posting language: English
Posted: Nov 13, 2026

Original job description

IT Service Desk Analyst
Salary Range: $60,000 - $70,000
Location: Prince George, BC

Ready to be at the heart of a zero-carbon energy future?

As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

Why join Drax?
At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find:

Benefits from Day One: Comprehensive health and dental benefits from your first day.
RRSP Matching: Build toward your financial future with our company RRSP matching program.
A Clear Purpose: Be part of a company focused on sustainable energy and making a positive difference for our communities.
Growth Opportunities: We believe in developing our people and supporting continued learning and career development.
A Supportive Team: Work in an environment where your contributions are valued, and you’re empowered to make informed decisions and do the right thing.

Your Day-to-Day as an IT Service Desk Analyst You’ll be:

Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
Assessing and fulfilling service requests promptly.
Identifying potential underlying problems to help determine root causes and suggest improvements.
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
Proactively managing the application landscape to maintain availability, stability, and performance.
As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

What you’ll bring:
To excel in this vital role, you’ll need:

Technical Skills and Qualifications:

Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
Strong interest in LAN/WAN networking and skilled in hardware installation.

Work Ethic and Approach:

Flexible to work outside core hours as needed.
Committed to a customer-first support approach.
Capable of clearly documenting technical concepts for customer understanding.
Effective team player with individual initiative.
Driven, detail-oriented, and skilled in managing customer expectations.

Additional Qualifications:

Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
Knowledge of root cause analysis is a plus.
Familiarity with the electricity industry is desirable.

How we act at Drax:
Our culture is built on a few core beliefs that guide everything we do:

We care about what matters: We support each other to achieve important goals.
We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right.
We see things differently: We share insights, search for new ideas, and innovate.
We listen carefully: We ensure everyone feels heard and valued.
We do what we say we’ll do: We are proactive, committed, and reliable.

Ready to make a difference?

Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job - it’s a chance to make a difference.

Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.

The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to.

Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors.

The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia.

Apply on draxgroup.csod.com About employer

More about this job

Responsibilities

The IT Service Desk Analyst is responsible for resolving incidents and fulfilling service requests in accordance with established SLAs. They will also collaborate with internal teams and third-party suppliers to maintain the performance and stability of the application landscape.

Requirements

Candidates must be proficient in desktop hardware, network configurations, and Microsoft Office, with experience in Windows environments and telephony technologies. Knowledge of ITIL principles and experience in continuous service improvement are highly desirable.

Skills

Desktop hardware
Laptop hardware
Network configurations
MS Office Suite
Windows 10
Windows 11
VoIP
SIP
Active Directory
Entra Admin Center
Office 365
Autopilot
SCCM
Anti-virus
Encryption
LAN/WAN networking

Benefits

Health benefits
Dental benefits
RRSP matching
Career development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Desktop Support
Hardware Installation
Network Configuration
Windows 10
Windows 11
VoIP
SIP
Active Directory
Entra Admin Center
Office 365
Autopilot
SCCM
Anti-virus
Encryption
LAN
WAN
ITIL
Service Level Agreements
Root Cause Analysis
Customer Service
Energy Industry
Sustainability
Technical Documentation
Incident Management

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