Jobs in Canada

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Added 4 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 4 mins ago
C
IT Quality Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Added 17 mins ago
M
Business Intelligence Analyst (Healthcare SaaS)
MEDFAR
Montreal, QC
- Full-time
Candidates must reside in the province of Quebec
Added 18 mins ago
FW
Business Systems Analyst (Hybrid)
First West
Langley (District), BC · Langley, BC
- Full-time
We are currently seeking a Business Systems Analyst to join our team.
Added 18 mins ago
OT Cyber Security Analyst
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 18 mins ago
Bilingual Pharmacy Trainer - Pharmacy Ops (Temporary - 18 month contract)
TELUS
Winnipeg, MB · Moncton, NB · Toronto, ON · Ottawa, ON · Vancouver, BC · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB
1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role
Added 18 mins ago
Senior Analyst, Category and Shopper Development (Waters)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…is on channel on customers, working alongside another Senior Analyst working on Brands and Marketing. This position is a brand new…
Added 18 mins ago
S
GIS Analyst- Water
Stantec
Toronto, ON
- Full-time
…to join our Geospatial Discipline within the Water Delivery business unit. We collaborate closely with our colleagues and clients to meet the challenges they face within the water resources…
Added 18 mins ago
Data Analyst
Aecon
Toronto, ON
Relevant experience in data analysis or business intelligence, with the ability to deliver and support analytics solutions, or an equivalent combination of education and experience.…
Added 34 mins ago
SE
Human Resources Coordinator - Operations
STEP Energy Services
Blackfalds, AB · Red Deer, AB
- Full-time
2 years’ experience in an HR support, coordinator, or analyst role.
Added 34 mins ago
EC
IAM Analyst
East Coast Credit Union
NS · Dartmouth, NS
- Full-time
Reporting to the Manager, Cybersecurity & Governance, the Identity and Access Management (IAM) Analyst is responsible for the implementation, administration, and continuous improvement of…
Added 34 mins ago
RB
Financial Planning Specialist
Royal Bank of Canada
Waterloo, ON
- Full-time
…determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business…
Added 34 mins ago
VB
SOX Consultant, Contract
Vaco by Highspring
Toronto, ON
- $55 to $70 CAD / hour
- Contract
Location: 2 days in office - downtown Toronto
Added 34 mins ago
FN
Security Operations Analyst, Information Security
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Senior Security Operations Analyst, Information Security!
Added 34 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Automation Analyst consults with user groups to determine business needs and introduce solutions that support the needs of an enterprise, multi-stakeholder technology solution. This…
Added 48 mins ago
AE
Business Analyst - Senior Strategic Planning & Initiatives
American Express
Toronto, ON
- Full-time
The Business Analyst - Senior Strategic Planning & Initiatives supports the Canada leadership team in delivering strategic priorities aligned with the multi-year growth strategy (Amex…
Added 48 mins ago
MB
Senior Network Analyst
Moby Business
Calgary, AB
- Full-time
Compensation: Based on experience and qualifications
Added 48 mins ago
TH
ANALYSTE, MISE EN ŒUVRE DE L’ANALYTIQUE – CAN
The Home Depot Canada
Toronto, ON
- Full-time
Purpose: The Analytics Implementation Analyst will support the digital data capture roadmap for the continued rollout and integration of marketing tools across the business, primarily from…
Added 48 mins ago
CA
Senior Financial Analyst
Canadian Accounting Consultants [CPA Recruitment]
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…an autonomous role for someone who wants to understand the business, challenge existing processes, and partner with operational leaders - not simply complete routine…
Added 48 mins ago
ZL
FinOps Architect
ZenithInfotek LLC
Toronto, ON
- Full-time
9 plus years of experience in cloud infrastructure with at least five years focused on FinOps or cloud cost optimization
Added 48 mins ago
T
Senior Network Security Analyst
TEEMA
AB · Edmonton, AB
- $60 to $90 CAD / hour
- Contract
Telephony: Experience with TELUS Business Connect, RingCentral or similar enterprise VoIP platforms.
Added 48 mins ago
VS
AEM Business Analyst, preferable AEMaaCS experience ||Calgary, AB(Onsite)
Verito Solutions Inc
Calgary, AB
- Contract
AEM Business Analyst, preferably AEMaaCS experience
Added 48 mins ago
TH
Analytics Implementation Analyst
The Home Depot
Canada
- Full-time
Purpose: The Analytics Implementation Analyst will support the digital data capture roadmap for the continued rollout and integration of marketing tools across the business, primarily from…
Added 48 mins ago
IT Service Desk Analyst
Drax Group
Prince George, BC
As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the…
Added 1 hour ago
R
Financial Planning Specialist
RBC
Waterloo, ON
- Full-time
…determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business…

Drax Group

IT Service Desk Analyst

Prince George, BC, Canada

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC

Apply on draxgroup.csod.com About employer

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Job details

Pay: IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC
Posting language: English
Posted: Nov 13, 2026

Original job description

IT Service Desk Analyst
Salary Range: $60,000 - $70,000
Location: Prince George, BC

Ready to be at the heart of a zero-carbon energy future?

As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

Why join Drax?
At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find:

Benefits from Day One: Comprehensive health and dental benefits from your first day.
RRSP Matching: Build toward your financial future with our company RRSP matching program.
A Clear Purpose: Be part of a company focused on sustainable energy and making a positive difference for our communities.
Growth Opportunities: We believe in developing our people and supporting continued learning and career development.
A Supportive Team: Work in an environment where your contributions are valued, and you’re empowered to make informed decisions and do the right thing.

Your Day-to-Day as an IT Service Desk Analyst You’ll be:

Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
Assessing and fulfilling service requests promptly.
Identifying potential underlying problems to help determine root causes and suggest improvements.
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
Proactively managing the application landscape to maintain availability, stability, and performance.
As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

What you’ll bring:
To excel in this vital role, you’ll need:

Technical Skills and Qualifications:

Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
Strong interest in LAN/WAN networking and skilled in hardware installation.

Work Ethic and Approach:

Flexible to work outside core hours as needed.
Committed to a customer-first support approach.
Capable of clearly documenting technical concepts for customer understanding.
Effective team player with individual initiative.
Driven, detail-oriented, and skilled in managing customer expectations.

Additional Qualifications:

Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
Knowledge of root cause analysis is a plus.
Familiarity with the electricity industry is desirable.

How we act at Drax:
Our culture is built on a few core beliefs that guide everything we do:

We care about what matters: We support each other to achieve important goals.
We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right.
We see things differently: We share insights, search for new ideas, and innovate.
We listen carefully: We ensure everyone feels heard and valued.
We do what we say we’ll do: We are proactive, committed, and reliable.

Ready to make a difference?

Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job - it’s a chance to make a difference.

Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.

The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to.

Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors.

The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia.

Apply on draxgroup.csod.com About employer

More about this job

Responsibilities

The IT Service Desk Analyst is responsible for resolving incidents and fulfilling service requests in accordance with established SLAs. They will also collaborate with internal teams and third-party suppliers to maintain the performance and stability of the application landscape.

Requirements

Candidates must be proficient in desktop hardware, network configurations, and Microsoft Office, with experience in Windows environments and telephony technologies. Knowledge of ITIL principles and experience in continuous service improvement are highly desirable.

Skills

Desktop hardware
Laptop hardware
Network configurations
MS Office Suite
Windows 10
Windows 11
VoIP
SIP
Active Directory
Entra Admin Center
Office 365
Autopilot
SCCM
Anti-virus
Encryption
LAN/WAN networking

Benefits

Health benefits
Dental benefits
RRSP matching
Career development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Desktop Support
Hardware Installation
Network Configuration
Windows 10
Windows 11
VoIP
SIP
Active Directory
Entra Admin Center
Office 365
Autopilot
SCCM
Anti-virus
Encryption
LAN
WAN
ITIL
Service Level Agreements
Root Cause Analysis
Customer Service
Energy Industry
Sustainability
Technical Documentation
Incident Management

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Work requirements

Jobs in Canada