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Added 6 mins ago
ML
Project Engineer
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
Any MLF team member interested in being considered for this role are encouraged to apply online by November 27. Applications received beyond that date are not guaranteed consideration.
Added 6 mins ago
UH
Administrative Assistant II - Medical, Arthritis Program Low Back
University Health Network
Toronto, ON
- Full-time
…the CMS. This will involve working collaboratively with the team to support the delivery of patient care, the development and delivery of educational materials, webinars, online and onsite…
Added 6 mins ago
UH
Project Manager - FM-PRO Redevelopment
University Health Network
Toronto, ON
- Full-time
As a member of the UHN Campus Development team at West Park, the PROJECT MANAGER manages, organizes and orchestrates construction projects from planning transition through implementation to…
Added 6 mins ago
S
Devops Specialist
Scalian
Montreal, QC
- Full-time
Join a dynamic, specialized, and growing team where communication is key and each team member is valued;
Added 6 mins ago
VC
Care Management Transition Leader (CMTL) - Registered Nurse
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
Demonstrated ability to work independently and as a member of an interprofessional team.
Added 6 mins ago
VC
Outreach Worker - Mental Health & Substance Use (Community Social Services Diploma)
Vancouver Coastal Health
Sechelt, BC
- $33.49 to $35.31 CAD / hour
- Temporary
…and anti-racism principles, the Outreach Worker works as a member of an interdisciplinary team to provide support services to individuals and their families with accessing opioid agonist…
Added 6 mins ago
VC
Youth Care Worker (Bachelor's)
Vancouver Coastal Health
Sechelt, BC
- $44.85 to $56.02 CAD / hour
- Part-time
Demonstrated ability to work both independently and collaboratively as a member of a multidisciplinary team.
Added 6 mins ago
KC
Financial Services Advisor
Kindred Credit Union
New Hamburg, ON
- Full-time
The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply…
Added 6 mins ago
EC
IAM Analyst
East Coast Credit Union
NS · Dartmouth, NS
- Full-time
Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and…
Added 6 mins ago
A
Colleague Concierge
AccorHotel
Jasper, AB
- Full-time
Ability required to work on holidays, weekends, overnights, and other non-day shifts
Added 6 mins ago
EG
Verification & Validation, Systems Engineer
Egis Group
Toronto, ON
- $120,000 to $170,000 CAD / year
- Full-time
Ready to take the next step in your career? Join Egis and be part of our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and…
Added 6 mins ago
AC
Vice President, Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Chief Financial Officer, the VP, Finance is a member of the senior leadership team and is responsible for contributing to the development of strategies and for the…
Added 6 mins ago
AC
Vice President, Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Chief Financial Officer, the Vice President, Treasury is a member of the senior leadership team, is responsible for contributing to the development of strategies and for…
Added 6 mins ago
GF
Assistant General Manager - Grimsby Industrial and South Service
GoodLife Fitness
Grimsby, ON
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 6 mins ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We're looking for a Coordinator, Facility Management to help manage facilities, maintenance contracts, and service providers that support Canada's defence operations. In this role, you'll…
Added 6 mins ago
WF
Management Services Officer NOA
World Food Programme
Dauphin, MB
- Full-time
…support provided. They are expected to build and motivate a team of support staff, and are responsible for providing specialized support services when the work involves techniques, methods,…
Added 6 mins ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Brossard, QC
- Contract
L'entreprise gère plus de 300 GW d'actifs éoliens, solaires et de stockage d'énergie à l'échelle mondiale, au service de plus de 600 clients et de 18 000 sites, représentant 25 % des…
Added 6 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…problem resolution, liaising and escalating to the support team, and ensuring services meet or exceed customer service levels at all times. Provides input to strategies for the growth,…
Added 20 mins ago
Administrative Assistant-Wealth Management
Your Neighbourhood Credit Union
Waterloo, ON
As an integral member of our Financial Planning team, you will play a key role in supporting daily operations, strengthening client relationships, ensuring regulatory compliance and…
Added 20 mins ago
PT Member Service Representative - USW4153
Your Neighbourhood Credit Union
Brantford, ON · Paris, ON
Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products…
Added 20 mins ago
GO
Corporate Services Clerk (Clerk 3)
Government of Nova Scotia
Halifax, NS
- Internship
…experience (such as administrative support, customer/client service experience); an equivalent combination of training and experience may be…
Added 20 mins ago
EI
Verification & Validation, Systems Engineer
Egis in Canada
Toronto, ON
- $120,000 to $170,000 CAD / year
- Full-time
Ready to take the next step in your career? Join Egis and be part of our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and…
Added 20 mins ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Cancer Care Alberta
AB · Alberta, Canada
- $71.44 to $128.54 CAD / hour
- Full-time
Providing direct leadership to a multidisciplinary team, the SPL leverages evidence-informed practices, performance analytics, quality improvement methodologies, and strategic partnerships…
Added 20 mins ago
AB
Vice President, OVO Fest
Authentic Brands Group
Toronto, ON
- Full-time
…drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in…
Added 20 mins ago
VG
Receptionist
Vision Group
Boucherville, QC
- Full-time
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

Drax Group

IT Service Desk Analyst

Prince George, BC, Canada

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC

Apply on draxgroup.csod.com About employer

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Job details

Pay: IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC
Posting language: English
Posted: Nov 13, 2026

Original job description

IT Service Desk Analyst
Salary Range: $60,000 - $70,000
Location: Prince George, BC

Ready to be at the heart of a zero-carbon energy future?

As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

Why join Drax?
At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find:

Benefits from Day One: Comprehensive health and dental benefits from your first day.
RRSP Matching: Build toward your financial future with our company RRSP matching program.
A Clear Purpose: Be part of a company focused on sustainable energy and making a positive difference for our communities.
Growth Opportunities: We believe in developing our people and supporting continued learning and career development.
A Supportive Team: Work in an environment where your contributions are valued, and you’re empowered to make informed decisions and do the right thing.

Your Day-to-Day as an IT Service Desk Analyst You’ll be:

Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
Assessing and fulfilling service requests promptly.
Identifying potential underlying problems to help determine root causes and suggest improvements.
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
Proactively managing the application landscape to maintain availability, stability, and performance.
As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

What you’ll bring:
To excel in this vital role, you’ll need:

Technical Skills and Qualifications:

Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
Strong interest in LAN/WAN networking and skilled in hardware installation.

Work Ethic and Approach:

Flexible to work outside core hours as needed.
Committed to a customer-first support approach.
Capable of clearly documenting technical concepts for customer understanding.
Effective team player with individual initiative.
Driven, detail-oriented, and skilled in managing customer expectations.

Additional Qualifications:

Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
Knowledge of root cause analysis is a plus.
Familiarity with the electricity industry is desirable.

How we act at Drax:
Our culture is built on a few core beliefs that guide everything we do:

We care about what matters: We support each other to achieve important goals.
We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right.
We see things differently: We share insights, search for new ideas, and innovate.
We listen carefully: We ensure everyone feels heard and valued.
We do what we say we’ll do: We are proactive, committed, and reliable.

Ready to make a difference?

Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job - it’s a chance to make a difference.

Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.

The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to.

Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors.

The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia.

Apply on draxgroup.csod.com About employer

More about this job

Responsibilities

The IT Service Desk Analyst is responsible for resolving incidents and fulfilling service requests in accordance with established SLAs. They will also collaborate with internal teams and third-party suppliers to maintain the performance and stability of the application landscape.

Requirements

Candidates must be proficient in desktop hardware, network configurations, and Microsoft Office, with experience in Windows environments and telephony technologies. Knowledge of ITIL principles and experience in continuous service improvement are highly desirable.

Skills

Desktop hardware
Laptop hardware
Network configurations
MS Office Suite
Windows 10
Windows 11
VoIP
SIP
Active Directory
Entra Admin Center
Office 365
Autopilot
SCCM
Anti-virus
Encryption
LAN/WAN networking

Benefits

Health benefits
Dental benefits
RRSP matching
Career development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Desktop Support
Hardware Installation
Network Configuration
Windows 10
Windows 11
VoIP
SIP
Active Directory
Entra Admin Center
Office 365
Autopilot
SCCM
Anti-virus
Encryption
LAN
WAN
ITIL
Service Level Agreements
Root Cause Analysis
Customer Service
Energy Industry
Sustainability
Technical Documentation
Incident Management

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