Closed listing
Application Support Specialist
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
As an Application Support Specialist, you will be responsible for providing mission critical support for our proprietary trading applications as well as provide support for the traders. This role performs a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration, and system monitoring. You will work in a dynamic trading environment that provides new technical challenges constantly, alongside highly skilled colleagues such as Software Developers and Traders.
What Is Needed In This Role
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.
California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
As an Application Support Specialist, you will be responsible for providing mission critical support for our proprietary trading applications as well as provide support for the traders. This role performs a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration, and system monitoring. You will work in a dynamic trading environment that provides new technical challenges constantly, alongside highly skilled colleagues such as Software Developers and Traders.
What Is Needed In This Role
- 2 to 3 years working in an application support role
- Knowledge of networking fundamentals (multicast, TCP, routing)
- Basic scripting skills (Such as; Python, PowerShell or Bash, etc.)
- Experience working in Linux and/or Windows environments
- Strong analytical and problem-solving skills
- A client-focused, service- minded approach and a strong sense of urgency
- The ability to learn quickly and a passion for new technologies
- Excellent written and verbal communication skills
- Ability to handle high pressure and time constraints with composure
- Strong organizational skills, including ability to effectively plan and prioritize
- Availability to work multiple schedules on a rotation (nights / early mornings) is required
- Previous experience in financial markets or with financial trading applications
- Previous experience with configuration management tools such as Chef and Ansible
- Previous experience with Docker containers
- Previous experience with monitoring suites such as Splunk, Kibana & Grafana
- Delivering flawless production support, software deployment and configuration, and proactive monitoring to anticipate and avoid issues before they occur
- Providing support for proprietary trading systems deployed across a multi-platform production environment
- Providing technical support during trading operations to resolve issues affecting mission critical trading applications
- Analyzing trading strategies together with the traders and research teams
- Recognized as one of Canada’s Best Employers for the past 8 years
- Committed to continuous learning & development
- Industry leading benefits package and perks
- Focused on employee well-being and work-life balance
- Community initiatives, volunteer program and opportunities for giving back
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.
California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.
More about this job
Responsibilities
Provide mission-critical production support for proprietary trading applications, including troubleshooting, software deployment and configuration, and proactive monitoring across a multi-platform environment. Support traders during trading operations and work with traders and research teams to analyze trading strategies.
Requirements
Requires 2–3 years of application support experience, networking fundamentals, basic scripting skills, and experience with Linux and/or Windows environments. Candidates should have strong analytical, communication, organizational, and customer-service skills, be able to work calmly under pressure, and be available for rotating night and early-morning schedules.
Skills
- Application Support
- Technical Troubleshooting
- Networking Fundamentals
- Multicast
- TCP
- Routing
- Scripting
- Python
- PowerShell
- Bash
- Linux
- Windows
- Software Deployment
- Software Configuration
- System Monitoring
- Analytical Problem-Solving
Benefits
- Industry-Leading Benefits Package
- Employee Well-Being Support
- Work-Life Balance
- Learning and Development
- Volunteer Program
- Community Giving Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Finance & Accounting
Keywords
- Application Support
- Production Support
- Proprietary Trading Applications
- Financial Markets
- Trading Operations
- Networking
- Multicast
- TCP
- Routing
- Python
- PowerShell
- Bash
- Linux
- Windows
- Software Deployment
- Software Configuration
- System Monitoring
- Chef
- Ansible
- Docker
- Splunk
- Kibana
- Grafana
- Trading Strategies
- Research Teams
- Multi-Platform Production Environment