Jobs in Canada

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Added 22 mins ago
WI
Experienced Project Planner
WSP in Canada
AB · Alberta, Canada
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 22 mins ago
L
Educator | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 22 mins ago
EL
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
ELYSIS LP
Montreal, QC
- Full-time
…ELYSIS), situé à Arvida. Présentement, ELYSIS supporte son premier client pour les phases de préparation aux démarrages de cuves et à leur…
Added 22 mins ago
MN
Client Data Analyst II
Mosaic North America
Toronto, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 22 mins ago
MN
Client Data Analyst II
Mosaic North America
Mississauga, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 22 mins ago
MN
Analytics and Insights Analyst (CPG)
Mosaic North America
Mississauga, ON
- Full-time
Partner with business teams to deliver high-quality analytical support aligned with client KPIs and strategies .
Added 22 mins ago
K
Assistant Store Manager - Halifax Shopping Centre
Knix
Halifax, NS
- Full-time
…the performance driving force of your location. You are a key partner in owning the business, driving high-stakes results through on-floor leadership and a culture of radical…
Added 22 mins ago
WI
Commissioning Specialist, Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Ability to manage changing priorities, work effectively in small teams, and maintain productive client relationships.
Added 23 mins ago
C&
Adjoint·e juridique, Litige /Legal Assistant, Litigation
Clyde & Co
Montreal, QC
- Full-time
…pratique, organiserez et tiendrez à jours les dossiers des client·e·s, en plus de tenir la gestion de l’agenda et des contacts avec la…
Added 23 mins ago
Director, Product Taxation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The successful candidate will partner closely with business leaders and cross-functional teams across Product, Distribution, Legal, Compliance, Tax, Actuarial, and Financial Underwriting…
Added 23 mins ago
Director, Client Relationships Eastern Canada
The Canada Life Assurance Company
Halifax, NS · London, ON · Toronto, ON
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 37 mins ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
Build and manage client relationships at a senior level and identify client service opportunities
Added 37 mins ago
WI
Archaeology Field Technician II
WSP in Canada
London, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 37 mins ago
A
Senior Technical Lead - Remediation
AECOM
Halifax, NS
- $120,000 to $145,000 CAD / year
- Full-time
Serve as the primary client liaison, ensuring strong relationships and high client satisfaction.
Added 51 mins ago
WI
Director, Geotechnical Engineering Prairies & North
WSP in Canada
Saskatoon, SK
- Full-time
Develop and execute the regional business plan and growth strategy, aligned with client needs, market opportunities, and WSP priorities.
Added 51 mins ago
WI
Director, Geotechnical Engineering Prairies & North
WSP in Canada
AB · Edmonton, AB
- Full-time
Develop and execute the regional business plan and growth strategy, aligned with client needs, market opportunities, and WSP priorities.
Added 51 mins ago
RC
Estimator
Randstad Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Commercial Collaboration: Partner with Sales to qualify leads, track project opportunities, build client relationships, and finalize commercial agreements.
Added 51 mins ago
RH
Director of Operations
RNS Health Care Services Inc.
Aurora, ON
- Full-time
…across key areas of the organization, including Human Resources, Client Services Operations, Nursing & Rehab Services, and Performance Management. Working closely with the President/CEO and…
Added 1 hour ago
A
Gameplay Designer 2 [AQ-24486]
Aquent
Vancouver, BC
- $48 to $52 CAD / hour
- Contract
Aquent is proud to partner with a globally recognized leader in interactive entertainment, a pioneering company celebrated for pushing the boundaries of gaming and crafting immersive…
Added 1 hour ago
H
Senior Finance Business partner
Hays
Montreal, QC
- $115,000 to $145,000 CAD / year
- Full-time
Our client, a growing organization operating in a manufacturing and distribution environment, is seeking a Finance Business Partner to support leadership and operational teams in achieving…
Added 1 hour ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Added 1 hour ago
Director, Client Relationships Western Canada
The Canada Life Assurance Company
Calgary, AB · Vancouver, BC · Winnipeg, MB
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 1 hour ago
NB
Business Development Manager National Bank Insurance
National Bank of Canada
Montreal, QC
- Full-time
…Bank Insurance Distribution team means acting as a strategic partner to support the growth of our various distribution channels and help better address our clients’ protection needs. This…
Added 1 hour ago
NB
Director CIB Business Management
National Bank of Canada
Calgary, AB
- Full-time
…of Canada Capital Markets’ CIB group, you will be a senior partner to CIB leadership, responsible for advancing the business management and employee experience agenda across the…
Added 1 hour ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

DSB Claims

Bilingual Claims Intake Representative

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Claims Intake Representative (English/French)

DSB Claims Solutions | Ottawa, Ontario

About the Opportunity

DSB Claims Solutions is expanding its contact centre operations, and we're looking for compassionate, detail-oriented Bilingual Claims Intake Representatives to join our growing team.

As the first point of contact for policyholders, brokers and business partners, you'll play an important role in helping individuals navigate the initial stages of an insurance claim.

We are recruiting for both full-time and part-time opportunities.

Key Responsibilities

- Respond professionally to inbound calls and inquiries in English and French.
- Complete First Notice of Loss (FNOL) intake for various insurance claims.
- Gather, verify and accurately document claim information.
- Create and process restoration service requests in accordance with established procedures.
- Enter information into internal and partner systems, ensuring accuracy and completeness.
- Follow client-specific workflows, escalation protocols and service standards.
- Demonstrate empathy, patience and reassurance when assisting customers experiencing stressful situations.
- Collaborate with team members and leadership to ensure timely and effective service delivery.
- Maintain confidentiality and handle sensitive customer information responsibly.

Qualifications

- Strong verbal and written communication skills in English and French are required.
- Previous experience in customer service, contact centre operations, insurance or claims administration is an asset.
- Strong attention to detail and organizational skills.
- Ability to navigate multiple computer applications and accurately document information.
- Professional, empathetic and solution-oriented approach to customer interactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn new systems, procedures and client-specific requirements.

What We're Looking For

We're seeking individuals who understand that exceptional customer service begins with listening.

You don't need to be an insurance expert to succeed in this role. We value a positive attitude, reliability, adaptability and a genuine commitment to helping others.

Training on our claims intake procedures and operational systems will be provided.

Join Our Team

If you're bilingual, customer-focused and interested in growing your experience within Canada's insurance services industry, we'd love to hear from you.

Apply today and become part of the DSB Claims Solutions team!

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More about this job

Responsibilities

Handle inbound inquiries in English and French, complete First Notice of Loss intake, and gather, verify, and document claim details. Process restoration service requests, follow client workflows and escalation procedures, protect sensitive information, and collaborate to provide timely, empathetic service.

Requirements

Strong spoken and written English and French communication skills, attention to detail, organization, and the ability to use multiple computer applications are required. Customer service, contact centre, insurance, or claims experience is an asset; candidates should be empathetic, adaptable, reliable, and able to work independently and collaboratively.

Skills

English-French Bilingual Communication
Customer Service
Claims Intake
First Notice of Loss (FNOL)
Information Gathering and Verification
Accurate Documentation
Attention to Detail
Organization
Empathy
Active Listening
Confidentiality
Problem Solving
Workflow Compliance
Escalation Handling
Team Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Insurance Claims
Claims Intake
First Notice of Loss (FNOL)
Restoration Service Requests
Contact Centre Operations
Inbound Calls
Customer Service
English-French Bilingual
Claim Documentation
Information Verification
Internal Systems
Partner Systems
Client-Specific Workflows
Escalation Protocols
Service Standards
Confidentiality
Sensitive Customer Information

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