Jobs in Canada

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Added 7 mins ago
CO
Service Technician
Culligan of Canada
Edmonton, AB
- $22 to $25 CAD / hour
- Full-time
Deliver exceptional customer service to our clientele.
Added 7 mins ago
MC
Financial Services Representative - Contract
Meridian Credit Union
ON · Maple, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 7 mins ago
RB
Associate Operations Representative – Deposit Processing
Royal Bank of Canada
Saanich, BC
- Part-time
As an Associate Operations Representative, you will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes…
Added 7 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Are you passionate about the automotive industry and known for exceptional customer service and organization? Bolton Ford is looking for an experienced Parts Advisor to join our team, with…
Added 7 mins ago
Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
…to deepen your property claims expertise, deliver a positive customer experience, and continue growing your career within a collaborative and supportive…
Added 21 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 21 mins ago
FR
Security Concierge
FirstService Residential Canada
Mississauga, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 21 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Approximately 8-10 years of progressive SEO experience, ideally supporting enterprise websites, digital platforms, or complex content ecosystems.
Added 21 mins ago
Casual Equipment Operator
City of Quinte West
Quinte West, ON
Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.
Added 21 mins ago
Payroll Team Lead
Westerkirk
Calgary, AB
…- but that's not the only reason to come to work. Dayforce experience is a must, as you’ll be working hands-on within the system and helping drive improvements and consistency across…
Added 21 mins ago
V
Fire Protection Sales Representative - Winnipeg, MB
Victaulic
MB
- Full-time
We are seeking a Fire Protection Sales Representative to drive business development across Manitoba, Saskatchewan, and up to Thunder Bay, with the ideal candidate based in Winnipeg.
Added 21 mins ago
GV
Customer Service Representative
GE Vernova
Markham, ON
- Full-time
Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Added 21 mins ago
RS
Material Handler Night Shift Wednesday - Saturday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
One (1) year or more related warehouse and/or powered industrial truck experience preferred
Added 21 mins ago
WM
Territory Sales Representative
Williams Machinery
Terrace, BC
- Full-time
Make the Market Yours: Take ownership of a large territory and build your customer base through proactive prospecting and face-to-face sales.
Added 36 mins ago
AC
Director of Avionics
Avmax Careers - Canada
Calgary, AB
- Full-time
…for divisional revenue growth, margins, financial results, customer relationships, safe and compliant operations, and employee…
Added 37 mins ago
Warehouse Associate
Nature's Way Canada
Coquitlam, BC
Minimum of 2+ years of recent experience operating a reach truck and counterbalance forklift required.
Added 37 mins ago
BP
Client Services Representative - Full Time
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Broadstreet Properties is looking for a full-time Customer Service Representative to join our team! The role is located in Broadstreet Manitoba Regional Office, responding to inquiries…
Added 37 mins ago
GF
Customer Service Representative (Motivator ) - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 37 mins ago
C
Simplii Financial Personal Banking Representative - (12 Months contract)
CIBC
Halifax, NS
- Full-time
Banking, Call Center, Client Satisfaction, Communication, Customer Engagement, Customer Experience (CX), Customer Service, Identifying Opportunities, Problem Solving, Sales
Added 37 mins ago
A
Guest Services and Rentals Representative - Winter - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
The Guest Services & Rentals Representative is the first point of contact for resort guests and plays a key role in creating exceptional guest experiences from arrival to departure. This…
Added 37 mins ago
P
Safety Team Leader - Transportation
Penske
Woodstock, ON
- Full-time
- 1 year of customer service experience preferred
Added 51 mins ago
RS
AZ Cross Border Truck Driver - Texas
Ryder System, Inc.
London, ON
- Full-time
Must have customer service/delivery experience required
Added 51 mins ago
SH
Materials Management Technician - Non-Certified
Southern Health-Santé Sud
Winkler, MB
- Full-time
Reporting to the Lead - Supply Chain Management, the Materials Management Technician Non-Certified provides customer service to Southern Health-Santé Sud sites and programs. The incumbent…
Added 51 mins ago
FR
Security Concierge
FirstService Residential Canada
Richmond Hill, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 51 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Hamilton, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…

DSB Claims

Bilingual Claims Intake Representative

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Claims Intake Representative (English/French)

DSB Claims Solutions | Ottawa, Ontario

About the Opportunity

DSB Claims Solutions is expanding its contact centre operations, and we're looking for compassionate, detail-oriented Bilingual Claims Intake Representatives to join our growing team.

As the first point of contact for policyholders, brokers and business partners, you'll play an important role in helping individuals navigate the initial stages of an insurance claim.

We are recruiting for both full-time and part-time opportunities.

Key Responsibilities

- Respond professionally to inbound calls and inquiries in English and French.
- Complete First Notice of Loss (FNOL) intake for various insurance claims.
- Gather, verify and accurately document claim information.
- Create and process restoration service requests in accordance with established procedures.
- Enter information into internal and partner systems, ensuring accuracy and completeness.
- Follow client-specific workflows, escalation protocols and service standards.
- Demonstrate empathy, patience and reassurance when assisting customers experiencing stressful situations.
- Collaborate with team members and leadership to ensure timely and effective service delivery.
- Maintain confidentiality and handle sensitive customer information responsibly.

Qualifications

- Strong verbal and written communication skills in English and French are required.
- Previous experience in customer service, contact centre operations, insurance or claims administration is an asset.
- Strong attention to detail and organizational skills.
- Ability to navigate multiple computer applications and accurately document information.
- Professional, empathetic and solution-oriented approach to customer interactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn new systems, procedures and client-specific requirements.

What We're Looking For

We're seeking individuals who understand that exceptional customer service begins with listening.

You don't need to be an insurance expert to succeed in this role. We value a positive attitude, reliability, adaptability and a genuine commitment to helping others.

Training on our claims intake procedures and operational systems will be provided.

Join Our Team

If you're bilingual, customer-focused and interested in growing your experience within Canada's insurance services industry, we'd love to hear from you.

Apply today and become part of the DSB Claims Solutions team!

Apply About employer

More about this job

Responsibilities

Handle inbound inquiries in English and French, complete First Notice of Loss intake, and gather, verify, and document claim details. Process restoration service requests, follow client workflows and escalation procedures, protect sensitive information, and collaborate to provide timely, empathetic service.

Requirements

Strong spoken and written English and French communication skills, attention to detail, organization, and the ability to use multiple computer applications are required. Customer service, contact centre, insurance, or claims experience is an asset; candidates should be empathetic, adaptable, reliable, and able to work independently and collaboratively.

Skills

English-French Bilingual Communication
Customer Service
Claims Intake
First Notice of Loss (FNOL)
Information Gathering and Verification
Accurate Documentation
Attention to Detail
Organization
Empathy
Active Listening
Confidentiality
Problem Solving
Workflow Compliance
Escalation Handling
Team Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Insurance Claims
Claims Intake
First Notice of Loss (FNOL)
Restoration Service Requests
Contact Centre Operations
Inbound Calls
Customer Service
English-French Bilingual
Claim Documentation
Information Verification
Internal Systems
Partner Systems
Client-Specific Workflows
Escalation Protocols
Service Standards
Confidentiality
Sensitive Customer Information

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