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Added 1 min ago
Investigations Analyst and Coordinator
College of Pharmacists of British Columbia
Vancouver, BC
…honest. CPBC also fosters a welcoming, inclusive, and respectful environment where ongoing diversity, equity and inclusion learning and training are offered; cultural and social awareness…
Added 1 min ago
Project Coordinator
WF Group Inc.
Kitchener, ON
The Project Coordinator provides comprehensive operational and administrative support to the company’s office and project teams. This role coordinates day-to-day business processes,…
Added 1 min ago
Social Media Coordinator
Northland Properties
Vancouver, BC
You work fast, you understand the need for a high paced environment, and you like to get things done on time or ahead of schedule.
Added 1 min ago
UO
Administration Coordinator
University of Alberta
Edmonton, AB
- Part-time
The Parkland Institute is hiring for an Administrative Coordinator. Reporting to the Executive Director of Parkland Institute, the Administrative Coordinator provides all day-to-day…
Added 16 mins ago
BC
Health, Safety & Environmental (HSE) Coordinator
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
We’re looking for a Health, Safety and Environment (HSE) Coordinator who is passionate, detail-oriented, and proactive to help ensure the well-being of our teams across job sites. Working…
Added 16 mins ago
CE
Yard Coordinator
Cooper Equipment Rentals Limited
Edmonton, AB
- Full-time
Fun-loving work environment with strong social responsibility
Added 16 mins ago
Health & Safety Coordinator
Pomerleau
Halifax, NS
As a Health and Safety Coordinator at Pomerleau Construction, your mission is clear: to protect lives. Working on large-scale construction projects - from $1.5 million to over $1 billion -…
Added 16 mins ago
TC
Fitness Centre Consultant (PT)
The Corporation of the Town of Ajax
Ajax, ON
- Part-time
Reporting to the Fitness Coordinator, the Fitness Centre Consultant is accountable for overseeing the Fitness & Health Centre providing a safe and welcoming environment consisting of…
Added 16 mins ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Three (3) years of court office or court environment experience. Other Legal environment experience may be considered.
Added 30 mins ago
CG
Production Coordinator
Canada Goose
Montreal, QC
- Full-time
The Production Coordinator plays a key role in keeping production running smoothly by ensuring materials, data, and communication flow efficiently across teams. This role supports Raw…
Added 31 mins ago
GO
Administrative Assistant
Government of New Brunswick
Fredericton, NB
- Full-time
…goals. Join us and be a part of an engaging and positive work…
Added 31 mins ago
AL
Rental Coordinator
Air Liquide
Saint-Hyacinthe, QC
- Full-time
Maintains a safe work environment by following Airgas/Red-D-Arc health and safety guidelines.
Added 31 mins ago
SS
Production Scheduler and Logistics Coordinator
Samuel, Son & Co.
Cambridge, ON
- Full-time
Added 31 mins ago
M
Project manager, complex tech projects (AI, infrastructure, cybersecurity)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Previous experience within the Desjardins environment
Added 31 mins ago
FH
Registered Nurse, Transition Line - Day Cardiac Intervention Unit - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 31 mins ago
FH
Acute Access Coordinator - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Part-time
Looking for a role where you can make an immediate impact on patient care? As an Acute Access Coordinator in the Perinatal Program located Surrey Memorial Hospital, you'll be the key…
Added 31 mins ago
FH
Registered Nurse, Outreach - Intensive Care Unit - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators and other health care professionals/providers in the identification and resolution of…
Added 31 mins ago
FH
Registered Nurse, Transition Line - Admitted Cardiac Intervention (ACIU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 31 mins ago
FH
Registered Nurse, Intensive Care Unit (ICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 46 mins ago
HG
Project Coordinator
Hypertec Group
Montreal, QC
- Full-time
Hypertec is seeking a Project Coordinator to join our Sales Operations team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 1 hour ago
CE
School Age Registered Early Childhood Educator - CELC Hillcrest
Compass Early Learning and Care
Hillcrest, AB · Campbellford, ON
- Full-time
Create and maintain an environment that protects the health, safety, and well-being of children.
Added 1 hour ago
JI
Freight Coordinator
J.D. Irving, Limited
Saint John, NB
- Full-time
Reporting to the Senior Manager, Logistics at the Sawmills Division Head Office, the Freight Coordinator will play a key role in supporting the movement of products across our sawmill…
Added 1 hour ago
D
Scheduling Coordinator - 12 Month Term
DASCH
Winnipeg, MB · DASCH Support Centre
- Full-time
…play and thrive in an inclusive, accessible, and responsive…
Added 1 hour ago
Project Coordinator
Spartan Controls Ltd.
Calgary, AB
…a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address…
Added 1 hour ago
Y
Project Administrator – Remediation
YORK1
Concord, ON
- Full-time
- Contract
…manage multiple administrative tasks in a fast-paced project environment. The successful candidate will help ensure project documentation is accurate, information is readily accessible, and…

DSV

Customer Service Specialist

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY
Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Read the full bilingual original

DSV – Global Transport and Logistics

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies

Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.

Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.

Start here. Go anywhere

C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.

Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.

Visitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV n’utilise pas l’IA pour sélectionner les candidats

ALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

Responsible for the detailed management of customer and carrier coordination to ensure efficient freight arrival, off-loading, and delivery. Duties include negotiating rates, tracking shipments, auditing invoices, and maintaining professional customer service standards.

Requirements

Requires 3 to 5 years of experience in a similar freight forwarding or ground freight role. Candidates must possess strong computer skills, attention to detail, and the ability to work effectively in a fast-paced team environment.

Skills

Customer service
Freight forwarding
Ground freight
Logistics
Shipment tracking
Rate negotiation
Invoice auditing
Trailer pool management
Billing
Microsoft Office
Active listening
Problem-solving
Analytical skills
Time management
Organizational skills
Communication

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Specialist
Freight Forwarding
Ground Freight
Logistics
Transportation
CIFFA
Load Link
PC Miler
Cargowise
Truckmate
ISO 9001
Supply Chain
Shipment Status
Carrier Management
Customs Department
Billing
Data Entry
Reporting
Multitasking
Time Management
Analytical Skills
Problem Solving
Teamwork
Communication
Microsoft Office
Excel
Word
Sustainability
Health and Safety
Quality Assurance

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