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Added 7 mins ago
R
Client Advisor
RBC
Sudbury, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 7 mins ago
BI
Parts Specialist
Badger Infrastructure Solutions Ltd
Red Deer, AB
- Full-time
The Parts Specialist is responsible for picking parts requested by operations/fleet, receiving inventory requested via purchase order and putting away in proper location. You will also be…
Added 7 mins ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Added 7 mins ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
Engaging in scoping and requirements gathering, understanding customer needs and relaying them back to the onboarding technical specialist and / or software development team where…
Added 7 mins ago
AC
Specialist, IFE Product and Operations - Temporary
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Toronto, ON · Dorval, QC
- Full-time
The Specialist, IFE Product and Operations will provide operational and product end-end oversight of all software, media and campaign activities/decisions that impact the In-Flight…
Added 22 mins ago
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Grants Specialist
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Remote, Canada
- Full-time
- Remote
…leaders to design and execute integrated funding strategies that support R&D, commercialization, and scale. To date, we have helped clients secure millions of dollars in non-dilutive…
Added 22 mins ago
WM
Spécialiste des opérations de flotte / Fleet Operations Specialist
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- Full-time
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Added 22 mins ago
M
Contract Management Senior Specialist
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through…
Added 22 mins ago
R
Contracts Principal Specialist
RTX
Calgary, AB
- Full-time
At Raytheon Canada, we are committed to both our customers and employees. Our division provides Mission Support, servicing the defence, security and aerospace sectors with a broad range of…
Added 22 mins ago
Administration Service Specialist (6-month contract)
The Canada Life Assurance Company
Winnipeg, MB
Reporting to the Underwriting Team Manager, Group Medical Underwriting, the Administration Service Specialist is responsible for providing administrative and operational support to the…
Added 36 mins ago
MR
Part-Time Sales Associate
Match Retail
Toronto, ON
- $22 CAD / hour
- Part-time
…If you're passionate about high-end products and thrive in customer-facing roles, this part-time opportunity offers the perfect blend of flexibility, competitive pay, and personal…
Added 36 mins ago
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Toronto, ON
- Full-time
As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes…
Added 36 mins ago
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Placentia, NL
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Added 36 mins ago
FT
Mechanic, Drayton Valley
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Canada
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Added 51 mins ago
Payroll & Benefits Specialist (Contract)
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Toronto, ON
We are seeking an experienced Payroll and Benefits Specialist to play a hands-on role in the administration, processing, and continuous improvement of both payroll and employee benefits…
Added 51 mins ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions), Halifax NS
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…experience working with Building Automation Systems. As a System Specialist, you are a trusted advisor, team player, and frontline technical expert. You will perform project start-ups,…
Added 1 hour ago
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Added 1 hour ago
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- Part-time
…locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related…
Added 1 hour ago
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…locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related…
Added 1 hour ago
NU
Wellness Program Specialist
Northeastern University
Vancouver, BC
- Full-time
The Wellness Program Specialist position will support the wellness of learners at Northeastern’s Vancouver campus. This is an 18 month term appointment. The Specialist will develop and…
Added 1 hour ago
GD
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- Full-time
We are seeking a highly skilled Applications Specialist to join our team and oversee a variety of critical tasks including IT installations, escalations support, rollouts, hardware…
Added 1 hour ago
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Audit Manager II ( Business Intelligence Engineering)
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Toronto, ON
- Full-time
…transforming audit and operational data into meaningful insights that support strategic decision making across Internal Audit. This role partners with audit leadership, auditors, data…

DSV

Customer Service Specialist

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY
Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Read the full bilingual original

DSV – Global Transport and Logistics

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies

Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.

Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.

Start here. Go anywhere

C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.

Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.

Visitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV n’utilise pas l’IA pour sélectionner les candidats

ALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

Responsible for the detailed management of customer and carrier coordination to ensure efficient freight arrival, off-loading, and delivery. Duties include negotiating rates, tracking shipments, auditing invoices, and maintaining professional customer service standards.

Requirements

Requires 3 to 5 years of experience in a similar freight forwarding or ground freight role. Candidates must possess strong computer skills, attention to detail, and the ability to work effectively in a fast-paced team environment.

Skills

Customer service
Freight forwarding
Ground freight
Logistics
Shipment tracking
Rate negotiation
Invoice auditing
Trailer pool management
Billing
Microsoft Office
Active listening
Problem-solving
Analytical skills
Time management
Organizational skills
Communication

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Specialist
Freight Forwarding
Ground Freight
Logistics
Transportation
CIFFA
Load Link
PC Miler
Cargowise
Truckmate
ISO 9001
Supply Chain
Shipment Status
Carrier Management
Customs Department
Billing
Data Entry
Reporting
Multitasking
Time Management
Analytical Skills
Problem Solving
Teamwork
Communication
Microsoft Office
Excel
Word
Sustainability
Health and Safety
Quality Assurance

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