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Added 3 mins ago
SL
Payroll Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Reporting to the Payroll Manager, Payroll Operations, the Payroll Specialist will be responsible to process biweekly payroll for 12,500+ Canadian employees. This is a 15-month contract…
Added 3 mins ago
M
Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a Forward Deployed Specialist to partner directly with business and operational teams to turn complex, high-value problems into validated AI-enabled…
Added 3 mins ago
MS
Network Engineering Specialist (Hybrid) / Spécialiste en ingénierie réseau (hybride)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our Enterprise Network Services (ENS) engineering team as a Network Engineering Specialist in Technology to design and deliver global data and voice network…
Added 3 mins ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 3 mins ago
AI
Lease and Rental Administrative Specialist
Altruck International Centres
Kitchener, ON
- Full-time
Altruck International Truck Centres is seeking an experienced Lease & Rental Administrative Specialist for our Idealease team to provide key administrative support to our Leasing, Rental,…
Added 3 mins ago
Logistics and Documentation Specialist - 6-Month Contract
ASSA ABLOY
Vaughan, ON
As a Logistics and Documentation Specialist, you will play a crucial role in managing and streamlining our business processes. This position requires a strong background in ERP systems,…
Added 18 mins ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
…manufacturing, marketing, dealers and sales representatives, operations, and other internal stakeholders. Create Solidworks assembly layouts as required to communicate technical product…
Added 34 mins ago
VC
Credit Support Specialist
Vault Credit Corporation
Toronto, ON
- Full-time
…Leasing and Working Capital portfolios. Working within the operations team, you will be the first line of defence on every new deal: entering and analyzing credit applications received from…
Added 34 mins ago
ACE Research & Development Technical Support Specialist
ontariotechu
Oshawa, ON
The position is for an R&D Technical Support Specialist with expertise and experience primarily in PLC automation controls OR knowledge in automotive systems. The position will include…
Added 34 mins ago
S
Lifecycle Operations Specialist
SIGA
Saskatoon, SK
- Full-time
…campaign, loyalty, land-based casino, and iGaming performance data to identify trends, opportunities, and recommendations that support engagement, retention, reactivation, and customer…
Added 34 mins ago
JI
Information Management Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…business solutions? We're looking for an Information Management Specialist to play a key role in how our organization manages, governs, and leverages information to support critical…
Added 49 mins ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
…who can connect regulatory and market risk requirements with data, systems, controls, and delivery…
Added 49 mins ago
SL
Payroll Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Reporting to the Senior Payroll Manager, Payroll Operations, the Payroll Specialist will be responsible to process biweekly payroll for 7,000+ US employees. This is a 15-month contract…
Added 49 mins ago
CD
Vice-président(e), Marketing & Billetterie – Spectacles internationaux et Amériques | Vice President Marketing & Ticketing – International & Americas Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Collaborer avec les Opérations billetterie concernant l’inventaire, la distribution, la répartition des canaux de vente et les standards opérationnels;
Added 49 mins ago
Data Services Specialist
Global Relay
Vancouver, BC
We are looking for a tech-savvy, detail-oriented individual to join our Data Services team as a Data Services Specialist. As the Data Services Specialist, you will support our Client…
Added 49 mins ago
Senior Engineering Specialist
The Canada Life Assurance Company
London, ON · Toronto, ON
Are you a Senior Data Platform Engineer professional focused on platform administration, operations and support, have strong Leadership and Communication skills who is looking for a…
Added 1 hour ago
Hub Coordinator
HelloFresh
Toronto, ON
Reporting directly to the Hub Manager, the Hub Coordinator will participate in scheduling on road delivery operations and providing front-line leadership. You will help execute the…
Added 1 hour ago
SC
Member Experience Advisor - Mundare
Servus Credit Union
Mundare, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 1 hour ago
Business Development Specialist, Pharmacy
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Mississauga, ON
We are looking for a Business Development Specialist, Pharmacy to identify, develop, and expand business opportunities that drive prescription growth, patient acquisition, strategic…
Added 1 hour ago
FH
Spécialiste de la paie et des avantages sociaux
Fuze HR Solutions
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Our client, a globally recognized industry leader, is seeking a Payroll & Benefits Specialist to support its Canadian operations across Quebec and Ontario.
Added 2 hours ago
SAP Service Management Consultant
Syntax
Thornhill, ON
Optimiser la planification des ressources et l’ordonnancement des techniciens de service, ainsi que le support aux opérations de service sur le terrain.
Added 2 hours ago
Order Fulfillment & Logistics Specialist
Technogym S.p.A.
Toronto, ON
Technogym Canada is growing! We are looking for an Order Fulfillment & Logistics Specialist to manage the end-to-end order processing cycle, from order entry to delivery. You will ensure…
Added 2 hours ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Grâce à ces responsabilités, vous participerez à l’amélioration de la fiabilité, de la cohérence et de la performance continue des produits, des processus et des opérations.
Added 2 hours ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 2 hours ago
Inspection Specialist
ExxonMobil
Sarnia, ON
The Inspection Specialist supports day‑to‑day inspection activities within operating areas under the guidance of an Advanced Inspection Specialist. This role assists with inspection…

DSV

Customer Service Specialist

Brampton, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY
Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Read the full bilingual original

DSV – Global Transport and Logistics

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies

Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.

Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.

Start here. Go anywhere

C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.

Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.

Visitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV n’utilise pas l’IA pour sélectionner les candidats

ALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

Responsible for the detailed management of customer and carrier coordination to ensure efficient freight arrival, off-loading, and delivery. Duties include negotiating rates, tracking shipments, auditing invoices, and maintaining professional customer service standards.

Requirements

Requires 3 to 5 years of experience in a similar freight forwarding or ground freight role. Candidates must possess strong computer skills, attention to detail, and the ability to work effectively in a fast-paced team environment.

Skills

Customer service
Freight forwarding
Ground freight
Logistics
Shipment tracking
Rate negotiation
Invoice auditing
Trailer pool management
Billing
Microsoft Office
Active listening
Problem-solving
Analytical skills
Time management
Organizational skills
Communication

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Specialist
Freight Forwarding
Ground Freight
Logistics
Transportation
CIFFA
Load Link
PC Miler
Cargowise
Truckmate
ISO 9001
Supply Chain
Shipment Status
Carrier Management
Customs Department
Billing
Data Entry
Reporting
Multitasking
Time Management
Analytical Skills
Problem Solving
Teamwork
Communication
Microsoft Office
Excel
Word
Sustainability
Health and Safety
Quality Assurance

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