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Added 7 mins ago
NB
QRM CHIEF DEVELOPER
National Bank of Canada
Toronto, ON
- Full-time
A career as a Chief Quantitative Risk Management (QRM) Developer in the IT Delivery and Capital Markets team at National Bank means acting as a specialist in supporting financial risk…
Added 7 mins ago
NB
CHIEF DEVELOPER FULLSTACK - PYTHON
National Bank of Canada
Montreal, QC
- Full-time
A career as a Full Stack Developer on the Information Technology Delivery – Capital Markets team at National Bank means acting as a specialist in software development and cloud solutions.…
Added 37 mins ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Manager of Planning, Evaluation, and Continuous Quality Improvement, this role leads the delivery of complex strategic initiatives in public health, with accountability for…
Added 37 mins ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
…building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to…
Added 37 mins ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 1 hour ago
JT
Business Process & System Specialist
J-Squared Technologies Inc.®
ON · Ontario, Canada
- Full-time
Business Process & System Improvement Specialist | Operations
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
…network of technical professionals, client relationships and delivery resources. You’ll help focus those capabilities on the mining clients, geographies, commodities and opportunities where…
Added 3 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Including the new post there will be a 1 in 5 acute on call rota providing coverage for Maternity and Delivery Suite, Emergency Room consultations, as well as a 4 bed 24hr observation unit…
Added 4 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 4 hours ago
FS
Reality TV Producer / Director for Original reality series | Pilot material & Netflix pitch | Paid project engagement
FUTURA SOUND
Toronto, ON
- Internship
…to a short promotional reel. Episode lengths, filming days, delivery milestones and review rounds will be agreed with Andrew and Tara before production…
Added 4 hours ago
D
Senior AI & Cyber Defense Specialist
Darktrace
Canada
- Full-time
We are looking for an experienced cybersecurity professional to operate as a Senior AI & Cyber Defense Specialist across the Americas region. This is a customer- and partner-facing role…
Added 4 hours ago
S
Senior HSEQ Advisor
Sedgman
Vancouver, BC
- Full-time
Travel to project and business locations across the Americas to provide project establishment, specialist, assurance or short-term HSEQ support
Added 4 hours ago
D
Communications Specialist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $65 CAD / hour
- Contract
Communications Specialist (Cybersecurity & Strategic Engagements)
Added 4 hours ago
SG
People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 4 hours ago
J
Digital Marketing Specialist, Search
Jobgether
Canada
- $55,000 to $60,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Marketing Specialist, Search based in Canada.
Added 4 hours ago
BH
Department Head – Mathematics (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…administration and department members, facilitate appropriate delivery of programs, facilitate the compilation of Ministry and Board curriculum requirements, lead the department in…
Added 5 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 5 hours ago
SPECIALIST CYBER DIPLOMACY & GOVERNANCE (BUSINESS STRATEGY & PLANNING)
City of Toronto
Toronto, ON
…budgets, and cross-project activities to support effective program delivery. The Specialist develops metrics to track milestones, risks, financial performance, and service outcomes;…
Added 5 hours ago
R
Patient Retention Specialist
RapidBrains
Canada
- Contract
Resolve non-clinical concerns related to pricing, payments, and delivery.
Added 6 hours ago
U
Warehouse Associate - Early Mornings
UPS
St. Catharines, ON
- Full-time
Preload Package Handlers play a very important role at UPS. You will be responsible for loading and organizing UPS trucks and getting them ready for delivery.
Added 6 hours ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
U
Warehouse Associate - Early Mornings
UPS
St. Catharines, ON
- Full-time
Preload Package Handlers play a very important role at UPS. You will be responsible for loading and organizing UPS trucks and getting them ready for delivery.
Added 6 hours ago
DB
Alterations Specialist
David's Bridal
Langley (District), BC · City of Langley, BC
- $21.55 to $23.9 CAD / hour
- Full-time
Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Added 6 hours ago
WI
Commissioning Specialist, Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Improve internal processes, templates, and best practices that strengthen project delivery across the organization.

DSV

Customer Service Specialist

Brampton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY
Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Read the full bilingual original

DSV – Global Transport and Logistics

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies

Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.

Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.

Start here. Go anywhere

C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.

Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.

Visitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV n’utilise pas l’IA pour sélectionner les candidats

ALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

Responsible for the detailed management of customer and carrier coordination to ensure efficient freight arrival, off-loading, and delivery. Duties include negotiating rates, tracking shipments, auditing invoices, and maintaining professional customer service standards.

Requirements

Requires 3 to 5 years of experience in a similar freight forwarding or ground freight role. Candidates must possess strong computer skills, attention to detail, and the ability to work effectively in a fast-paced team environment.

Skills

Customer service
Freight forwarding
Ground freight
Logistics
Shipment tracking
Rate negotiation
Invoice auditing
Trailer pool management
Billing
Microsoft Office
Active listening
Problem-solving
Analytical skills
Time management
Organizational skills
Communication

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Specialist
Freight Forwarding
Ground Freight
Logistics
Transportation
CIFFA
Load Link
PC Miler
Cargowise
Truckmate
ISO 9001
Supply Chain
Shipment Status
Carrier Management
Customs Department
Billing
Data Entry
Reporting
Multitasking
Time Management
Analytical Skills
Problem Solving
Teamwork
Communication
Microsoft Office
Excel
Word
Sustainability
Health and Safety
Quality Assurance

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