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Added 5 mins ago
LR
Sales & Account Specialist
La Rocca Creative Cakes
Richmond Hill, ON
- Full-time
We are seeking a highly organized, detail-oriented, forward-thinking and proactive Sales & Account Specialist to support the effectiveness and growth of our Sales team. This role serves as…
Added 5 mins ago
P
M365 Specialist
Prophix
Toronto, ON · Etobicoke, ON
- $80,000 to $113,000 CAD / year
- Full-time
Working knowledge of endpoint patching and vulnerability management practices, including compliance reporting and remediation tracking across Windows and Mac devices
Added 5 mins ago
CM
Physician Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records.…
Added 5 mins ago
UW
Specialist, Food Security (DTES, Vancouver)
United Way British Columbia
Burnaby, BC
- $89,416.6 CAD / year
- Full-time
As the Specialist, Food Security, you will support community-based food security programs in Vancouver’s Downtown Eastside (DTES), helping strengthen access to food and community…
Added 5 mins ago
C
Communications Specialist
Cella
Toronto, ON
- $50 to $52 CAD / hour
- Contract
Knowledge or background related to organizational security, risk management, or technical communications.
Added 5 mins ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!
Added 5 mins ago
A
Compensation Specialist
Altis
Toronto, ON
- Full-time
…Canadian organization in the infrastructure sector to hire a Specialist, Compensation. This is an opportunity to play a key role in shaping compensation programs that support thousands of…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
…detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical, environmental, water, power,…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
…detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical, environmental, water, power,…
Added 5 mins ago
L
Client Operations Specialist
Leads.io
Toronto, ON
- $50,000 to $57,500 CAD / year
- Full-time
We're looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.
Added 5 mins ago
BG
Senior Service Retention Specialist
BMW Group
Richmond Hill, ON
- Full-time
The Service Retention Specialist role focuses on developing programs and strategies to foster customer retention and realize growth opportunities within the BMW and MINI service business.…
Added 5 mins ago
BH
Department Head – Technological Education (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…guidelines are central to department curriculum design and management; therefore, the Department Head will need to be committed to individual and department accountability for student…
Added 5 mins ago
BH
Department Head – Guidance (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…guidelines are central to department curriculum design and management; therefore, the Department Head will need to be committed to individual and department accountability for student…
Added 5 mins ago
S
Business Development Specialist, Pharmacy
Sobeys
Mississauga, ON
- Full-time
We are looking for a Business Development Specialist, Pharmacy to identify, develop, and expand business opportunities that drive prescription growth, patient acquisition, strategic…
Added 5 mins ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…in the province, and conducts research to advance health and knowledge through the BC Children’s Hospital Research Institute (BCCHR), and collaborations with other institutions. BCCH was…
Added 5 mins ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 mins ago
R
Sales specialist, appliances part-time
RONA
Granby, QC
- Part-time
Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona…
Added 5 mins ago
RD
Security Specialist
Randstad Digital
Toronto, ON
- $90 to $100 CAD / hour
- Contract
ITSM & ITIL Standards: Proven experience with ServiceNow for change/incident management and a strong working knowledge of ITIL (ITIL v3 or v4 certification required).
Added 5 mins ago
TU
Academic and Career Advisor
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…either generalists, or are assigned to a specific faculty as a specialist advisor. Advisors are responsible for delivering and evaluating student services to support student learning based…
Added 5 mins ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Victoria, BC
- Full-time
…detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical, environmental, water, power,…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
London, ON
- Full-time
…detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical, environmental, water, power,…
Added 5 mins ago
C
Senior Specialist Payroll-CA
CN
Montreal, QC
- Full-time
…while ensuring accurate payroll execution for unionized and management employees. The position demands precise and timely payroll disbursements under strict deadlines. In addition, the…
Added 5 mins ago
T
Bilingual Credit Recovery Specialist - Tangerine
Tangerine
Toronto, ON
- Full-time
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 5 mins ago
TP
Specialist, Supplier Relationship Management
Toronto Pearson International Airport
Toronto, ON
- Full-time
As a Specialist, Supplier Relationship Management, you will:

DSV

Customer Service Specialist

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY
Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company policies.

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Read the full bilingual original

DSV – Global Transport and Logistics

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Customer Service Specialist Time Type: Full Time

Compensation: Salary starting at $49,500, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

KEY DUTIES AND RESPONSIBILITIES

Provide professional customer service
Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
Arrange pick-up and delivery of orders with shipper, consignees and carriers
Negotiate rates with carriers
Track shipments
Build cost effective loads
Coordinate with Customs Department if required
Audit carrier invoices
Trailer pool management
Complex billing of accounts
Maintain tracking reports for internal and external customers
Other duties, as assigned to meet business needs
Quality, Health & Safety:
Supports organizational commitment to ISO 9001
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
Strong Computer skills - Ms Office, Word, Excel, etc.
Experience in freight forwarding and transportation; CIFFA course completion
Require strong attention to detail and follow up skills a must
Good planning and organizational skills; plans work and measures performance
Ability and willingness to work in a team environment as well as independently
Demonstrated ability to multi-task and meet deadlines in a fast paced environmentSkills and Competencies

Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

Good command, both verbal and written English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

DSV – Global transport and logistic

Qu’est-ce qui vous pousse à bouger?

Chez DSV, nous bougeons plus que des marchandises. Nous propulsons les carrières, les ambitions et les opportunités. Avec près de 150 000 collègues dans plus de 90 pays, nous sommes un leader mondial du transport et de la logistique et ce sont nos collaborateurs qui donnent vie à nos services et solutions au quotidien.

Des opérations de première ligne aux fonctions commerciales, chaque rôle contribue à maintenir les chaînes d’approvisionnement fluides et les sociétés en fonctionnement. C’est l’endroit où les personnes, les carrières et les idées continuent d’avancer. Nous valorisons la transparence dans notre façon de communiquer et de collaborer. Et où nous gagnons ensemble en nous soutenant mutuellement, en nous défiant les uns les autres et en obtenant des résultats en équipe.

Start here. Go anywhere

C’est notre promesse de mouvement. Une promesse que votre travail compte, que votre contribution compte et que votre carrière peut aller aussi loin que votre ambition l’exige.

Si vous cherchez à avoir un impact, développer votre carrière et faire partie de quelque chose de plus grand – DSV est l’endroit où il faut être.

Visitez dsv.com et suivez-nous sur LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV n’utilise pas l’IA pour sélectionner les candidats

ALERTE FRAUDE : Veuillez noter que DSV ne demandera jamais un entretien par chat ni ne sollicitera des fonds auprès des candidats ou des employés dans le cadre de son processus d’entrevue et d’embauche. Nous n’exigeons aucune forme de paiement et ne demanderons pas d’informations financières personnelles, telles que des informations de carte de crédit ou bancaires. Nos recruteurs ont une adresse courriel @dsv.com ou @ca.dsv.com. Si vous doutez de la légitimité d’une offre d’emploi DSV, veuillez contacter HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

Responsible for the detailed management of customer and carrier coordination to ensure efficient freight arrival, off-loading, and delivery. Duties include negotiating rates, tracking shipments, auditing invoices, and maintaining professional customer service standards.

Requirements

Requires 3 to 5 years of experience in a similar freight forwarding or ground freight role. Candidates must possess strong computer skills, attention to detail, and the ability to work effectively in a fast-paced team environment.

Skills

Customer service
Freight forwarding
Ground freight
Logistics
Shipment tracking
Rate negotiation
Invoice auditing
Trailer pool management
Billing
Microsoft Office
Active listening
Problem-solving
Analytical skills
Time management
Organizational skills
Communication

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Specialist
Freight Forwarding
Ground Freight
Logistics
Transportation
CIFFA
Load Link
PC Miler
Cargowise
Truckmate
ISO 9001
Supply Chain
Shipment Status
Carrier Management
Customs Department
Billing
Data Entry
Reporting
Multitasking
Time Management
Analytical Skills
Problem Solving
Teamwork
Communication
Microsoft Office
Excel
Word
Sustainability
Health and Safety
Quality Assurance

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