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DSV

Key Account Manager

Milton, ON, L9E 1N5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court Job Posting Title: Key Account Manager Time Type: Full Time

Compensation: Salary starting at $67,000 per annum, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Key Account Manager is responsible for managing and developing the assigned Key Account(s) for the branch as well as meeting the objectives of growth and profitability.

KEY DUTIES AND RESPONSIBILITIES

To take overall branch development responsibility of the assigned Key Account(s)
To promote and sell solutions based on DSV Air and Sea product offering and analyse market trends
To increase profitability, share of wallet by cross selling on all products and services
Develop multi-level relationships between Key Account and DSV main stakeholders
Coordinate and monitor all Key Account activities
Identify other Supply Chain Solutions opportunities and develop and prepare strategic proposals in collaboration with the Manager
Maintain updates on key accounts, in CRM tool
Build and improve customer relationships, ensuring to address and resolve any key client concerns, involving internal teams as required.
Lead MBRs/QBRs with key accounts
Act as a team lead in supporting other key account managers on operational and administrative functions
Ensure full adherence to DSV Global Sales Process

Quality, Health & Safety:

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Education in supply chain logistics, international transportation, or a related field of study.
Minimum of 3 years prior Inside Sales experience (remove inside)
Minimum 5 years of international transportation industry experience or, account management experience
CIFFA certificate, an asset

Skills and Competencies

Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Be authentic, approachable, open, and honest
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Microsoft Dynamics, CRM, an asset
CargoWise experience, an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Occasional travel may be required
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

The Key Account Manager is responsible for managing and developing assigned accounts to drive growth and profitability within the branch. They will coordinate account activities, build multi-level stakeholder relationships, and identify new supply chain solution opportunities.

Requirements

Candidates must have at least 5 years of experience in the international transportation or account management industry. A background in supply chain logistics or a related field is required, and a CIFFA certificate is considered an asset.

Skills

Account management
Supply chain logistics
International transportation
Sales
Strategic planning
Analytical skills
Problem-solving
Communication
Time management
Cross-selling
Team leadership
Microsoft Office
CRM
CargoWise
Active listening

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Key Account Manager
Supply Chain
Logistics
International Transportation
Sales
Account Management
CRM
Microsoft Dynamics
CargoWise
CIFFA
Strategic Proposals
MBR
QBR
Profitability
Cross-selling
Customer Service
Sustainability
Health and Safety
Quality Management
Multicultural Environment

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