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Added 10 mins ago
PU
Deals Tax | M&A Manager
Pwc UK
London, ON
- Full-time
Be actively involved in business development activities, helping to identify and research opportunities with new and existing client
Added 24 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Contribute to the firm's growth and business development efforts;
Added 25 mins ago
OI
HCA Program Manager
Oxford International
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Health Care Assistant, Program Manager provides academic and operational leadership for the HCA program at the Vancouver Campus, supporting consistent program delivery, student…
Added 25 mins ago
TH
Registered Nurse (Full Time) | CVH - CVH Emergency
Trillium Health Partners
ON · ON, Canada
- Full-time
Contribute to the development and update of clinic references and policies and procedures
Added 25 mins ago
TH
Registered Nurse (Full Time) | CVH | - CVH Emergency
Trillium Health Partners
Mississauga, ON
- Full-time
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Added 25 mins ago
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Registered Nurse (Full Time) | CVH - CVH Emergency
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ON · ON, Canada
- Full-time
Contribute to the development and update of clinic references and policies and procedures
Added 40 mins ago
CO
Job ID #32266: Manager, Vacant Unit Tax & General Revenue
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Revenue Services, the Manager, Vacant Unit Tax & General Revenue provides strategic and operational leadership for the City’s Vacant Unit Tax Program, other…
Added 40 mins ago
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Job ID #32267: Manager, Provincial Offences
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Customer Service, POA & Financial Integration, the Manager, Provincial Offences provides strategic leadership and operational oversight for the Provincial…
Added 40 mins ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City of Hamilton
Hamilton, ON
- Full-time
…position is responsible for strategic planning, analysis and development, implementation, evaluation and maintenance of the City’s health, safety and wellness program. Reporting to the…
Added 54 mins ago
EO
Manager, Chapter Operational Excellence
Entrepreneurs' Organization
Canada
- Full-time
…total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan…
Added 54 mins ago
B
Senior Estimator – Vancouver
Buttcon
Vancouver, BC
- Full-time
…dedication, and passion of our people - and we invest in their development every step of the…
Added 54 mins ago
CC
ESTIMATOR
Conwest Contracting
Vancouver, BC
- Full-time
Works closely with Estimators, Superintendents, Project Managers, Equipment Manager, and others as part of a collaborative team-based culture to prepare estimates and proposals.
Added 54 mins ago
NB
Branch Manager
National Bank of Canada
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- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 54 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 54 mins ago
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Supervisor
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…day-to-day activities of the department. Working closely with the Manager, you will support staff development, quality improvement initiatives, and operational excellence while ensuring…
Added 54 mins ago
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Senior Manager Commercial Banking and Real Estate
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As a Senior Account Manager commercial Banking at National Bank, you will be responsible for growing the portfolio of business clients entrusted to you. Your complex and varied tasks will…
Added 54 mins ago
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Registered Nurse - Inpatient Leukemia
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Toronto, ON
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Added 54 mins ago
OI
HCA Program Manager
Oxford International Education Group
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Health Care Assistant, Program Manager provides academic and operational leadership for the HCA program at the Vancouver Campus, supporting consistent program delivery, student…
Added 54 mins ago
NB
Senior Advisor, Program Governance
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Montreal, QC
- Full-time
Working closely with the Commercial Financing Transformation Program Manager (Pillar 5), pillar leaders, initiative owners and delivery teams, you contribute to the operation and evolution…
Added 54 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 55 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
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Remote, Canada
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Added 55 mins ago
U
Statistical Assistant
UNESCO
Montreal, QC
- From $53,996 CAD / year
…cross-nationally comparable data for the global, regional and development agendas in education, science, technology and innovation, culture, and communication and…
Added 55 mins ago
G
Marketing Associate Intern, Severe Asthma & Nasal Polyps - Mississauga or Montreal
GSK
Hamilton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Montreal, QC
- $31,980 to $79,950 CAD / year
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We combine the science of the immune system with advanced technologies, enhanced by targeted business development and world-class partnerships, to develop new medicines and vaccines that…
Added 1 hour ago
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Professional growth and development via challenging projects and assignments
Added 1 hour ago
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General Duty Nurse (N2) - Women's Health Labour & Delivery
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

DSV

Operational Account Manager

Brampton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 years of experience in Account Management (minimum)
Posting language: English
Posted: Oct 7, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Operational Account Manager Time Type: Full Time

Compensation: Salary starting at $65,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY The Operations, Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.

KEY DUTIES AND RESPONSIBILITIES

Analyze booking information from customers to determine and verify the service requirements Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets. Create Weekly, Monthly Quarterly & Annual Business review Power Point Presentations for the customer. Conduct Monthly Quarterly & Annual Business reviews with the customer to understand their trends. (in person or Virtual) Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems. Develop SOPs for your assigned accounts and ensure cross-training of colleagues Effectively negotiate rates and terms with carriers and customers Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise Focus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service. Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues Assist as needed with pricing internal and external business (via the shared rates email) Communicate with carriers to monitor freight movement Milestones updates are entered in Real time in the TMS Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues Communicate any modifications to sales team to update clients Ensures that tracking meets established standards but will escalate for resolution as appropriate. Understand current industry market conditions. Communicate any carrier issues that might impact operations. Working knowledge of transportation cargo claims, transportation laws and risk management Keep the Operations Team and Sales updated on significant issues or trends.

Quality, Health & Safety:

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 4-5 years in transportation/logistics/distribution College Diploma / University Degree in Business, Logistics, or International Trade preferable 2 years of experience in Account Management (minimum) CIFFA certificate, an asset Dangerous Goods Certification, an asset

Skills and Competencies

General Operations Skills/Competencies:

Good command, both verbal and written, English skills. Ability to create collaborative engagements and active listening Ability to Create PowerPoint Presentations Strong problem-solving skills and analytical skills Ability to work in Power B.I. Must have a minimum of Intermediate Excel skillset Service oriented and able to resolve customer grievances Strong interpersonal skills, building professional relationships internally and externally Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results Both a team builder and a team-player Excellent organizational and time management skills Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment. Microsoft Office suite Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

The Operational Account Manager is responsible for managing and developing assigned accounts to meet growth and profitability objectives across North America. They coordinate freight flow, resolve customer inquiries, and conduct business reviews to ensure total customer satisfaction.

Requirements

Candidates must have a minimum of 4-5 years of experience in transportation, logistics, or distribution, with at least 2 years in account management. A college diploma or university degree in Business, Logistics, or International Trade is preferred.

Skills

Account management
Logistics
Transportation
Customer service
Problem-solving
Analytical skills
Microsoft Excel
PowerPoint
Negotiation
Supply chain
Communication
Time management
Organizational skills
Freight coordination
SOP development
Cross-training

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Account Management
Freight
Supply Chain
ISO 9001
ISO 45001
Business Review
SOP
Power BI
Microsoft Office
Load Link
PC Miler
Cargo Claims
Risk Management
Customer Satisfaction
Intermodal
Distribution
International Trade
Carrier Management
Dispatch
Sustainability
Health and Safety
Operations
Client Relations

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