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Added 11 mins ago
MI
Director Compensation
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 11 mins ago
LC
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis Canada
Granby, QC
- Full-time
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 11 mins ago
CI
Proposal Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Acts as back-up to the Director Proposals / Senior Proposal Manager in assigning proposal development responsibilities
Added 11 mins ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Tremplin Consortium supports the career and professional development (CPD) and career preparedness of biomedical graduate trainees and postdoctoral fellows across affiliated research…
Added 11 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…apply that experience to building training, onboarding, and development programs that actually move the needle. Formal enablement experience is a plus, but deep sales credibility is the…
Added 11 mins ago
DL
Apply HR Specialist
DynaIndustrial LP
Saskatoon, SK
- Full-time
…recruitment, employee relations, training, engagement, and workforce…
Added 11 mins ago
R|
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…University Health Centre (RI-MUHC). The team specializes in the development of methods and tools supporting the documentation, harmonization and integration of data across epidemiological…
Added 11 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
VT
Change Management Specialist - AI Adoption
Vision Talent Co.
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Vision Talent is supporting a leading Canadian bank, they are seeking a Change Manager to support the adoption of an AI rollout. This is an initial 12 month contract term and a hybrid role…
Added 12 mins ago
B
Senior Product Manager, Intelligence
Braze
Toronto, ON
- Part-time
We’re hiring a Senior Product Manager for Braze’s Intelligence team.
Added 12 mins ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
Experience in B2B SaaS or HR tech, specifically marketing to HR, Talent, Learning and Development, and Operations buyers.
Added 12 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 12 mins ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Boisbriand, QC
- Full-time
Serve as a people manager for team members within your department by supporting employee engagement, professional development, career growth and achievement of their objectives
Added 14 mins ago
MC
Regional Vice President Wealth
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…management standards and advisor best practices assist in the development of annual sales plans and budgets for the Wealth Management line of the…
Added 14 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Remote, Canada
- Full-time
- Remote
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Added 14 mins ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Stage 1: A 45-minute Google Meet video call with a member of our Talent team
Added 25 mins ago
LC
Grocery Manager/Supervisor
Loblaw Companies Limited
Vernon, BC
- Full-time
Be constantly on the lookout for great talent to join our team
Added 25 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 25 mins ago
B
ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE, CONNECT - Saskatoon, Winnipeg, Edmonton, Calgary, Kelowna, Vancouver (Temporary 18 month contract)
BDC
Calgary, AB
- Full-time
The Account Manager, Virtual Business Centre - Connect, maintains relationships with clients in the small business segment to promote business development and client loyalty.
Added 25 mins ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 25 mins ago
O
Store Manager Laval
Oakley
Laval, QC
- Full-time
Added 26 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 26 mins ago
SH
Store Manager The Bay Centre
Sunglass Hut
Victoria, BC
- Full-time
People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
Added 26 mins ago
DL
Senior Human Resources Business Partner
DM Lyons Consulting
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Work with learning and talent development teams to establish targeted development opportunities.
Added 26 mins ago
M
Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
We are seeking an Application / Solutions Architect to lead the design and development of a Personal Health Number Registry, provide solution architecture guidance and direction to staff…

DSV

Operational Account Manager

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 years of experience in Account Management (minimum)
Posting language: English
Posted: Oct 7, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Operational Account Manager Time Type: Full Time

Compensation: Salary starting at $65,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY The Operations, Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.

KEY DUTIES AND RESPONSIBILITIES

Analyze booking information from customers to determine and verify the service requirements Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets. Create Weekly, Monthly Quarterly & Annual Business review Power Point Presentations for the customer. Conduct Monthly Quarterly & Annual Business reviews with the customer to understand their trends. (in person or Virtual) Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems. Develop SOPs for your assigned accounts and ensure cross-training of colleagues Effectively negotiate rates and terms with carriers and customers Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise Focus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service. Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues Assist as needed with pricing internal and external business (via the shared rates email) Communicate with carriers to monitor freight movement Milestones updates are entered in Real time in the TMS Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues Communicate any modifications to sales team to update clients Ensures that tracking meets established standards but will escalate for resolution as appropriate. Understand current industry market conditions. Communicate any carrier issues that might impact operations. Working knowledge of transportation cargo claims, transportation laws and risk management Keep the Operations Team and Sales updated on significant issues or trends.

Quality, Health & Safety:

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 4-5 years in transportation/logistics/distribution College Diploma / University Degree in Business, Logistics, or International Trade preferable 2 years of experience in Account Management (minimum) CIFFA certificate, an asset Dangerous Goods Certification, an asset

Skills and Competencies

General Operations Skills/Competencies:

Good command, both verbal and written, English skills. Ability to create collaborative engagements and active listening Ability to Create PowerPoint Presentations Strong problem-solving skills and analytical skills Ability to work in Power B.I. Must have a minimum of Intermediate Excel skillset Service oriented and able to resolve customer grievances Strong interpersonal skills, building professional relationships internally and externally Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results Both a team builder and a team-player Excellent organizational and time management skills Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment. Microsoft Office suite Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

Apply About employer

More about this job

Responsibilities

The Operational Account Manager is responsible for managing and developing assigned accounts to meet growth and profitability objectives across North America. They coordinate freight flow, resolve customer inquiries, and conduct business reviews to ensure total customer satisfaction.

Requirements

Candidates must have a minimum of 4-5 years of experience in transportation, logistics, or distribution, with at least 2 years in account management. A college diploma or university degree in Business, Logistics, or International Trade is preferred.

Skills

Account management
Logistics
Transportation
Customer service
Problem-solving
Analytical skills
Microsoft Excel
PowerPoint
Negotiation
Supply chain
Communication
Time management
Organizational skills
Freight coordination
SOP development
Cross-training

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Account Management
Freight
Supply Chain
ISO 9001
ISO 45001
Business Review
SOP
Power BI
Microsoft Office
Load Link
PC Miler
Cargo Claims
Risk Management
Customer Satisfaction
Intermodal
Distribution
International Trade
Carrier Management
Dispatch
Sustainability
Health and Safety
Operations
Client Relations

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