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Added 5 mins ago
SD
Senior Program Manager (15-month Contract)
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic…
Added 5 mins ago
FC
Site Manager - Expression of Interest
FLINT Corp.
St. John's, NL
- Full-time
The Site Manager plays a critical role in leading day-to-day operations and ensuring the successful delivery of services across client sites. This position is responsible for overseeing all…
Added 19 mins ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City Of Hamilton
Hamilton, ON
- Full-time
…City’s health, safety and wellness program. Reporting to the Manager of Health, Safety and Wellness, the incumbent will work collaboratively with leaders, employees, Joint Health and Safety…
Added 50 mins ago
F
Customer Success Manager
FLiiP
Remote, Canada
- Full-time
- Remote
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness…
Added 1 hour ago
T
Advertising Sales Representative
Torstar
Peterborough, ON
- Full-time
Hunt for New Business: Proactively identify and pursue new client opportunities through networking, referrals, cold outreach, and market research
Added 1 hour ago
HH
Fredericton Power Engineer 1 (2019) PCN 1155896
Horizon Health Network
Fredericton, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Fredericton Patient Room Aide (2067) PCN 1152186
Horizon Health Network
Fredericton, NB
- Part-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Fredericton Administrative Support (Clinical) (1025) PCN 1156480
Horizon Health Network
Fredericton, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Miramichi Registered Nurse Class A (RNCA) PCN 1750953
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Miramichi Registered Nurse Class A (RNCA) PCN 1750947
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Miramichi Licensed Practical Nurse (LPNA) PCN 1757175
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Miramichi Licensed Practical Nurse (LPNA) PCN 1750553
Horizon Health Network
Miramichi, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Saint John Medical Device Reprocessing Technician (2070) PCN 1253011
Horizon Health Network
Saint John, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Saint John Nursing Unit Clerk (1027) PCN 1256996
Horizon Health Network
Saint John, NB
- Part-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Saint John Medical Laboratory Assistant/Phlebotomist (3041) PCN 9250990
Horizon Health Network
Saint John, NB
- Temporary
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
HH
Moncton Registered Nurse Class A (RNCA) PCN 1001302
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
MG
Senior Client Accountant - Client Accounting / Comptable gestionnaire de client principal
Maples Group
Montreal, QC
- Full-time
Position: Senior Client Accountant – Client Accounting
Added 1 hour ago
C
Talent Services Officer, Talent Services - Permanent Full-Time
CHEO
Ottawa, ON
- $42.02 to $49.44 CAD / hour
- Full-time
Reporting into the Manager, Talent Acquisition & Operations, the Talent Services Officer is a generalist role within the Human resources department that performs duties relating to the…
Added 2 hours ago
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 2 hours ago
KG
Video Game Producer
Koolhaus Games Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Ensure that all contractual requirements are met in each milestone delivered to the client.
Added 2 hours ago
A
Project Manager – Engineering
Artelia
St. John's, NL
- Full-time
Added 3 hours ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City of Hamilton
Hamilton, ON
- Full-time
…City’s health, safety and wellness program. Reporting to the Manager of Health, Safety and Wellness, the incumbent will work collaboratively with leaders, employees, Joint Health and Safety…
Added 4 hours ago
E
Bilingual VIP Account Manager (English/French)
Entain
Toronto, ON
- Full-time
As a Bilingual VIP Account Manager you will be responsible for managing, retaining, reactivating and growing a portfolio of VIP players across English and French speaking audiences.
Added 4 hours ago
K
Manager, People & Change
KPMG
Vancouver, BC
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 4 hours ago
K
Manager, International Corporate Tax
KPMG
Montreal, QC
- Full-time
Manage client relationships and serve as a primary point of contact for ongoing engagements.

DSV

Operational Account Manager

Brampton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 years of experience in Account Management (minimum)
Posting language: English
Posted: Oct 7, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Brampton, Intermodal Drive Job Posting Title: Operational Account Manager Time Type: Full Time

Compensation: Salary starting at $65,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY The Operations, Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.

KEY DUTIES AND RESPONSIBILITIES

Analyze booking information from customers to determine and verify the service requirements Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets. Create Weekly, Monthly Quarterly & Annual Business review Power Point Presentations for the customer. Conduct Monthly Quarterly & Annual Business reviews with the customer to understand their trends. (in person or Virtual) Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems. Develop SOPs for your assigned accounts and ensure cross-training of colleagues Effectively negotiate rates and terms with carriers and customers Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise Focus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service. Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues Assist as needed with pricing internal and external business (via the shared rates email) Communicate with carriers to monitor freight movement Milestones updates are entered in Real time in the TMS Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues Communicate any modifications to sales team to update clients Ensures that tracking meets established standards but will escalate for resolution as appropriate. Understand current industry market conditions. Communicate any carrier issues that might impact operations. Working knowledge of transportation cargo claims, transportation laws and risk management Keep the Operations Team and Sales updated on significant issues or trends.

Quality, Health & Safety:

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 4-5 years in transportation/logistics/distribution College Diploma / University Degree in Business, Logistics, or International Trade preferable 2 years of experience in Account Management (minimum) CIFFA certificate, an asset Dangerous Goods Certification, an asset

Skills and Competencies

General Operations Skills/Competencies:

Good command, both verbal and written, English skills. Ability to create collaborative engagements and active listening Ability to Create PowerPoint Presentations Strong problem-solving skills and analytical skills Ability to work in Power B.I. Must have a minimum of Intermediate Excel skillset Service oriented and able to resolve customer grievances Strong interpersonal skills, building professional relationships internally and externally Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results Both a team builder and a team-player Excellent organizational and time management skills Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment. Microsoft Office suite Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

The Operational Account Manager is responsible for managing and developing assigned accounts to meet growth and profitability objectives across North America. They coordinate freight flow, resolve customer inquiries, and conduct business reviews to ensure total customer satisfaction.

Requirements

Candidates must have a minimum of 4-5 years of experience in transportation, logistics, or distribution, with at least 2 years in account management. A college diploma or university degree in Business, Logistics, or International Trade is preferred.

Skills

Account management
Logistics
Transportation
Customer service
Problem-solving
Analytical skills
Microsoft Excel
PowerPoint
Negotiation
Supply chain
Communication
Time management
Organizational skills
Freight coordination
SOP development
Cross-training

Benefits

Eligible benefits

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Account Management
Freight
Supply Chain
ISO 9001
ISO 45001
Business Review
SOP
Power BI
Microsoft Office
Load Link
PC Miler
Cargo Claims
Risk Management
Customer Satisfaction
Intermodal
Distribution
International Trade
Carrier Management
Dispatch
Sustainability
Health and Safety
Operations
Client Relations

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