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Added 8 mins ago
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Customer Success Manager
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DSV

Product Manager

Milton, ON, L9E 1N5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 5 years of operational ocean freight experience
Posting language: English
Posted: Oct 26, 2026

Original job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court Job Posting Title: Product Manager Time Type: Full Time

Compensation: Salary starting at $74,174 per year plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The Product Manager, Trade Lane Development APAC is responsible for driving sustainable growth on the assigned trade lane(s) in ocean freight. The TLM influences and aligns the trade lane strategy and day-to-day sales activities, ensures knowledge transfer between the product, operations and sales organization; steers the TEU, and CBM volumes according to DSV’s trade lane specific carrier commitments as well as profitable goals. The Trade Development Manager acts as a primary contact for Sales counterparts on the specific trade.

KEY DUTIES AND RESPONSIBILITIES

Propose and reach agreement on objectives and strategies for respective trade lane market development.
Assist General Manager of Pricing and Procurement to handle ocean freight issues and management issues.
Take the lead in local charges negotiations with overseas offices in APAC
Regular exchange with Price desk regarding APAC pricing strategies.
Co-ownership of master trade lane business plans: in alignment with counterparts overseas and Canada Trade Lane Management team
Responsible for achievement of annual Trade Lane targets: Volume, GP and win ratio.
Primary Trade sales contact and responsible to grow the volume in air and ocean on appointed Trade Lane
Identify and prioritize accounts based on targeted commodities and lane segments
Promote and market DSV’s ocean freight services to/from respective trade lane in alignment with local sales organization
Organize and support product training
Support and act as escalation point for branch level operations on commercial topics with ocean carriers and any operational issues which cannot be solved through branch level escalation
Provide and disseminate market intelligence to stakeholders of respective trade lane (local sales organization, Trade Lane management as well as local procurement, etc.)
Coordinate Trade Lane pricing policies with the Branches to support market competitive pricing
Pricing review with Tender Management for all applicable Trade Lane tenders
Regularly monitor Trade Lane performance and service activities and suggest improvements or corrective actions
Quarterly feedback to Management team on Trade Lane performance and outlook for next quarter
Liaise with and cultivate overseas Trade Lane development partnership

Quality, Health & Safety:

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

College/university degree or diploma, preferred
Minimum 5 years of operational ocean freight experience
Minimum 3 year of prior Trade Lane development
DGR Certification, would be an asset
CIFFA certifications considered an asset

Skills and Competencies

Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Excellent negotiation skills
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Strong knowledge of Canadian cargo security programs
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
CargoWise experience, an asset

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Occasional travel may be required
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

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More about this job

Responsibilities

Develop and execute APAC trade lane strategies to grow ocean and air freight volumes, meet annual volume and profitability targets, and coordinate pricing and carrier commitments. Support sales and operations teams through training, market intelligence, issue escalation, performance reviews, and collaboration with overseas partners.

Requirements

A college or university degree or diploma is preferred, along with at least five years of operational ocean freight experience and three years of trade lane development experience. Strong negotiation, communication, analytical, organizational, and relationship-building skills are required; DGR certification, CIFFA certification, and CargoWise experience are assets.

Skills

Ocean Freight Operations
Trade Lane Development
Sales Growth
Pricing Strategy
Negotiation
Account Prioritization
Market Intelligence
Trade Lane Performance Monitoring
Tender Management
Carrier Relations
Customer Service
Problem-Solving
Analytical Skills
Stakeholder Collaboration
Cargo Security
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Ocean Freight
Air Freight
Trade Lane Development
APAC
TEU
CBM
Carrier Commitments
Pricing Strategy
Local Charges Negotiation
Trade Lane Business Plans
Gross Profit
Win Ratio
Targeted Commodities
Market Intelligence
Tender Management
Carrier Relations
DGR Certification
CIFFA Certification
Canadian Cargo Security Programs
CargoWise
Microsoft Office
ISO 9001
ISO 45001
Quality, Health, Safety And Environment
Sustainability

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